DJ CITY Reviews 

Wish I had read these reviews before I purchased .... I was sold a keyboard that was clearly an "open box" item. Pretty easy to tell when a box has been re-tapped. Sadly who ever did the repack forgot to include the manual and other bits and pieces. Emails to DJcity have gone unanswered.

NEVER AGAIN FROM DJ CITY
Today around 12 noon I purchased a Sennheiser e945 microphone from DJ City Dandenong Store. At 4.00 p.m I got home and found the item was being sold cheaper and requested the Store if they could price match or refund the item. Ryan was rude to me and said DJ city policy is only to give store credit.
However, I mentioned, according to the Australian Consumer Law, I deserve my refund for the item.
I have attached a copy of the invoice and price comparison for your reference.
I would like to know your decision on this ASAP please.

I bought a Behrenger PMP500, I've taken it back 4 times to be repaired, each time it was sent off, came back a few weeks later, worked for about 2 months then I encountered the same problem. I sympathize with the store at Smithfield, who advised me they will ask Behrenger for a new 1 to replace the one I have returned. Wouldn't offer a replacement, so now I'm stuck for the next few weeks, The manager told me Behrenger have to take responsibility for their product however, I didn't buy it off Behrenger. I hope this gets sorted soon. I should've gone to Store DJ.

My husband and I have purchased many items from DJ City at both the Dandenong and Oakeigh stores. My last experience was of no surprise. Terrible customer service, again. 4 staff members stood behind the counter, didn't greet us as we entered the store let alone ask if we needed any help. When we finally asked for some help we were made to feel like we were massively inconveniencing them. We asked if the item we were purchasing had the required cables and told we had to buy some. We did and when we got home the item had all the cables in the box. Staff appear to have no product knowledge or fail to offer it and have never been of assistance when we have asked their opinion in store. We will now be finding another store to purchase our items. It's not hard to be nice, it's actually free. Train your staff in customer service and product knowledge.

My record player has stopped working, contacted the ACCC who have advised that it still comes under consumer guarantee. DJ City have not responded in over two works since their last passive aggressive reply

Worst place to buy ANY equipment. Even when it comes to a genuine return with the full package, within few days they take 20% of the price to their pocket and then for the rest of the 80% stores credit, even when they don't have an alternative item that satisfies the buyer's requirement.

On the other hand other similar stores like store DJ gives you 80% money back and 20% store credit which is fair as they have to restock the item and the buyer does not lose money.

DJ City's customer service is crap, worst customer service I have ever seen. Once an email is sent need to call 100 times to get things done.

The record player arrived defective. I was given a return label in order to get a replacement. It’s been 6 weeks of radio silence since. Multiple emails unanswered and the phone hangs up on you.

They purposely ignore emails when they want to, no one answers the phone half the time, their boxes don't match the products, and they send wrong items.

I was dealing with someone named Christian and he would ignore emails and vanish in the middle of online chat queries for like 30 minutes at a time. Horrible.

I have sent the faulty subwoofer LDGT Sub15A for repairing (2nd time) since 10/5/2021 till now.
I have emailed enquiring about the progress, no reply.
DJ city Fairfield contact number is unanswered, chat services no reply.
If unlucky the product was faulty like mine one, and It had to be sent away for fixing since early May 2021.
No advice of the progress/ status till now, end of June
Can't contact, go back to the shop, they said sorry: the office is in Melbourne and staff in the shop themselves have no direct number for customer relation to main office in Melbourne
What kind of business is this?
Where and who can I complain to?

Ordered a guitar stand before Xmas, called the store and was told it was in stock so I purchased it online, week later called again to see when it was going to be sent and was told it was there ready to be sent out, cool ! 2 weeks later still nothing so tried calling a few time, nothing, send some emails, nothing, finally someone picks up the phone and tells me it was sold to someone in the store and it would have to be re-stocked. 25th April I remember I brought a guitar stand so have to spend a week getting hold of them only to be told they won't be getting it in and they will refund me. No one has replied to my email asking for an explanation and a week later still no refund. These people are liers and thieves and have somehow farmed a good review rating on Google when every other review has them as they truly are.

Unfortunately I can’t score djcity less than 1 star.
Truly shocking customer service, customer service number and phones at every single store location just ring out. No reply to my voicemails, emails or chat service. Been trying to contact absolutely anyone for 2 weeks and nothing.
Can I please get a response?????!!!

No answer to phone calls, and no response to leaving a recorded message either. If you have a problem or question regarding a product that you purchased, as I did, you will need to go back to the store.

DJ City has possibly the worst customer service I have ever encountered, prompting me to write my first ever negative review for any company ever. I ordered a pair of speakers in July 2020 as a birthday present for a friend in August. Due to Covid, I expected that there might be a delay due to the pandemic, so I ordered early to give them extra time to ship. Unfortunately, after waiting until October with absolutely no messages, notifications or indications of where and when the item may ship, I contacted customer service. I was given the option to pay extra to upgrade to another speaker. They indicated that if I made the upgrade, it would be placed on backorder and arrive from November to the end of December. I paid the extra money for the upgrade last year and have now in January 2021 received an email with a generic "At the time of purchase the item may have been showing in stock however when the warehouse team has gone to ship your item no stock was found. I can find out an ETA for when new stock will arrive or offer you recommendations on alternatives." ETA after ETA, it has now been half a year.

Even after explaining my situation to them at each point, the company's only approach was to respond with standard "sorry for the inconvenience; you can change or upgrade" emails. I understand that Covid has made it difficult for businesses but to wait almost six months for a product that may or may not be ever coming with abysmal customer service is honestly appalling.

I would not recommend shopping with DJ City if you'd like a clear and smooth customer service experience (or if you expect to receive any product quickly).

Unorganised, pathetically slow to despatch goods, after sales service is non existent, thats my experience. It appears they are understaffed to deal with online orders constantly. Nothing but excuses. In store staff appear pleasant, if you get them to help you, yet aloof, normally chatting to each other rather than doing their job.

Sad to say this will be the last time I buy from DJ City, been let down too many times. Now after reading the reviews on multiple websites, it's clear they don't care. I've got two orders in the system, been on "paid processing" for more than 2 weeks. After enquiring about the ETA for one of my orders, they just send a generic response that "it will be sent shortly". Dunno what that means

They used to be good, ever since corona they've been using all kinds of excuses why orders are delayed.

They have the foundations of an amazing business model and website, whoever is running the show could really turn this place around.

I have been aware of this company for years and have known people who have done business with them in that time.

I believed that this longevity was enough to trust that I could make an online purchase and be able to contact them quite readily.

This is not the case and would indicate that for some reason, any previously held reputation is now being torched for the chance to pull off various scams including the old bait and switch!

It is all very confusing. I will be cancelling my order via the dispute transaction process with my bank and will make a formal complaint to Consumer Affairs Victoria.

I would advise others to do the same. It would appear that DJ City should be wound up post haste.

I wish I’d read these reviews before placing an online order Dec 14th. Paid with Paypal, but no order confirmation received. I have sent numerous emails and left phone messages with no reply.
The phone is never answered and now I’m not able to access my online account. I have lodged a dispute with Paypal for a refund and would urge anyone else to not deal with this business.

1 star = 0 star and lower
1 star = 0 star and lower
Very careful when you are buying online from them. They have advertised some items that they don't have in stock. They keep your money and offer a product more expensive to gain more. Customer service equals ****. They are such an island with different kings. They don't understand the basics of the supply chain, customer care and satisfaction. Delay and misleading in responses are obvious. If you are interested in wasting your time and feeling bad, there are the best options in life!

-5 stars, you have been warned, dont believe me read the real reviews not the fake 5 star reviews.. Like many i have learnt my lesson DJcity will never see another of my hard earned dollars, this company would make a great A Current Affair story

I have previously purchased from DJ City and have been a return customer on several occasions. I placed an online order on 30th November and I am still waiting for an update on my PAID order (two thump speakers with stands) . I originally asked if I could have insurance thru Australia post which they do not provide. So I then asked if I could either pick up from the Brisbane store or change my order for what they had in stock in brisbane to allow this. 20 calls later to both melbourne and Brisbane and still no update. Also their online messenger service is not monitored regularly and is very frustrating. I will not be recommending this company again and would have gone elsewhere is possible.