Molly from customer service was amazing, very professional, polite and helpful. I received my order today 04/02/2026 and I’m so grateful for my purchase, it’s perfect and worth the wait. Thank y... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had ordered from dearlassie and another company on the same day. Accidentally got the orders mixed up and thought I had not received my overalls. Dearlassie was prompt on responding to my emails and... Toon meer
Bedrijf heeft geantwoord
Sunny was very helpful and professional. She quickly resolved my issue and assured me I would receive my missing item. Her customer service was excellent and was something that is missing in today’s w... Toon meer
Bedrijf heeft geantwoord
I ordered a pair of what I thought were jeans with hearts on them but what I got was a costume polyester like material with the "image" printed on the material of a picture of jeans with hearts. They... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
56 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I was very happy with the Customer…
I was very happy with the Customer Service for Dearlassie. I ordered a medium and it was too large on me so they responded back to me quickly and then sent me a size small.
I will order from this company again!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Michele , hello!
Thank you very much for your recognition of our customer service team, especially for the patience and professionalism they displayed in handling your order.
We firmly believe that meticulous service ensures a secure and enjoyable shopping experience.
We will pass on your encouragement to the relevant staff, as it is a great encouragement to our team.
We look forward to continuing to provide you with thoughtful and considerate service in the future! We wish you a happy life!
Best regards
Olivia
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
I had such a wonderful experience with Dear Lassie! The customer service team went above and beyond to make sure I felt taken care of every step of the way. They were friendly, professional, and incredibly responsive to my questions. I truly felt valued as a customer, and it made the whole process stress-free and enjoyable. It’s rare to find this level of genuine care and attention these days—Dear Lassie absolutely delivers it. Highly recommend!
20 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Jillian ,
We are delighted that you are satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your evaluation and support. We wish you a happy life!
Best regards
Olivia
The company cares about its customers…
The company cares about its customers and do whatever they need to make a customer happy....I am glad i found them and will continue to shop with them
They are helpful and kind and care which is important to me and i recommend them to you..I think you will enjoy shopping with them as i have
15 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear HELAINE,
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
the overalls were very cute and well…
the overalls were very cute and well made, but did not fit. Customer service was excellent. prompt response and gave several options to resolve my issue. would order from this company again
12 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Glenna,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any further questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. We wish you a happy life!
Best regards
Olivia
Lexie was very helpful with tracking my…
Lexie was very helpful with tracking my jumpsuit order! Because of her I was able to get a tracking number so I could see where it was and I received it and am very happy with it but I need a medium and she is helping me with that 🙂
13 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Sue, Hello!
Thank you very much for your high regard for Lexie and our customer service team! We are committed to providing every customer with attentive and considerate service. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Lexie , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
A happy customer
Even though the dress I ordered ran small, Dearlassie immediately remedied the problem by sending out a larger size. They were so accommodating.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Sharon,
Hello! Thank you very much for your appreciation of our handling of your issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your approval is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes, improve processing efficiency, and strive to provide you and all our customers with even better support.
Thank you again for your trust and support. We wish you a happy life!
Best regards
Olivia
Contacted with a question about my…
Contacted with a question about my arrrival time on order. Next day I had received an answer from Lexie with all the information. She gave exceptional service
5 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Lorette , Hello!
Thank you very much for your high regard for Lexie and our customer service team! We are committed to providing every customer with attentive and considerate service. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Lexie , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
My customer service experience was exceptional!!
My customer service experience was exceptional!! I contacted them to make a return & they promptly responded. They provided me several options to consider for a refund, exchange or reimbursement. We exchanged emails over the course of a few days & their responses were always timely, detailed & helpful. I had communication with a different company a few weeks ago that was horrific so Dearlassie will continue to have my business based on their superb customer service. Thank you so much for making my return seamless!!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Dana,
Thank you very much for your recognition and encouragement of our customer service!
We are committed to providing every customer with efficient, professional, and caring service. Your recognition is our greatest motivation for continuous improvement.
We are pleased to have successfully resolved your issue and look forward to continuing to provide you with a pleasant shopping experience in the future.
Thank you again for your support and trust!
Best regards
Olivia
Denim Maxi Dress
I ordered a nice denim Maxie dress and I love the quality and style. But I had to contact customer service to locate my purchase. Customer Service was great and did an excellent job tracking my purchase. I received my purchase but the dress ran extremely small, I had to contact customer service again and Lexie did a great job with exchanging my order and placing it in a timely manner. I will shop with Dearlassie again because I love their fashion & products.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Flora，
Hello! We are delighted that you are satisfied with our excellent service. We always adhere to the "customer-centric" service philosophy.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Contact Information: Customer Service Email: olivia@clientcare2025.com
Thank you again for your evaluation and support. We wish you a happy life!
Best regards
Olivia
5 star customer service
Great customer service. Issue was resolved quickly. Thank you for a great shopping experience!
4 augustus 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Laura,
Hello! We are glad that you are satisfied with and evaluate our customer service team. We always put customer needs first, and strive to provide accurate and professional assistance as soon as possible to reduce waiting and trouble.
⚙️ Next, we will continue to optimize internal processes, improve overall processing efficiency and service quality, and ensure that every customer can get a timely and satisfactory solution.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, we will continue to work hard and live up to expectations!
Contact information: Customer service email: olivia@clientcare2025.com
I wish you a happy life!
Best regards
Olivia
Lexie was extremely helpful excellent…
Lexie was extremely helpful excellent customer service she deserves a 5 star.
20 juli 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Janice, hello!
Thank you very much for your high regard for Lexie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Lexie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
communication with you has been great…j
communication with you has been great and always answered me back very quickly! i’m very satisfied with you (lexie) in generously agreeing to replace the clothing that was too small with a size that would fit me. that was a pleasant surprise…thank you.
21 juli 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear phyllis, hello!
Thank you very much for your recognition of Lexie's ability to resolve after-sales issues! We are always committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Lexie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Denim
The denim dress is okay. The fit is okay for me but could be a bit larger. Something about the dress on me feels frumpy. I will wear it though.
Shipping took at least 6 weeks.
17 juli 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Kayline,
Thank you for taking the time to share your valuable feedback!
We apologize that your shopping experience didn't fully meet your expectations. We have carefully noted your feedback regarding the dress's sizing and overall fit. We will provide feedback to our design and selection teams to continuously refine the fit and details.
Regarding shipping times, some orders may experience delays due to international customs and transit pressures in some regions. We apologize for this and appreciate your patience and understanding.
If you have any further questions during your purchase, please feel free to contact us. We will be happy to assist you:
📩 olivia@clientcare2025.com
Happy shopping and we look forward to serving you again!
Best regards
Olivia
Horrible quality of clothes
Horrible quality of clothes. And instead of refunding my money, they asked me if I wanted more free, poor quality things or 15% discount. What is the justice in that? If you can’t do the job right just refund people their money.
10 juni 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Sandra,
Thank you very much for sharing your shopping experience. We deeply regret that we failed to meet your expectations and sincerely apologize.
We have taken your feedback regarding product quality and after-sales service seriously. Our primary goal is to provide reasonable compensation to customers when issues arise, but we apologize that this handling was not satisfactory. We understand your expectations regarding refunds and will further optimize the relevant processes to ensure more transparent, fair, and efficient follow-up services.
We sincerely hope you will give us a chance to improve. If you still have unresolved issues, please contact us directly at:
📩 olivia@clientcare2025.com
We will prioritize your follow-up.
Thank you again for your feedback; your feedback is extremely important to us.
Best regards
Olivia
Happy Customer
I ordered an outfit by sizing chart which ran small. I contacted customer service & the representative was very helpful in coming up with resolution to my satisfaction.
23 juni 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Cathie,
Hello! We are delighted to hear your satisfaction and feedback about our customer service team. We always prioritize our customers' needs and strive to provide accurate, professional assistance promptly, minimizing wait times and inconvenience.
⚙️ We will continue to optimize our internal processes, improve overall processing efficiency and service quality, and ensure that every customer receives a timely and satisfactory solution.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Contact Information: Customer Service Email: olivia@clientcare2025.com
Wish you a happy life!
Best regards
Olivia
Very nice and very good quality.
I had an issue with the size of the pants I ordered—they were a bit too small. I contacted customer service, and they were very kind to me. They immediately offered me three options, one of which I accepted, and they are already sending me a new pair of pants in a larger size. They respond quickly and are very efficient.
19 juni 2025
Review zonder uitnodiging
Antwoord van Dearlassie
Dear Maggie!
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
If you have any suggestions or assistance during your future use, please feel free to contact us.
Customer Service Email: olivia@clientcare2025.com
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
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