Cin7 Core  Reviews 220

Absolutely non-existent customer service. We have been being charged for an AI upgrade for months and despite numerous attempts to remove it, include multiple tickets, we cannot even get a response. There is no phone number, tickets take weeks to be responded to and are then closed even though the issue remains. Reporting is dismal. Functionality is meh. After a year with Cin7 I totally regret choosing them. Stay away from this overpriced and under-supported app.

Abinesh was great and helped us resolve 2 tickets in just 1 meeting.

I always find Abinesh to be incredibly friendly, patient, and helpful every time I’ve needed support. He explains things clearly and takes the time understand any issues. Even when a resolution isn’t immediate, I feel reassured and completely confident that the problem is in safe hands with him. Truly excellent service - thank you, Abinesh!

Abinesh is so incredibly helpful and responsive. Whenever I need support to tackle a simple problem or a more complex issue with a workflow in Cin7, Abinesh will look into how to solve it. And if he doesn't know, he'll say that but seek out a solution from the team. Stellar customer service from this guy!

We had the pleasure of dealing with Abinesh, who impressed us with his professionalism and deep knowledge of the product. He handled our queries and challenges with great efficiency and patience, ensuring that everything possible was addressed. Although not all issues could be fully resolved due to pending development work, his proactive approach and clear communication made the entire experience a positive one.

We had an excellent experience with Cin7 support, thanks to Abinesh. He was incredibly knowledgeable and patient, taking the time to thoroughly explain and walk us through areas we were struggling with. What really stood out was how he went the extra mile to investigate further, ensuring we fully understood the correct processes to follow. It’s rare to find such dedicated and professional support — we couldn’t be happier with the help we received. Highly recommend Cin7 and a big thank you to Abinesh for his outstanding service!

Abinesh Jayarajan was able to quickly explain complicated workflows in Advanced Manufacturing and Co-Manufacturing.

Cin7 Core is capable of handling very complicated manufacturing and inventory requirements. At the same time, it is easier to use than larger competitors.

Cin7 offers great support for Partners especially, and Abi is a great example of this.

Overall, Cin7 Core has been a great fit for our business. The system meets our needs well - it’s straightforward to use without being overly complicated, and it offers strong functionality across the board. Our onboarding specialist, Dawn, was fantastic to work with and made the entire implementation process seamless. We’ve only just scratched the surface of what the platform can do, but we’re really happy with both the level of service and the system itself.

Our company purchased the Focused Package for Cin7 Core's implementation process.

First things first—I would DEFINITELY use some sort of implementation guidance. You don't know what you don't know and Cin7 is quite the rabbit hole, so don't underestimate it. The juice was definitely worth the squeeze. Our Cin7 implementation consultant, Lankani, was fantastic. She was very responsive and did an excellent job at explaining seemingly complex concepts in an easily digestible way. She was also quick to provide further guidance after the go-live implementation date. We had a couple hiccups once we gave everything the green light and she was quick to offer feedback, answer questions, and continue guidance in a timely manner.

Overall it was a great experience. The product itself is very robust and it's perfect for a growing company such as ours. When set up correctly, this product can be a game changer to your business!

Our company has for the first time moved to an inventory management system. After a lot of research, we settled on Cin7 Core. We have been using this system now for about 2 months and find the setup absolutely suits our business needs. The ability to control stock in multiple warehouses, products with multiple pricing tiers, purchase orders, sales orders, and stock reordering all in one place has been a game changer. This system does everything that our business needs. A huge thank you to Dawn Martenstyne who was our onboarding/trainer. Dawn covered all of our questions with ease and made the whole training process very smooth. Everything was explained in a way that made it easy to follow.

Setu Dani was very helpful in our zoom meeting today

Stay away and look for other much more capable systems.
Pricing - they upped our pricing several times in the last 5 years and they provide better pricing on their website. But because I am a legacy customer I need to pay more because...they store our data? They just sent another price increase notice which will put the price at more than 200% increase in 5 years. They keep adding half baked features maybe to try and justify the price increase that we never used.

Reporting - you cannot have a report on Ordered amount - Invoiced amount - Left to invoice. Instead you need to download and combine reports trying to figure this out.
Woo integration - untouched for few years already. If you have a new product and you want to sync it with Cin 7? Cin 7 will sync all your Woo inventory - remove any customization you did in Cin 7 to your product list. Things like HS codes will be removed, categories will be removed, any sort of edits you did in Cin 7 are gone - and they support 1 category per product while Woo allows multiple.
Their support used to be much better before the purchase with an official whatsapp chat which is now dead. I talked about these issues with them multiple times and every time they just want another call - then they can't answer any questions during the call - they open a ticket to escalate the problem - and then when they don't have a solution they just close it.

After a long time of researching which platform was the right one for us, we landed on Cin7. It was a huge job getting us onboarded, and I wanted to thank Dawn Martenstyne for being such a fantastic and patient support for us while we got there. She has truly made this a great experience and has exceptional customer service skills. Always getting back to us in a timely manner and being so knowledgeable on the system. We are still very new to the system, so I can't speak much on it just yet.

Ms. Pubudika Thathsarani was very quick in responding and provided supportive assistance to our login issues for Cin7. The issues were resolved, and we appreciate her support very much!

I submitted my request with a handful of different issues the the support from Pubudika Thathsarani was able to solve all of my problems. Very helpful

Cin7 Core completely leveled up both our inventory and accounting functionality! We experienced some initial issues with the Chart of Accounts mapping, but Mark, a member of the Solutions Architect Team, walked us through the problems in a few short hours. Customer service was top-notch during the initial setup.

- Jeff, May Lindstrom Skin

There are a lot of reviews on this product I simply can not believe are genuine. The company does not care about customer service, the platform is barely functional and a huge number of its systems dont work or work so poorly they may as well not be there. On top of this, they just slogged us with a 13% price rise while making no improvements to the myriad of issues we raised.

If I had my time again I would never implement this software. Find a smaller company who cares about making you happy.

Big shoutout to Dawn Martenstyne for making my onboarding with Cin7 POS such a breeze. She was super helpful right from the start—walked me through everything, got me set up, and even helped me out when I ran into a few issues. Honestly, I would’ve been stuck without her!

She really knows her stuff and made the whole process way less stressful. Can’t wait to keep going with the next part of onboarding. Thanks again, Dawn!

Setu Dani was great. I read some of these reviews saying customer support is terrible, but every time we need any assistance, we can set up a meeting and get the issue fixed right away. Setu did a 3-month check-in and was very knowledgeable, and gave us some more insight on how we can improve how we do things inside Cin7.