Molly from customer service was amazing, very professional, polite and helpful. I received my order today 04/02/2026 and I’m so grateful for my purchase, it’s perfect and worth the wait. Thank y... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had ordered from dearlassie and another company on the same day. Accidentally got the orders mixed up and thought I had not received my overalls. Dearlassie was prompt on responding to my emails and... Toon meer
Bedrijf heeft geantwoord
Sunny was very helpful and professional. She quickly resolved my issue and assured me I would receive my missing item. Her customer service was excellent and was something that is missing in today’s w... Toon meer
Bedrijf heeft geantwoord
I ordered a pair of what I thought were jeans with hearts on them but what I got was a costume polyester like material with the "image" printed on the material of a picture of jeans with hearts. They... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
56 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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If I could give this product 0 stars I…
If I could give this product 0 stars I would. The overalls on the site was nothing liked they are. Blue jeans that were not blue jeans. It was a print painted on material to look like jeans.
So cheap looking. I wasted 45 dollars.
Will never order from them again. So disappointed 😡
29 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear maryann
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at olivia@clientcare2025.com. We are committed to providing further support and solutions.
Thank you for your feedback and we look forward to providing you with a better experience in the future.
Best regards
Olivia
To begin with they used stolen pictures…
To begin with they used stolen pictures which I fell for I waited six weeks for the items they were subpar at best didn’t look anything like the pictures and when I requested a refund, they offered to send me only 20% back. The site is a scam and uses stolen photos do not purchase from them.
14 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear E C
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
The product I put did not fit and…
The product I bought did not fit and wanted to return it. This company was very nice to replace it with another size or another outfit the same price range. Thank you for helping me out!
14 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Darla
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I received the Jacket and it was too big…
I received the Jacket and it was too big, so I simply emailed them and they were able to just offer me a smaller size. It was so easy. They were so helpful.
14 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Guille
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia could not be more accommodating
Mia could not be more accommodating. I love this dress, but it was too small. She was so nice to immediately reply to my request and send out a new dress. It was one of the easiest return requests I've done!
14 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Bridget
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service
Great customer service! My first item didn’t fit correctly so they promptly addressed the problem for me! I look forward to receiving the correct size.
14 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear amanda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
after recent this beautiful sweater in…
after recent this beautiful sweater in size large i was sad that it was too small and that i should have ordered an extra large. i reached out to the company and they kindly offered to send the proper size!!! what great customer service!!!
7 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Laurie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Love this company
They were prompt in addressing my request on an order I received.
11 november 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Juneau
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Very cooperative and understanding
Very cooperative and understanding
30 oktober 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Vanessa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I liked everything I bought
I liked everything I bought, it fit me well and I recommend it wholeheartedly.
1 september 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Lissette
We are honored and grateful to learn that you are willing to recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Great service and timely
The staff was knowledgeable about my concern. Very polite and took care to resolve the issue.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Patty
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
A little help please!
I had a little trouble with my order, but once I reached out, it was handled very promptly. I love the dresses. I bought so adorable!
6 september 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Erin,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Problem with not receiving items
Items I've received in the past (one has not arrived yet) have been good. The last item I ordered ( Women Lapel Leopard Print Casual Windbreaker) never did arrive and I was told it is no longer available BUT is is still listed on your site.
Your customer service representative Camilla has been most helpful in getting this resolved.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Carolyn
We sincerely apologize for the confusion and inconvenience caused by this unclear explanation.
We've already begun working on improvements to address your concerns.
If you have any questions or suggestions for improvement, please feel free to contact us:
📧 Customer Service Email: olivia@clientcare2025.com
We value your feedback and look forward to providing you with a more trustworthy service experience.
Best regards
Olivia
Return and refund issue resolved
I ordered 2 dresses that were both too large, and when I requested a refund Camellia quickly and efficiently resolved my issue. Thank you Camellia.
18 september 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Cheryl,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I had a great experience with the customer service- Camellia
I had a great experience with Dearlassie’s customer service. Camellia was very professional, responsive, and truly cared about resolving my issue quickly. She offered me multiple fair options and followed up with a voucher right away. The communication was clear, friendly, and made me feel valued as a customer.
I really appreciate the excellent support and will definitely continue shopping here. Highly recommend both the store and their customer service team!
19 september 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Lisbet,
Thank you very much for your high regard for ** and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to **, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The customer service was…exceptional
The customer service was exceptional..above and beyond..would highly recommend this service ..
16 september 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Debi,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Extremely helpful
Extremely helpful! Very kind and really wanted to solve any issue I had with my order. Thank you!
12 september 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Sherry,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great company
Much to my surprise this company actually sent me a new item because I ordered the wrong size. The product is beautiful and well-made I would absolutely order from them again. Thank you so much.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Jimisu,
We are delighted that you are satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your evaluation and support. We wish you a happy life!
Best regards
Olivia
Dearlassie ROCKS!!!
This is the first time I've dealt with this company. I must say it has been a pleasant experience. The clothes are incredible. I was highly disappointed when something went wrong with my order, which had nothing to do with the company. It happened on my end. When I contacted dearlassie, the rep was friendly, kind, and considerate. I was helped immediately. I would recommend this company to ALL of my friends. You have a customer for life. Thank you so much for helping me.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Darlene,
We are honored and grateful to learn that you would like to recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
I ordered a size and it was bigger than…
I ordered a size and it was bigger than expected I reached out and they not only responded right away and was so kind and attentive they shipped out the new size needed immediately for me at no charge I cannot say enough kind things about this merchant and my overall experience
The quality of the dresses was great and for them to resend 2 to make sure I was taken care of and happy with the fit was beyond
25 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear customer, hello!
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
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