I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Toon meer
Something is very wrong at Darch Oil Services. The trusted reliable service is no longer there. Not meeting delivery dates. 12 days since my order placed. Now run out of oil. Have received oil but... Toon meer
Bedrijf heeft geantwoord
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Contactgegevens
Verenigd Koninkrijk
- darchoil.co.uk
4,2
Goed
555 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery was very poor this time
Delivery was very poor this time
Never experienced this before
28 augustus 2024
Great friendly service
Great friendly service, delivered exactly as scheduled. Darch has proven to be reliable and helpful for many years now.
27 augustus 2024
Pretty hopeless
Put the order in and requested a specific delivery date due to access issues and dates someone was available to oversee. Order quoted the requested date but no text came through on the day prior. I called the morning of the planned delivery only to be told the order would be the following week when I was away and access would be difficult. I managed to get my heating engineer to meet the delivery on the new date and requested a call early morning to give him a time window. Driver called 15 minutes from arrival after me calling the yard to chase!!!! Luckily my heating engineer picked up and was able to get to the house in time. All in all, not a great experience. Poor communication. Unlikely to use again.
10 september 2024
Antwoord van Darch Oil
Hi Geoff,
Thank you for sharing your experience.
We acknowledge that the delivery process didn't go as smoothly as you had hoped. Your request for a specific delivery time was noted, though it's important to mention that our system doesn’t offer guaranteed time slots. This was communicated during your call, and while we understand this may not have been ideal for you, we worked hard to accommodate your needs after you requested to reinstate the order.
Although communication could have been clearer, we managed to ensure your delivery was completed with the help of your heating engineer. We take your feedback on board and will continue to improve where possible.
If you would like to provide further feedback, please email me at feedback@darchoil.co.uk and I will look into it directly.
Kind regards,
Andy
Very easy and efficient
Very efficient ( I didn’t know the tanker had been until I picked up the invoice) and competitive on price.
20 augustus 2024
Always helpful and on time with…
Always helpful and on time with deliveries. Have used this company for many years and have always found their prices very fair.
12 augustus 2024
Excellent service
Excellent service
Good communication before delivery
Driver who organised delivery was excellent
4 augustus 2024
Delivered When Promised, Easy to Order
Delivers when promised, helpful driver, competitive price.
29 juli 2024
Great professionalism
I had an oil delivery today and Pete the driver was brilliant. He dealt with an unexpected situation with great professionalism and in a friendly and helpful manner. Thank you to the staff at the Yeovil branch too, who were easy to contact.
16 augustus 2024
Review zonder uitnodiging
Great service no mess respectful of the…
Great service no mess respectful of the surrounding plants
15 juli 2024
Great Prices, Great Service
Great prices, great service. We were very low on oil and the delivery came within 24 hours of us placing our order! Thank you Darch!
2 juli 2024
They came on a Sunday morning.
14 juli 2024
Order delivered on time
Order delivered on time. Driver was polite
And took care not to damage any plants with hose which has to cross the front garden to reach the tank at the side of the house.
29 juni 2024
Easy to order and efficient office…
Easy to order and efficient office staff. Special instructions were followed. Friendly and helpful delivery driver.
29 juni 2024
Great service
Great service, good prices, local and friendly delivery drivers who always know where the tank is. Recommend to anyone.
23 mei 2024
Efficient and helpful driver.
27 mei 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.