Eco Installer and Service Ltd Reviews 

We recently had a Solar PV System installed by Eco Installer. As someone that didn't know much about the products available but wanting to start our journey on a more Eco Friendly household Eco Installer were definitely the company to help us. From our initial enquiry and discussions with Becki and Barry right through to the completion of the project I cannot thank the team enough. Ashleigh was brilliant at keeping us updated throughout every step of the project and we would definitely recommend this company to anyone.

Mr & Mrs Day (Ely)

Needed work doing to get heat pump cooling system working properly after company I'd paid to install it weng busy before finishing the job. The team were on time for every appointment and clear at every stage what was happening and what it would cost. I would definitely use them again

Air-conditioning service carried out. Respectful to our home, nice chap.

Brilliant. Chris came and sorted out my ASHP which other companies have failed to do. Carried out an excellent and thorough service and this company’s contact details very firmly in address book. Can’t fault them in any way. Kristin

Excellent company, Engineer serviced our heat pump and went through all the settings to ensure it was running efficiently. Very knowledgeable and helpful. Would definitely recommend.

Always very helpful and good correspondence

Eco Installer were to fix what turned out to be a very complex game of whackamole to fix my UF heating. Their team were professional, knowledgable and helpful, however they have yet to fix the problem. I am now facing a third attempt to fix, which I will use an alternative plumber for this work. I did offer Ecoinstaller the opportunity to do this work but because I had held back payment until satisfactory, they were unwilling to engage further.
I went to great lengths to work with them and the UF heating provider to ensure everyone understood the issues before they undertook the work, yet I still have no working heating system. Their attitude to this issue absolutely stinks. They are also around double the cost of my local plumber. I would avoid them.

We chose Ecoinstaller to install our Air Source Heat Pump in December 2023. We chose them because they were able to give us a solution for a non-standard installation that Octopus was unable to provide. They were professional and worked with us to provide a very efficient system with which we are very happy. They also provide a thorough annual service. The staff in the office are helpful and courteous.

When the ASHP was installed the company worked very efficiently and this followed good assessment of the heating system.
This was in November 2018 but we moved out on November 2023 and we miss the efficient system.

We are now three years down the line and all is working fine. We use the company for our ASHP annual service and Chris, their servcing manager, is happy to give advice and answer questions whilst here - also we can contact him by phone with any queries for free.

Very professional company.

I've used Eco Installer to service and repair two different ASHP systems. They are competent, their staff are knowledgeable, and the service on all occasions was excellent. I would recommend them.

Eco Installers always does a great job.

Our situation was probably a bit more complicated than some in that we didn’t have space to put the outdoor heat pump unit directly outside our house, and our indoor space needed rearranging too. We also wanted to have some cooling ability from the system, to ease summer heatwaves. Eco Installer worked with us tirelessly to find a solution and took a great deal of time and care to look into our suggestions and put forward ideas of their own. The team who came to do the installation were quick, friendly and efficient – very easy to have around – and we were kept informed throughout about dates and timing. The whole thing was completed quite quickly. I wouldn’t hesitate to recommend Eco Installer to anyone looking to have a heat pump installed.

Unreliable

The engineer was on time, very efficient, clean and tidy.

Eco Installer put in a new air heat pump system for us. We also had our radiators replaced to be compatible with the new system. Eco Installer provided a professional service and kept the inevitable disruption to a minimum. The new system has worked well, keeping us warm all winter.

Very engaged, competent and professional.
We had an aging combi boiler system replaced with an air-sourced heat pump, radiator upgrades, and HeatGeek mini-store. The team from Eco Installer were great from the earliest conversations with various options and products explored, site visits, arrangement of EPC, MCAS and BUS grant, and a thorough installation and commissioning process.

Very friendly helpful staff, and a pleasure to do business with. We are enjoying our new solar and battery system.