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Beoordeeld met 2 van de 5 sterren

Worst living experience in 38 years of living. House was inspected and they only listed minor problems. After moving in, all sewage lines backed up, every water pipe in the house leaked, the main shut... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Everything went well to move in until our home was flooded during hurricane Ian. Took forever (2+ months) for them to get contractors out to repair. House was torn up for months. No functioning bathro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

The agent I was assigned was awful. In the entire process I never met her nor did any kind of face to face meeting. She failed to show up to showings or inspections. She would give us inaccurate... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Went from closing to being evicted in the middle of December right before Christmas. The worst company I’ve ever worked with. After the appraisal came in lower, our down payment that was supposed to b... Toon meer

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. ook in
  3. Alternatieve financiële diensten
  4. Makelaardij

Geschreven door het bedrijf

Meet Divvy. Find your dream home, move in now, and rent with built-in savings for your down payment. Our program is designed for you to become mortgage-eligible in 3 years or less.


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

223 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,1

Alle reviews

(223)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Worst living experience in 38 years

Worst living experience in 38 years of living. House was inspected and they only listed minor problems. After moving in, all sewage lines backed up, every water pipe in the house leaked, the main shut off valve was even broken. The garage floods, but they won't touch it because it's "not their responsibility". They did finally finish repairing everything needed, just before my 2nd year started. I couldn't get a mortgage in my first year so now the price of the house went up another 20k as per contract, so I will not be buying. I personally regret putting my family thru this whole situation.

24 februari 2023
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Antwoord van Divvy Homes

Hello, we’re sorry to hear about this. Thank you for letting us know. We’ll flag this to our team and get you the support you need. Please note our repairs and maintenance team is ready to help and can be reached directly at maintenance@DivvyHomes.com.

Beoordeeld met 5 van de 5 sterren

Amazing Experience

I was able to purchase the home of my dreams. The process was extremely easy. I was informed every step throughout the process. I’m on tracking to purchase my home within a year.

24 februari 2023
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Antwoord van Divvy Homes

That is great news. Thank you for the review!

Beoordeeld met 3 van de 5 sterren

Its expensive!!!

19 juli 2022
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Antwoord van Divvy Homes

Thank you for taking the time to share your feedback with us. We'd like to share more information regarding the payments. Divvy's monthly payment consists of two parts. Firstly, the rent, which is calculated based on the property's specific features. Secondly, the "home savings" which is set aside as a contribution towards your future down payment. If you have any questions or concerns regarding your payments, our dedicated payments team is available to assist you. Please feel free to contact them at operations@divvyhomes.com, and they will be happy to help you.

Beoordeeld met 1 van de 5 sterren

Communication is terrible

Company can improve communication

1 februari 2023
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Antwoord van Divvy Homes

Hello, thank you for your feedback. We are always striving to improve our communication processes, and we would be interested to hear more about your specific matter. Please contact us at support@divvyhomes.com.

Beoordeeld met 5 van de 5 sterren

Divvy Does

Repair was done in an efficient, and timely manner.

15 februari 2023
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Antwoord van Divvy Homes

Hello, we are happy to hear that the repairs were completed to your satisfaction. We sincerely appreciate you taking the time to leave us a review.

Beoordeeld met 1 van de 5 sterren

Divvy did not hold up its end of the…

Divvy did not hold up its end of the deal. If I could give 0, I would. At first I recommended divvy to friends and family, but based on my experience this may change. Divvy is unresponsive. What house did I close on? Divvy has responded that they don’t see a recent inquiry from me. OF COURSE YOU DON’T BECAUSE DIVVY DID NOT RESPOND IN WRITING AS THE THEIR CONTRACT STATES.

22 februari 2023
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Antwoord van Divvy Homes

Hello, we apologize that your experience with us has not met your expectations. We value your feedback and are committed to providing excellent service to all our customers. Upon careful review of our records, we have not found any recent communication from you. We would like to assist you in resolving any issues. Please contact our customer support team at support@divvyhomes.com, and we will be happy to help.

Beoordeeld met 4 van de 5 sterren

Buying process great/ aftercare not so great

The buying process was great! However, the after repairs not so much. I will be contacting Divvy regarding the lack of completion for the (allowance was given) repairs. Also, I received a notice from the HOA for a payment due. It seems to me that the Divvy or buyers address would have been provided to the HOA.

28 oktober 2022
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Antwoord van Divvy Homes

Hello, we're thrilled to hear that you had a great buying experience. Our maintenance team will be in touch soon to address any outstanding repairs. Please don't hesitate to submit a work order for any future repairs. Also, our property management team will be in contact with you regarding the HOA notice. Thank you for taking the time to provide us with your feedback - we really appreciate it!

Beoordeeld met 5 van de 5 sterren

We had several problems in the house…

We had several problems in the house and DIVVY came through in fixing all the problems. They were quick and efficient. Thank you DIVVY

1 februari 2023
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Antwoord van Divvy Homes

We're happy to hear that the repairs were completed promptly. Thank you for taking the time to share your feedback with us!

Beoordeeld met 4 van de 5 sterren

Overall the experience has been good.

Overall the experience has been good.
The only negative is securing repairs in a timely manner.
Gladly, most of our issues have been resolved. There are still some unfinished repairs that need to be addressed.

20 februari 2023
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Antwoord van Divvy Homes

Hello, we're happy to hear that your experience with our program has been positive. Our maintenance team is ready to assist you with any outstanding repairs, and they will be in contact with you shortly to ensure that they are addressed. Please keep in mind that you can always submit a work order, and we will contact you to provide the necessary support.

Beoordeeld met 4 van de 5 sterren

They were there for me when I was…

They were there for me when I was desperate and needed help. They worked quicker than I imagined was even possible and got the deal done without my being present. All things considered They didn't disappoint. Getting a good agent who cares more than their own profit on your side really would make all the difference. 1 less star for making a deal with previous owners for repair not performed after the fact and putting it off to me as a "possible " future homeowner on my dime. Not fair, don't like how that part went down but again greatful to not have been homeless at a very desperate and trying time in mine and many other people's lives. If you have somthing holding you back from buying a home and it makes more sense to buy rather than rent your next home I do highly recommend them. You will be responsible for most if not all repairs and appliances in the home as you would as the homeowner so be aware of everything before accepting use of such a service program. Leasing to own is possible though.

4 juni 2022
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Antwoord van Divvy Homes

Thank you for the recommendation. We're happy we could assist!

Beoordeeld met 1 van de 5 sterren

They lie about what they need

I provided 13 months of paychecks, my 10-99s, and access to my bank accounts. I provided far more than was asked even after the 3rd request for “additional documentation”, yet they still said they needed more even though they already had it all. I am not sure if this company is legitimate or not, so I would advise that you exercise caution if you want to try to use this company. I am going to be watching all my accounts and credit reports for the next year or two just in case as I feel like they are fraudulent. Best of luck to anyone who has been scammed by them.

17 februari 2023
Review zonder uitnodiging
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Antwoord van Divvy Homes

Hello, we understand how verifying certain types of income can be a bit frustrating. We recently sent you an email with all the details you need to verify your income information, please take a moment to review that and let us know if you have any questions.
At Divvy Homes, we take the protection of our customers' confidential information seriously, so you can rest easy knowing that all data is securely encrypted to ensure your privacy is safeguarded.
If there's anything you're unsure about in terms of what we need for your application, or if you'd like to have your information removed, please reply to our email and let us know. We're always here to help.

Beoordeeld met 5 van de 5 sterren

Very helpful

Divy helps in a time of need. When you are ready they are right there ready for you

13 februari 2023
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Antwoord van Divvy Homes

We're happy to assist. Thank you for the review!

Beoordeeld met 1 van de 5 sterren
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Antwoord van Divvy Homes

Hi, we're sorry to hear you haven't received your refund. We have attempted to send your refund to the address provided on two separate occasions, as well as attempted to issue it via bank deposit. However, upon a review of Divvy records, we discovered that you previously provided incorrect payment information, which resulted in this delay. It looks like our team was recently able to connect with you and obtain an updated mailing address, and a third check was issued on February 21, 2023. In the event there are any further questions, please feel free to reach out to us directly at payments@divvyhomes.com.

Beoordeeld met 3 van de 5 sterren

Great payment plan concept but little maintenance

The company’s payment plan is good but for the money we spend we should receive the same maintenance request for the house that apartment’s offer

13 februari 2023
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Antwoord van Divvy Homes

Hello, thank you for taking the time to share your feedback. Divvy is responsible for taking care of maintenance and repair costs to make sure your home is safe and habitable. However, Divvy does not cover cosmetic repairs. If you have any questions, please feel free to reach out to us directly at support@divvyhomes.com. We'll be happy to assist.

Beoordeeld met 1 van de 5 sterren

Disappointed

The house I was looking to buy had mold in when you tell divvy about your issues they send out people that they are contracted with to come look at the problem and they try to make you look like you dum but and reality it was a major problem that didn't get resolved it also made me and my family very sick which caused us to move out now we don't have nothing to show that we had 22,000 dollars invested in this house I will not refer anybody to this program it a scam to get your money

13 februari 2023
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Antwoord van Divvy Homes

Thank you for your review. Upon reviewing our records, Divvy has discovered that our team has attempted numerous times to contact the leaseholder for remediation, however, has yet to receive a response. We encourage the leaseholder to contact operations@divvy.com for next steps, and we look forward to resolving this matter.

Beoordeeld met 2 van de 5 sterren

Signing up with Divvy was the only smooth thing.

Signing up with Divvy was a breeze the agent that sold us the home and found us a home was amazing.

However once we got into the home, it was a completely different story. The inspector had some concerns and Divvy was hoping to wait and address his concerns for when we will need to buy the house cause “it didn’t need to be addressed right away” Which seems extremely sketchy to me however, instantly things started going wrong in this home right away and the maintenance service that Divvy continues to hire continues to do terrible jobs, which have just snowballed into terrible renovations, that all could’ve been avoided.

We had a small leak dripping in the guest bathroom which divvy sent someone else to fix and the maintenance person said it was fixed it clearly wasn’t it was still dripping so bad that it was a constant stream coming from the faucet. The Fossett continue to get worse, and I sent a request and asked with so it was gonna come out because they also had people supposedly coming out to fix the chimney to replace all the windows (who measured wrong and ordered the wrong size so we had to take off work twice) so when someone finally came out to look at the leak, we were also complaining about because water was gushing up from our floors in our kitchen master bedroom in master bath, so much damage has occurred. After weeks of walking around with shoes on in our old house because water was just constantly pulled up from the floor. They were able to fix it but there’s now mold in our kitchen cabinets floorboards underneath the floor in the bathrooms. It’s so bad that I can’t even use our master bathroom because the smell is so strong and I’m allergic to it so I’m constantly getting sick and having to miss more work because I can’t even function in my own home.

There were some things that happened due to a hurricane that passed over, like our chimney stack being ripped out of the roof, was replaced with the most Rinky dinky scrap pieces of metal ever I don’t even think it could be considered a chimney stack. And when I sent pictures to the divvy maintenance. They completely ignored my concerns and adjust other things in my message. So now I’m looking at getting a county inspector to come out and check these things because I can’t trust Divvy to address my concerns.

Absolutely would not recommend anyone to buy through divvy. I wish things were better, I wanted this to work out so badly.

13 februari 2023
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Antwoord van Divvy Homes

Hello, we understand the importance of making sure your home is a safe place to live, and we're here to help with any concerns you may have. Upon reviewing our records, it looks like our team has been working closely with you to address any maintenance concerns raised since you moved in. Most recently, our team connected with you on February 21, 2023, and presented a comprehensive plan to address the water damage in your home, and to arrange suitable accommodations for you while our vendors work on the repairs. We want you to know that we are fully dedicated to resolving this issue as efficiently and effectively as possible. If you have any further concerns or questions, please contact us directly at operations@divvyhomes.com.

Beoordeeld met 5 van de 5 sterren

Awesome experience

Awesome experience. I just feel that the price does not align with the original vision of the founder. I feel that if the program is truly to help people get back on their feet or immigrants a leverage then the price is a just too high compared to the running costs and actual mortgage Divvy pays to the bank. Although, I’m grateful o can but state and warn others to ensure they work hard to jump out.

30 september 2022
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Antwoord van Divvy Homes

Thank you for your feedback! Divvy utilizes a model that considers a variety of factors such as comparable market rent rates, bed/bath counts, and estimated expenses to determine rent prices for our homes. It's important to note that the home savings portion of the rent is included in the monthly payment, and when the client is ready to purchase their home, 100% of the home savings portion will be applied towards the down payment.

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