Direct365 Reviews 

I havent used Direct 365 for quite some time for my sharps collections but it was really good how super easy it has been to organise over email. Mike has been really helpful and very quick at responding. I would recommend

Super efficient service from Dave, explained, ordered and signed for in a day with next day delivery
Fabulous service

Really happy with the customer service I received, great all round

Jack Ball my point of contact was informative to the point and helped me get the required services.
He also explained in detail what would be done the most cost effective way and delivered this far what he has promised.
Great service well done.

Every time I order I need to do via telephone as it won't allow me to do so online. I get sent a purchase order make payment then get emails days later saying payment has not been made. After repeated telephone calls photo evidence of bank payments I still get told they are not paid. Customer service is appalling.

Great customer service with Gabrielle she sorted out what I needed in next to no time

I made a purchase on the 25/9/2026. I then received two emails advisng that I hadn't paid for the item, and my order would be cancelled. The payment went out of our account on the 28th September, by 15/10 I rang and then sent an email. I still have not recieved the item. I rang again today 19/10/26 by order will be delivered in the next 5 days. No apology or updates. This is is nearly a month! Very bad service probably will not use again.

The products are good but it took about 2 weeks to arrive. Please always give updates after purchase, it will give one an idea of the delivery time.

Dealing with Mark Charman was very easy. His help in arranging my disposal of sharps bins was definitely needed. The 1 of the bins i had was wrong. Many thanks

"Great experience with the retentions team. Natasha handled my renewal very professionally and quickly. She made the whole process easy and stress-free. Excellent customer service, thank you!"

Really good service with responding to emails & super helpful. Im starting out a new career path & Mike was super helpful answering any questions I had. Thanks!

Really good Cheryl King been always very professional.

Gabrielle was excellent being very concise and fast to respond. Many thanks

I had a phone call this morning with Kyle at Direct 365 and he was super helpful. Everything was explained really well and answered all my questions answered even when I went over some of them again he was really patient and happy to reiterate what he’d said so I fully understood. Highly recommend. Thanks

Excellent customer service! Many thanks to Mike for his quick responses, clear explanations and efficient handling of my enquiry. He made the whole process easy and straightforward. Very professional and helpful. Highly recommended!

I contacted direct 365 for a quote regarding our fire lighting testing we had been let down by our current contractor over the past 2 years Cheryl made it very easy process had great communication they even managed to under cut them as well thank you again Cheryl

Cheryl was efficient and nice to deal with.

Dave from sales was amazing m, he explained everything clearly and was the best price around. Great service very happy with my experience thanks to Dave

Amazing service & communication from Mike Charman to get my contract up and running. Thanks so much Mike

When I say that fixing instructions have not been included, I expect to be believed