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Eco Installer and Service Ltd Reviews 

84
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

A lovely local company who know their business. Friendly, patient and nothing is too much trouble. A slight delay to my start date but they were exceptionally busy, and after a nudge moved very quic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Right from the start, and through the whole process, the whole team were very friendly and helpful. The technical side of things was explained clearly, and open to any questions. Changes to the prog... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great experience from start to finish. Helpful, knowledgeable, not pushy just gave me all the option and listened to what I wanted. Fitting was quick and tidy and a clear handover of instructions was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Thanks to Eco Installer and Service Ltd Eco Installer gave excellent service and after care throughout the whole of our new self build project. The staff were friendly and knowledgeable giving exper... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

At Eco Installer, we help homes and businesses across Cambridgeshire and East Anglia reduce their carbon footprint and energy bills with high-quality renewable energy, plumbing, and heating solutions. We are proud of the reputation we have gained within our local community and beyond since we first opened our doors many moons ago. Based in the beautiful village of Witchford, near Ely, our expert team designs, installs, and maintains energy-efficient heating systems - and so much more - all of which are tailored to suit both traditional and modern properties. If you are considering switching to sustainable heating (such as an air or ground source heat pump), upgrading your plumbing, or exploring solar energy, we are here to help. In fact, it would be a huge privilege to work alongside you. With years of experience in our field, Eco Installer provides cost-effective energy solutions that work for you and your family.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

84 reviews

5 sterren
4 sterren
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4,8

Alle reviews

(84)

23 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A lovely local company

A lovely local company who know their business. Friendly, patient and nothing is too much trouble. A slight delay to my start date but they were exceptionally busy, and after a nudge moved very quickly.
I had a Vision Compact 2.3 air conditioning unit installed by James in my garden office which was getting uncomfortably hot in the summer as it was in direct sun for much of the day. James did a brilliant job. Not a speck of dust to be seen after he had left and all the rubbish taken away. A very neat job. Highly recommended.

19 oktober 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for your lovely review! We really appreciate your kind words and are delighted to hear how pleased you are with your new air conditioning unit.

Thank you again for choosing Eco Installer and for recommending us. It means a great deal to our team!

Beoordeeld met 5 van de 5 sterren

A small solar installation

Right from the start, and through the whole process, the whole team were very friendly and helpful. The technical side of things was explained clearly, and open to any questions.
Changes to the programme imposed by outside sources presented some challenges for the installation, but the company was very obliging. and done everything they could to recover.
Despite this being one, if not the smallest solar install. the company treated it as well as any other.

1 oktober 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for your kind words. It was a real pleasure working with you, and we’re so pleased you felt looked after throughout the process.

Thank you again for choosing us — it genuinely means a lot to the whole team.

Beoordeeld met 5 van de 5 sterren

Great experience from start to finish!

Great experience from start to finish. Helpful, knowledgeable, not pushy just gave me all the option and listened to what I wanted. Fitting was quick and tidy and a clear handover of instructions was given. All members of staff; office to fitters were friendly - great customer service, would highly recommend.

18 augustus 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

We’re really pleased that you felt well informed and listened to throughout, with no pressure, and that the installation was completed quickly and tidily. We’ll also be sure to share your kind comments with the whole team — they’ll be delighted to hear them.
Thank you again for choosing Eco Installer and for recommending us.

Beoordeeld met 5 van de 5 sterren

Very responsive and the installation…

Very responsive and the installation engineers managed to do no damage to the exposed floorboards when moving a radiator. Great service.

11 augustus 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for the review! We’re really pleased to hear you found us responsive and that our engineers took such great care when moving the radiator, especially with your exposed floorboards. We really appreciate you taking the time to share your experience and are pleased you were happy with the service.

Beoordeeld met 5 van de 5 sterren

Thanks to Eco Installer and Service Ltd

Thanks to Eco Installer and Service Ltd
Eco Installer gave excellent service and after care throughout the whole of our new self build project. The staff were friendly and knowledgeable giving expert advice and help in every aspect of the installation of our air source heat pump, underfloor heating, bathrooms and kitchen. I would not hesitate to recommend their services.

20 juli 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for your wonderful review. It was a real pleasure to be part of your self-build project, and we're delighted to hear that you were happy with both our installation and aftercare.

Thank you for placing your trust in Eco Installer to deliver your air source heat pump, underfloor heating, bathrooms, and kitchen. Your kind words about our team mean a great deal, and we'll be sure to share your feedback with everyone involved.

We really appreciate your recommendation and wish you many happy years enjoying your new home. If we can ever help with anything in the future, please don't hesitate to get in touch.

Beoordeeld met 5 van de 5 sterren

To the team at Eco Installer

To the team at Eco Installer, great service. Barry, the electrical engineer, was superb in diagnosing the problem and sorting it all out. Great work, and he took it in his stride, which I know was not easy, got all the solar up and running, Barry could work for NASA, wiring up satellites, so you have the very best working for you!

12 mei 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for the amazing feedback! We’re delighted to hear everything is up and running smoothly. Barry will be thrilled with the NASA comparison — we’ll be sure to pass your kind words on to him. We really appreciate your support and thank you for choosing Eco Installer!

Beoordeeld met 5 van de 5 sterren

Great service

Great communications(Annette), friendly, and very helpful also with advice for Air Source Heat Pumps. Also offered incentives if I could find other local customers on the same day. Very impressed.

10 februari 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

We’re really pleased to hear you had a positive experience with Annette — we’ll be sure to pass on your lovely feedback to her. Thanks again for taking the time to share your experience, it means a lot to us!

Beoordeeld met 5 van de 5 sterren

First time fix

Right part, right engineer, first time fix. Perfect service - what more could you want. Thanks again for a great job with the repair to our heating system. Fair price too.

10 maart 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for your kind words! We’re really pleased to hear everything was sorted quickly with the right parts and the right engineer first time—that’s exactly the service we aim to deliver every day. It’s great to know you were happy with both the repair and the pricing too. We’ll be sure to pass your feedback on to the engineer involved.

Beoordeeld met 5 van de 5 sterren

Outstanding Service

I have Known the CEO Eco Installer, Shane Freeland for a very long time and have used his company on two locations; one was a total refit of a central heating system and the other to install a very complicated underfloor Air Source Heat Pump heating system. On both occasions I worked closely with his team of engineers who were very willing to spend time to give advice and guidance of how the system works and how to adjust the system to suit personal needs.
We did have an issue with central heating pumps continually running. It transpired that the control mainboard was at fault. This was dealt with by the engineer turning up the next day and the new board was fitted the very next day – service at its best.
The quality of workmanship from design through to commissioning on both installations, is of a very high standard and I would certainly recommend this company to anyone wishing to update or to a new installation of their heating system.

5 februari 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you for your kind words and continued trust in us across both projects.
We’re really pleased to hear our team supported you well and that you’re happy with the installations. Your recommendation means a lot to us — thank you again!

Beoordeeld met 5 van de 5 sterren

Highly recommended

Very efficient booking process and the engineer rang about 20 mins before he arrived which was helpful. He was friendly and explained everything and was able to carry out the remedial work at the same time as the service which prevented a further visit. Would definitely recommend.

10 maart 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you for your kind review. We’re really pleased to hear the booking process went smoothly and that Mikey, our engineer was able to complete the remedial work during the same visit. It’s great to know the call ahead and explanation were helpful. We really appreciate your recommendation.

Beoordeeld met 5 van de 5 sterren

First service on an 8.5 year old heat…

First service on an 8.5 year old heat pump system put in by another installer. On time, clean, efficient service. No problems found, well documented.

23 februari 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you very much for your review. We’re pleased to hear you were happy with the service and documentation. It’s always our aim to provide a thorough, clean and efficient service visit. We look forward to supporting you with the system in the future.

Beoordeeld met 5 van de 5 sterren

Very Fabulous Service all round. pleased with the services from…

Very pleased with the services from start to finish
Workmanship experience was excellent tidied and cleaned as they went and curtious always
Now enjoying my new windows and door 👌

4 februari 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

While we truly appreciate such positive feedback, we believe this review may have been intended for another company, as we do not install windows or doors. Thank you!

Beoordeeld met 5 van de 5 sterren

Very efficient servicing a heat pump in…

Very efficient servicing a heat pump in a rental. No problems liaising with the tenants, who had no complaints.

13 oktober 2025
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you for your review. We’re pleased to hear the service was carried out efficiently and that everything went smoothly when liaising with the tenants. We really appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

Service

Professional office staff with regard to making appointment and then very good engineers undertaking the service. There was an identified issue following a service by another company; parts ordered and follow up visit promptly arranged. Work carried out again on a very professional basis and engineer even followed up with additional advice. Couldn't fault it.

1 september 2025
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you very much for your kind review. We’re really pleased to hear that both our office team and engineers provided a professional and efficient service, and that the issue was resolved promptly. Your feedback is greatly appreciated, and we’re always happy to help if you need anything in the future.

Beoordeeld met 5 van de 5 sterren

Engineer arrived promptly to service…

Engineer arrived promptly to service our ASHP. He was friendly and seemed competent. Was happy to change my water filter cartridge when asked.

5 februari 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you for taking the time to leave us a review. We’re really pleased to hear the engineer arrived promptly and that you found him friendly and knowledgeable. Thanks again for your feedback — it’s much appreciated.

Beoordeeld met 5 van de 5 sterren

Solar diverter issue

We have had problems with our solar diverted for several months. The house was a new build but the developer did not reply to our requests to get the issue fixed. We contacted Eco Installer and an engineer visited the same day and soon fixed the problem. Excellent service and explained what the problem was. Highly recommended and I would certainly use them again.

27 januari 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for taking the time to leave this review. We’re really pleased we could get the issue with your solar diverter resolved quickly, especially after the frustration of not getting a response elsewhere. It’s great to hear our engineer was able to explain the problem clearly and get everything working as it should.

Thanks again for the recommendation — it really means a lot to the team. Please don’t hesitate to get in touch if we can help in the future.

Beoordeeld met 5 van de 5 sterren

Eco Installer - Two Years After Installation

What a fantastic team they are at Eco Installer. They gave me great advice while specifying my Solar installation. Listened to my crazy thoughts and did a first class job on the actual install, giving me exactly what I asked for. The work was all done to the highest standards and sailed through an independent industry body inspection without a problem.
It has now been almost two years since Eco Installer completed our Solar PV/Battery installation and I am pleased to say that it continued to function better than we could have ever imagined.
Our house (5 bed detached) is new and well insulated with a heat pump so we only use electricity for all our energy needs. Our total energy bill for the first year was around £450 and will be similar for the second year. The panels generate more electricity than we use each year and the main reason we have to pay anything for the low level of supply we need is the daily standing charge and the significant delta between the rate the electricity company charge us for supply and what they pay us for selling electricity to them.
I am very happy to give Eco Installer a 5 Star rating.

1 januari 2026
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you very much for your detailed review and 5-star rating. We’re delighted to hear that you were happy with the advice, installation, and ongoing performance of your Solar PV and battery system.

It’s great to know the system continues to exceed expectations nearly two years on and is delivering such excellent results alongside your heat pump. Feedback like this means a lot to the whole team.

Thank you again for choosing Eco Installer – we’re always here if you need any future support.

Beoordeeld met 5 van de 5 sterren

Fantastic installation team

Fantastic installation team, very knowledgeable and technically excellent. Supported by great company leadership.
Highly recommended company.

4 december 2025
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for your fantastic review. We’re delighted to hear that you found our installation team knowledgeable and technically excellent, and that you felt well supported throughout your experience.

Your recommendation means a great deal to us. If you need anything in the future, we’re always here to help. Thank you again for choosing Eco Installer.

Beoordeeld met 5 van de 5 sterren

Attention to detail

I received a detailed breakdown of the work to be carried out and the cost during my initial enquiry. The engineer was polite, punctual, considerate and took the time to show me how to top up the system if the pressure falls. Top marks to the entire team, I have already recommended you to my neighbour

7 november 2025
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you very much for your kind review. We’re really pleased to hear you found the information clear and the service professional and considerate. Taking the time to explain how the system works is something we feel is really important.

Thank you as well for recommending us to your neighbour – that means a great deal to the whole team. We really appreciate your support.

Beoordeeld met 5 van de 5 sterren

Great customer experience

Repeat customer here - once for an air-source heat pump and more recently for a battery storage system. The team were willing to go the extra mile and form a new relationship with the company I wanted to supply the battery, and went through the training required to become an accredited installer. I also talked extensively with them about installing solar PV too - I found them to be honest and pragmatic, and will be back for a solar installation hopefully in the near future.

1 augustus 2025
Review zonder uitnodiging
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Antwoord van Eco Installer and Service Ltd

Thank you so much for taking the time to share this generous review. It’s been a pleasure working with you on both your air-source heat pump and your new battery storage system. We’re especially grateful for your trust as we built a new partnership with your chosen battery supplier and completed the accreditation process — we’re always happy to go the extra mile to deliver the right solution.

Thanks again for being a repeat customer and for your continued confidence in our team.

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