Cin7 Core  Reviews 220

Abinesh was very informative and concise with his support.

I had a great experience working with Hitanshu Suthar. He was extremely professional, responsive, and knowledgeable. He provided clear and efficient solutions, ensuring that all my concerns were addressed promptly. His attention to detail and dedication to excellent customer service truly stood out. I highly recommend him and appreciate his outstanding support!

Hitanshu Suthar was great help, very quick response and quickly resolved my query with clear instructions.

Thanks again Hitanshu :)

Its been a great onboarding experience with Shuaib, he is extremely knowledgeable about the software and always eager to assist with additional calls or emails when we got stuck.

Excellent help received from Hitanshu, explained the solutions to the issues we were having.

Anitra, was very quick to provide excellent support and showing me how to amend the system. Very much appreciate the help.

Anitra really helped getting my questions answered quickly and professionally, answering all of my questions. We can now confidently go forward with what we need to get done with Cin7. Thanks, Anitra!

Support was helpful in solving an integration issue

Pabodha Hettige is so helpful and kind! She is more than welcome to help. I hope that everything that we requested is resolved as quick as her responses!

Kunal was great, very helpful and quick to provide a response. we nearly accomplished everything we needed, but had a pending question that Kunal said would send me an answer to later

I used to have a review on here for CIN7, somehow it got deleted? I am baffled at how they have such a high rating so thought I would leave my opinion after years of use.

When I first joined DEAR Inventory, it was an excellent ERP—affordable, functional, and efficient. Then CIN7 took over, and what followed has been a textbook case of enshittification (it's a real word, check it out!)

-Bait and Switch – DEAR was a great product, but CIN7 lured users in with promises of improvement. Instead, we got broken features, bugs that never get fixed, and constant upsells.
-Death by a Thousand Plugins – The system barely works out of the box, forcing you to pay for additional plugins and services—none of which function as promised. You end up paying more just to restore basic functionality, let alone improve your workflows.
-Sunk Cost Hell – The amount of time and money spent trying to make CIN7 work is staggering. Leaving is almost impossible due to the massive investment in setup, training, and customisation. It’s a classic case of locking users in and bleeding them dry.
-Customer Support Black Hole – Support is slow, dismissive, and unhelpful. Fixes are endlessly "in development," but what really gets developed are new ways to charge you more.

If I Knew Then What I Know Now… – I would have never chosen CIN7. If you’re considering it—run. Save yourself the frustration, wasted money, and the eventual regret of realising you've been trapped in an overpriced, underperforming system.

Final Verdict: CIN7 has taken a once-great ERP and systematically degraded it while squeezing users for every last cent. Avoid at all costs.

Isuru is always helpful with setting up the different kind of document templates. Quick feedback on what is achievable and the best outcome suggestions.

very helpful and knowledgable, Pradeep was fantastic and was able to think outside the box, ask the right questions and get my issues resolved

We've just started using Cin7 and so far it's exactly as we needed. We had some teething issues at set-up but having Dawn with us the whole way through helped significantly. You won't find a more helpful person!

Excellent service - she knew exactly how to assist!

Derika HELPED us hugely on the 20/02/2025 to get support for issues we were experiencing with integrations between Xero and Cin7 Core. Highly recommend her and so grateful for the support we received.

So quick to reply and such a pleasure to deal with!
Problem solved thank you Hitanshu!!

Anitra Was helping me with an issue that we had witch we could not solve on our own, with just a short meeting with Anitra she solved all of our headaches.