Molly from customer service was amazing, very professional, polite and helpful. I received my order today 04/02/2026 and I’m so grateful for my purchase, it’s perfect and worth the wait. Thank y... Toon meer
Bedrijf heeft geantwoord
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I had ordered from dearlassie and another company on the same day. Accidentally got the orders mixed up and thought I had not received my overalls. Dearlassie was prompt on responding to my emails and... Toon meer
Bedrijf heeft geantwoord
Sunny was very helpful and professional. She quickly resolved my issue and assured me I would receive my missing item. Her customer service was excellent and was something that is missing in today’s w... Toon meer
Bedrijf heeft geantwoord
I ordered a pair of what I thought were jeans with hearts on them but what I got was a costume polyester like material with the "image" printed on the material of a picture of jeans with hearts. They... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
56 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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This company has excellent customer…great choice to purchase
This company has excellent customer service department. The outfits are outstanding, classic and classy
6 april 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Kiwanna
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Molly from customer service was…
Molly from customer service was amazing, very professional, polite and helpful. I received my order today 04/02/2026 and I’m so grateful for my purchase, it’s perfect and worth the wait.
Thank you once again Moly , I really appreciate you.
Best regards,
Iyanna Scotland
1 april 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Iyanna
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had ordered from dearlassie and…at my end had an oops
I had ordered from dearlassie and another company on the same day. Accidentally got the orders mixed up and thought I had not received my overalls. Dearlassie was prompt on responding to my emails and giving me delivery information. I will definitely do business with them again as delivery was prompt and the quality of the product is excellent. I love my overalls and have gotten many compliments.
27 maart 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Sandra
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Receive items didn't have label on how…
Receive items didn't have label on how to take care of items and not paper work also on my outfit could not get in touch with anyone
28 maart 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Willie
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Great and timely customer service
Great and timely customer service! Was very friendly and helpful! I am grateful! Thanks
27 maart 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Vwy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Sunny was very helpful and…
Sunny was very helpful and professional. She quickly resolved my issue and assured me I would receive my missing item. Her customer service was excellent and was something that is missing in today’s world.
25 maart 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Sandra
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I loved the sweater I received but…
I loved the sweater I received but wrong size. I was happy to pay the extra shipping of another in correct size without having to go process of returning first item and reordering of same item and waiting another extended time period. The help was courteous and instructions clear. Thank you.
26 februari 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Camille
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Jamie was very helpful
Jamie was very helpful. I found the process to make an exchange a little cumbersome, but I think it will all work out well!
26 februari 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Jane
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I ordered a pair of what I thought were…
I ordered a pair of what I thought were jeans with hearts on them but what I got was a costume polyester like material with the "image" printed on the material of a picture of jeans with hearts. They do have a zipper and front pockets but they look horrible like your wearing costume pants and they look like it too. They also run small and my normal size doesn't fit. They can button up but hip is too narrow to have zipper close. Really disappointed for nearly $50 it's a ripoff.
10 februari 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Jennifer
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Thank you
Mia helped me very much with a very frustrating situation.
30 januari 2026
Review zonder uitnodiging
Antwoord van Dearlassie
DearTraci
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
The customer service was top…
The customer service was top notch..They listened and they helped me with my concern...I was able to get the fir that I needed! Thanks s very much!
28 januari 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear KAY MUMAW
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Thank you for your great customer…
Thank you for your great customer service Mia
22 januari 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Sylvie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service
I wanted a full refund, I didn’t like the merchandise I ordered. However, the lady in customer service was nice, always replied within a good time frame and agreeed to give me at least the 50% refund. Customer service was good.
5 januari 2026
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Andrea Sutton
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very Happy With My Purchase
I had a great experience with DearLassie. The quality of the clothes was better than I expected, and everything fit well and looked just like the pictures. The fabric feels comfortable and well made, which is important to me because I want clothes that last and still look nice.
15 december 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Beatriz
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Even though my stuff didn’t fit me they…
Even though my stuff didn’t fit me they have been wonderful about making sure I am happy!!
22 december 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear heathermikey price
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Antwoord van Dearlassie
Dear Zue
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My shopping experience was great…
My shopping experience was great because how easy and convenient everything was from browsing to checkout. A clear , user friendly website helped me quickly to find exactly what i was looking for, i loved the good price and the good quality of the products , averall the combinations of good service, staff is friendly, patient and willing to help , made the experience truly satisfying.
4 december 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear yakaira
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I accidentally ordered the same thing…
I accidentally ordered the same thing twice and requested to cancel my order and a refund within the same day.. the following day I received confirmation that my accidental order was cancelled and a refund would be processed within 3-5 days and it was refunded in 2 days!
29 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Emilia
Thank you very much for your positive feedback on our refund process.
We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service.
💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Amazing customer service
I originally found this website through an Instagram ad, and purchased the cutest dress. Upon arrival, I was sad to learn that the size was too large for me. I reached out to customer service, and they quickly responded and offered the option to choose another item at no additional charge. I was not expecting this. They have been extremely kind, and friendly, and available to guarantee my satisfaction. I will definitely be ordering from Dear Lassie again! They have the cutest things!
25 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Shelbeynicole
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I love the cute overalls
I love the cute overalls! Customer service is exceptional!!!!! Quality and fast service. Highly recommend this store:)
28 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Vickie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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