Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to ret... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that d... Toon meer
Bedrijf heeft geantwoord
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... Toon meer
Bedrijf heeft geantwoord
Humans on the phones would be a bonus.have been with Denplan for 14 years and it has unfortunately taken me this length of time to realise that it is a complete waste of time and money.i have visited... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Denplan
Geschreven door het bedrijf
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContactgegevens
Verenigd Koninkrijk
- denplan.co.uk
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
it was quick and easy to submit my…
it was quick and easy to submit my claim and was paid very quickly.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Melise,
Thank you, your feedback is wonderful for us to hear, as we strive to make claiming as simple and efficient as possible for our customers.
Thanks again,
Clare
Denplan
Easy process.
Easy , fast and smooth process in claim back dentist fees. Everything is well documented.
Have my plan via work. Very good benefit.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Steve,
Many thanks for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service and the coverage your corporate policy provides for a long time to come.
Best wishes,
Clare
Denplan
Very easy to submit claims
Very easy to submit claims. Payout was quick. Service excellent
1 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Amar,
Thank you, your feedback is wonderful for us to hear, as we strive to make claiming as simple and efficient as possible for our customers.
Thanks again,
Clare
Denplan
Great service
Great service, easy to submit a claim. The process is quick and without any angst. Reviews and payments are made quickly. Highly recommended.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Nigel,
Thank you, we are very grateful for you awarding us five stars.
We are always delighted to hear when our customers are feeling satisfied with our claiming process and the efficiency of their reimbursement, thank you for taking the time to leave us such a positive review.
Thanks again,
Clare
Denplan
Great response
Denplan found me an emergency appointment. They made contact arrangements and stuck to them. Brilliant response to an emergency situation. Contacted my usual dentist (on holiday) and agreed a way forward. So grateful for their efforts. Thank you.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Barbara,
Thank you for kindly taking the time to share such positive feedback, it is wonderful for us to read.
We are delighted to hear how pleased you are with the support provided by our Emergency Helpline team, and that they were able to source you an appointment.
Thank you again for your review and for your kind words.
Take care,
Clare
Denplan
Further nonsense
Further nonsense. Denplan complaints contact me today and confirm they failed to cancel the policy in August. This puts them in breach of the 14 day cooling off period they are legally required to adhere to! They then processed the application mid October in error and now I have to go to the bank to cancel the direct debit that they incorrectly set up. They do not give a damn what inconvenience they cause. They just make excuses for their incompetence. They clearly have serious issues internally.
-They list dentists that have asked to be removed
- When you contact them they initially deny you took out a policy with them you have to read out their confirmation email!
- 2.5 months to process something that was cancelled. They have therefore breached the 14 day cooling off period. They just gloss over that!!
Do not give your business to this company
22 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Nick,
We're very sorry to hear that after contacting us you remain dissatisfied.
If you have responded raising your concerns please be assured these will be addressed. However, you can also contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
I've been with denplan for over 14…
I've been with denplan for over 14 years, fantastic company and always has been worth the policy price whenever I've needed it.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Michael,
Thank you for sharing such a positive review.
We’re delighted to hear how satisfied you have been with your Denplan policy over the years and would like to thank you for your loyal custom. We want our plans to enable our customers to spread the cost of their dental care to help make it more affordable, so we are very grateful to receive your brilliant feedback.
We hope your plan enables you to access the dental care you need for a long time to come, thanks again for sharing and for choosing Denplan.
Take care,
Clare
Denplan
Amazing :-)
21 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Thank you for taking the time to leave us a five-star review. We are very grateful for your positive feedback.
Thank you,
Clare
Denplan
Customer service dept is very poor when there is an issue
Terrible experience. My dentist closed and so I needed support to move to another dentist. For over 4 weeks I have been emailing for support and getting the same response asking me for name, address, registration number etc, every 3 days they ask for the same information again rather than looking in to the query which involves them refunding me some money for taking payment for services the dentist could not carry out. I am sure there would be a quicker and more informed response if I wanted to give them money.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Hayley,
Thank you for bringing your concerns to our attention.
I apologise for the frustration caused, due to the nature of the data we handle as a health insurance company, the safety of our customers data is of paramount importance to us. When we receive a new email from a customer we ask for their details for security purposes and in line with GDPR. We may sometimes need to ask additional questions if the details a customer has provided do not match with what we have on the system. However, this should be a quick and straightforward process.
In order for us to investigate this further for you, you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code. We can then review the contact you’ve had with us and ensure your query is correctly addressed. However, please be assured I have highlighted your review with the relevant Management team.
Thank you,
Clare
Denplan
Great customer service agent Andrew.
Great customer service agent Andrew.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Brad,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear how helpful you found Andrew to be, I can assure you your kind words will be passed to their Management Team.
Thanks again and take care,
Clare
Denplan
After recently needed emergency…
After recently needed emergency treatment when aboard my claim was settled within days . Excellent communication.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Mr Williams,
Thank you very much, we are delighted to hear how pleased you are with the speed of your emergency claim reimbursement.
We really appreciate you taking the time to share your feedback and awarding us five stars.
Thanks again,
Clare
Denplan
Brilliant supportive help
The staff at Debplan were really helpful. After trying various dental practices for an emergency appointment for my severe toothache, they found am appointment for the following morning.
I cannot thank the enough for their help and understanding.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Lynn,
Thank you for kindly leaving a five-star review of your experience with contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be and that they were able to source an emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
We hope you are now out of pain and are feeling better.
Thanks again and take care,
Clare
Denplan
Not all insurance companies are the same!
Quick, easy and very supportive. Great service.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello David,
Thank you for kindly taking the time to leave us a five-star review, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Clear policy cover description and…
Clear policy cover description and straightforward claim application process. The claim process has always worked with no inconvenience for over 5 years. I had access to my preferred method, which is an online claim.
29 september 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Pablo,
Many thanks for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Awful Website
Your bot is appalling and constantly sends you around in circles. All O wanted was to speak to a human as a patient and you don't have any option to do this unless its an emergency. Sack your web designer and start having some basic customer services!
10 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Ollie,
Thank you for bringing your concerns to our attention.
In order for us to investigate this further for you, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Fast payment, helpful calldesk.
Recently lost a filling whilst on holiday in Turkey. I emailed Denplan and got an immediate positive response. I received a temporary filling and made a claim on arrival home. I got confirmation of payment the next day.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Mike,
Thank you very much for taking the time to share your experience.
We’re delighted to hear that our team was able to support you promptly while you were away and that your claim was handled quickly upon your return. Ensuring peace of mind for our customers, especially during unexpected situations, is very important to us. We appreciate your trust in Denplan and hope we continue to impress you with future claims.
Thanks again,
Clare
Denplan
The claim submission is easy and…
The claim submission is easy and straightforward. Processing time is very reasonable, and reimbursement is in line with the expectations.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Tetiana,
Thank you, we really appreciate your feedback. We're delighted to hear how pleased you are with your claiming experience and the speed of your reimbursement.
Thanks again,
Clare
Denplan
I spoke with Beth who was incredibly…
I spoke with Beth who was incredibly helpful and nice. It was the first time contacting Denplan and I was pleased.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Chelsey,
Thank you very much for taking the time to leave such a positive review of your experience with contacting us.
It’s wonderful for us to hear how satisfied you were with the service provided by Beth. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
Better to pay!
Service provided by dentists aren't monitored so its just a tick box exercise. Xrays done for the sake of it and served no purpose: so much so that hygienist didn't have the information needed.
Denist admin were keeping a score chart in the office for sold Denplan.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Denplan
Thank you for taking the time to share your concerns.
We can confirm the General Dental Council is the regulatory body for dentists in the UK. Membership of Denplan is open only to individual registrants with the General Dental Council who are legally entitled to practise dentistry in the UK.
Denplan is not a regulatory body, therefore, we are unable to comment on the clinical opinion of any clinician. However, we can confirm with regards to radiographs dentists are obligated to refuse treatment without having an up-to-date x-ray, this forms part of their responsibilities under NICE (National Institute for Health and Care Excellence) guidance.
In order for us to further address your concerns, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Very easy online claims process and…
Very easy online claims process and payment made promptly within a few days of submitting my claim.
1 september 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Phil,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
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