DJ CITY Reviews 

My horror story in dealing with DJ City's Online Store.

Back on the 26th August 2020 I placed an online order with DJ City only to find out that the pair pf powered speakers I ordered was no longer in stock. So I opted to pay them extra for what was believed to be a 'better' pair of Vonyx 15" speakers at a more expensive price. However when it came to the dispatch of the new set of speakers they were struggling to find any stock but managed to find a pair that I was to learn had been sent back to them under warranty. So they were faulty to begin with and they knew it but still sent them to me.

I was told that they could supply me the Vonyx speakers as an 'opened box' set and that they would be thoroughly tested and checked before being dispatched. They told me they could offer them to me a discounted price but would be like new.

As it turned out the Vonyx speakers arrived and it was very apparent they had not been packed properly much less tested or checked. The front mesh of one of the speakers had been caved in, there was a nut and bolt missing from the stands and the wheels had some type of gunk stuck to them.

The microphone that was meant to be supplied was also broken and completely unusable. So after many phone calls trying to get through to them, is all they offered me was to replace the damaged microphone, which they did with a really cheap mic that sounded like crap.

The speakers themselves were not working properly and distorted really badly at low volumes so they were nowhere near good enough for me as a solo musician.

So I tried to contacted DJ City online about 2 weeks ago by phone, but after many attempts to call them I couldn't get through. So I decided to email my complaint to them instead requesting they go back under warranty.

After a week of waiting for DJ City to get in touch with me and having no answer I finally had enough and decided to list the speakers on Facebook Marketplace and take whatever I could get for them just to get them out of my house.

After I sold the faulty speaker set to another buyer who was prepared to try and repair them I placed a telephone order for another pair of AWE Revo15 DSP speakers for around $890 from DJ City's store in Mansfield, Queensland late last week.

But even through I had a direct phone number getting though to the Mansfield store to follow up on my order was also a real struggle. I had to call 66 times before getting to speak to someone. Those speakers are still on their way to me and I should have them in the next two days.

Today I finally got a reply from a same salesperson from the main DJ City online store I first placed my original order with in response to my email sent two weeks ago.

The sales person requested I send back the faulty speakers back to Melbourne with no offer to pay for the return postage costs. The salesperson recommended I buy the same set of AWE Revo15 DSP speakers I just ordered last week.

I was given a discount of $50 on the new set of speakers, but that's a far cry from how much I am now out of pocket. I lost about $150 on the other set of Vonyx speakers when I sold them on Facebook Marketplace.

So the DJ City online store has cost me a lot of time and money and have caused me extensive delays in being able to start playing professionally again. This is simply unacceptable.

DJ City needs more phone lines and staff to deal with the many enquiries and support issues, because right now "Customer Service" and 'Support simply does not exist in their main office and they're struggling in some of their other stores.

If I had other options available to purchase the same speakers on ZipPay I would certainly have gone elsewhere. So DJ City should be the last place anyone should ever buy from.

EDIT: The following statement is totally untrue.

"All products which are sent for online orders are brand new and un-opened. If these products arrive damaged or faulty (either from transit or from manufacturing issues) we are able to provide a replacement or offer an alternative."

Due to a shortage in stock I was supplied a product that was described to me as an 'OPEN BOX" that was returned because the customer apparently no longer wanted it.

I was given an assurance that the contents would be tested and checked. Given the poor condition of this product and how it was so poorly packed, and the fact it had technical issues, no testing or checks were ever carried out.

So try spinning up another one DJ-City. I'm still very upset by the fact you did this to me and forced me to get rid of it for what I could get second hand in the condition it was in and to buy a more expensive AVE set of powered speakers from you.

You know damn well who I am and still have not made any attempt to really compensate me over my losses.

I ordered a record player which has still not been sent. All phone calls have been unanswered. I've reported them to the ACCC.

Have ordered a electric guitar for my son for Christmas. I have tried ringing the 1300 number and the Brisbane store but they never answer. After reading these reviews I am worried that my son's Christmas will be ruined with no gift. Not feeling hopefull

Ordered on the 12th of November and had my order stuck on Paid Processing for over a week, I was told to wait until the end of the week and message the sales consultant if it still had not shipped, I did so and still have had no reply. Terrible support and no way of contacting them via phone (all lines busy, message bank full)

Absolute garbage company hardly anything in stock.there so called frenzy sale had 12 items of rubbish no one would want.

Ordered a Pioneer XDJXZ as their website was showing it as IN STOCK on 18th Sept.
Got the usual order confirmation but then heard nothing about dispatch. When I rechecked their website a few days later the product was out of stock.
Tried calling their various phone numbers but no one ever picked my call even after several attempts on different days.

I finally get a response from an email I sent saying stock is expected “next week”. That was over two weeks ago.

I’m stilling waiting, meanwhile they have taken my money and all I have is a vague idea that they might get stock sometime in the near future

Terrible experience with this company so far. I understand delays happen due to the virus but this company seems to have a serious lack of support.

Update:
Shortly after posting this review I actually received a call from DJ City who said they are expediting my case - and will be dispatching the order this week.

The item ended up arriving about a week after it was dispatched. No problems at all with the product on arrival.

Overall the purchase experience with DJCity was really frustrating and customer support really only kicked in at the point I posted the review.

Order placed 7 August. As best I recall the website indicated the items were in stock, but I didn't screenshot that. No response to the order other than standard acknowledgement email, I followed up by email 12 August. Partial delivery 18 August, part of order still not shipped. I followed up by email 8 September. No response. Delivery completed 21 September. Substantial delay, no communication other than standard shipping emails. Product arrived in good condition with no other problems. Even allowing for COVID-19, this is poor service in my opinion. I suspect that based on my experience, if there was a problem, resolution might be slow and difficult. In future I will avoid online purchases from this seller.

Completely disgraceful service!
As another reviewer mentioned, I wish I had read this feedback before ordering...!
I can't yet comment on the products as they haven't even arrived!
I understand that Melbourne stores are closed due to Covid, however the service and communication is completely non-existent! As of yesterday I have called DJ City somewhere in the vicinity of 50 to 70 times over the past two days!
On the two occasions I have spoken with someone, given the matter was urgent, I eventually had to try call them back as there was no follow-up from their support team.
On the one occasion a staff member did attempt to call back, although I unfortunately missed the call, however that was it - they never tried to call back again. I called back immediately on the same number that called me - another 10 to 20 times, but of course there was no answer!
Prior to purchasing I contacted DJ City to discuss delivery times with a staff member, just to ensure we would receive the items in time for our party (which was in 16 days).
It seemed to start well as I was advised via email that same day that the items had been dispatched, and even received a Auspost tracking number, however it turns out that the items weren't actually sent for another 5 days! This is unacceptable! The purchase was based on their assurance of a quick dispatch!
Don't get me wrong, the 2 staff members I finally spoke with were polite, but the follow-up was completely non-existent.
Where this company really let us down was, knowing that the items weren't going to arrive, I advised them I wanted to purchase a 2nd kit and arrange a courier, however this is where it stopped! There was no help from them at all.
With time running out to the start of the party, nobody would answer any of the phone calls, nobody called back to help, nobody followed up on the one call they did make! Absolutely nothing, no help!
And as a result, we had no equipment and the surprise party didn't go ahead! A family event was ruined due to the complete lack of professionalism from this company.
As I mentioned at the beginning, I can't yet comment on the products as they haven't even arrived, however I would certainly not recommend this company, based not only on my experience, but as I unfortunately realised too late, the experience of many others.

Purchased a Rode NT USB microphone, was notified it will take 2 weeks to arrive, after 2 weeks they said it will be delayed until mid-September, I said I wasn't willing to wait so I wanted a refund. haven't heard from them since. tried to call many times but no response. Sent 2 emails with no luck in replies. i should have checked the reviews beforehand. I am not one to usually write negative reviews but this one i couldn't leave alone

I didn't read these reviews till after I ordered my Arturia Keylab mk2 and was worried something would happen. Well I received the keyboard on time with no delays despite corona and I thought that was going to be the end of the story.

However I found there were issues with my keyboard and immediately emailed support explaining my problem. They got back to me like 2 days later and we then we sent emails back and forth over the next few days while I was trying to solve what was wrong with my keyboard. When I requested a refund he sent me the label to cover the shipping and I was prepared to send it back.

In the end I solved the problem, it was a firmware issue with the keyboard and it wasn't fully compatible with my computer. Artuira are apparently working on a fix but in the meantime I got an audio interface and midi cables to play the keyboard on my computer with no issue.

I've let support know I won't be needing a refund anymore and thanked them for the emails and communication. My experience with DJcity was a very positive one and in stark contrast to others here saying to avoid online ordering and that they have no communication. I will be posting this review elsewhere as well because good behaviour like this needs to be rewarded.

Thank you Kyle M for your support service and the people at the Dandenong store who shipped the keyboard.

DONT DO IT. I spent 90 and got absolutely NOTHING!!!! No response, no customer service, no phone calls returned but they TOOK my money. Couldn't download desktop app to my laptop so $90 just went into someone's pocket and I could have waited and just got BPM supreme. Just make sure you have a domain and business email
This ISH sucks!!!!!!!

don't try their online service.
they may offer nice service in the stores, but online shopping experience is just awful. no communication, no service, very very slow response. i thought that sort of business never exist in Australia.

Great friendly staff at the Mansfield store. Have bought plenty of stuff from them over the years. The in house AVE brand is good for the low price, and they generally have good variety of stock in store. Only thing that would be better is I wish they would accept business purchase orders instead of cash payments only, but otherwise can't complain.

I have been doing business with these guys for years. Always been excellent. Nothing has ever been a issue. Highly recommend them. Sound House Tasmania Pty Ltd

They have always been prompt with supplying equipment. The quality is good and customer service is great. I thought recommend them.

Ordered a a reloop DJ package took 3 weeks and constant hassling before they delivered it, when it arrived one stylus was broken and both time code records were warped. Could not get through on the phone. emailed at least 10 times to return faulty items. Wasn't until I went to the department of fair trading and opened a PayPal complaint that they finally got back to me.

Trust me and don't buy online, they don't send at any reasonable time and don't answer phones.

16 June - ordered a mixer, got an e-mail (we've got your money, hold tight; card balance decreased)

... silence..

23 June - started to worry. Tried to phone them, noone picked a phone. E-mailed: silence.

24 June - used the chat on their website, mentioned a Fair Trade complain, received a reply that they did't have the item in stock now and suggested to send a refund. Agreed.

silence

3 July - emailed them; wrote to the chat - no reply. Phones were not answering too

6 July - received an e-mail that my item was dispatched.

Seriously? I already bought the damn mixer from another company (which was dispatched next day and delivered in a week) once I agreed on the refund! Why on Earth do I need the 2nd one?!? OMG.

Stay away from these people if you want to remain sane!

Same experience as many others. Phone calls are ignored and one month passed without any product being delivered. Do not shop at DJ City.

I don't think there's much point in repeating reviews on here but my experience is the same. Ordered a product which was in stock (amplifier - #617640) over 2 weeks ago promising 2 day shipping. 2 weeks later still not shipped although they billed my card instantly. Phones unanswered, live chat unanswered. I will not shop here again - if you value your sanity or want the product you ordered, I advise that you do not either.