Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excel... Toon meer
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Lees wat reviewers zeggen
As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality ser... Toon meer
I would recommend to anyone to buy from Elite Koi. Super friendly the quality of the koi is outstanding, we were due our koi to be delivered but due to a leak in our pond and it taking a little long... Toon meer
Service as always is excellent, easy to speak with and any questions are answered, also a vast array of stock, not just Japanese Koi, anything you would need, the fish are a big added bonus!!
4,6
Uitstekend
629 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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fantastic friendly service,
fantastic friendly service,
knowledgeable,and very helpful nothing is to much trouble, highly recommended
26 maart 2026
Very knowledgeable and friendly staff.
Very knowledgeable and friendly staff.
Excellent service and quality of the koi.
16 maart 2026
Unpleasant experience
I am not one to write reviews ...but on this occasion I feel I have to..my husband and I have been to elite koi on numerous occasions and been to events good customers we popped ellite koi on this day too pick up an item..once inside there where customers in shop chatting .to the owner and staff .we chatted as we usally did ...the owmer had got a new shipment of koi we got opportunity see the new koi .. once we in the main shop my husband explained another dealer had the same or similar fish ..he was asked to not discuss in his shop..the owner then proceeded to speak poorly about the other koi dealer and there premises I found this extremely unproffessional and given the fact we were not allowed to talk about another dealer but the owner is speaking badky about the dealer not good ..my husband apologised at talking about another dealer...the conversations carried on..it soon was clear to see that the owner was steering conversation towards a negative way ...anything that was disgushed was meet with negativity and he was clearly goading and provoking a reaction..with my husband .to at one point he said to my husband I am done with you and stormed of...then came back and carried on provoking ...at no point did he say OK let's agree to disagree ...my husband was calm and not in anyway disrespectful.. he proceeded to walk away as he had had enough of the way he had been treated .amd went towards the door and left ..I followed my husband at this point the owner as I was walking out the door put his hand on my back ...this not appropriate it felt very patronising and inappropriate under the circumstances... I got into the car and we drove of...once we had drive of and then parked up I broke down in tears ..I was so upset and hurt by the events that happened...I felt on that day neither i or my husband had done anything wrong...this has been a completely distressing experience it was unexpected and certainly shouldn't have happened...
6 maart 2026
Review zonder uitnodiging
Antwoord van Elite Koi
Hi Tony,
Thank you for your review. We take all feedback seriously and always aim to resolve any concerns raised by customers in a fair and transparent manner.
At present, we have been unable to identify any corresponding record of this experience within our systems based on the information provided. As such, we would welcome the opportunity to better understand the situation and investigate this further.
We would encourage you to contact us directly with additional details so that we can review your concerns properly and work towards a resolution where appropriate.
In the meantime, we have also asked Trustpilot to review this feedback to ensure it complies with their guidelines regarding accuracy and genuine customer experience.
Kind regards,
Elite Koi
Stay well clear
Having used elite koi for quite a few months now ..while we was in there on Saturday 7th March 2026.. myself, Chris the owner and a couple of other customers was having a chat , about koi and other subjects, in the topic of koi I happened to mention another koi dealer who had some of the same breed of koi Chris had just had delivered from Japan, well for some reason he took offence and went off on one having a go about mentioning another company in his shop ... so as I had only gone in there to make a purchase, and not for a argument. I let that go and just said I only mention them as part of the conversation we as having.. but that didn't make any difference..as he now seemed to be gunning for me . Which was even noticed by other customers at that time ...so from that min on everything we talked about..he disagreed with my opinion on everything ...he did not even have the professionalism or the mentality
to turn around at any point to say we will agree to disagree,he was just goading and pushing for a argument so it was time to turn away and leave the premises.. so having spent money with this business and even praised them before on occasions, it's a shame to have to write a bad review...but on a professional note I will not recommend a company where there is such a lack of professionalism or where a owner likes to try and make people feel very uncomfortable, and even bring a female customer to tears , with his totally discussing behaviour using passive aggressive techniques to try and push other people's buttons..a very lucky man because a few weeks before, I would not of been so carm myself and the out come would of been totally different ..
7 maart 2026
Review zonder uitnodiging
Antwoord van Elite Koi
Hi Tony,
Thank you for your review. We take all feedback seriously and always aim to resolve any concerns raised by customers in a fair and transparent manner.
At present, we have been unable to identify any corresponding record of this experience within our systems based on the information provided. As such, we would welcome the opportunity to better understand the situation and investigate this further.
We would encourage you to contact us directly with additional details so that we can review your concerns properly and work towards a resolution where appropriate.
In the meantime, we have also asked Trustpilot to review this feedback to ensure it complies with their guidelines regarding accuracy and genuine customer experience.
Kind regards,
Elite Koi
Pan net and handle
Ordered a pan net and handle although may have gone a bit overboard on the size of the net!!! Order was dealt with quickly and dispatched in good time. Only negative was the delivery company left the package in an alley at the side of the house luckily my wife found it before any one else! Although this is no reflection on Elite Koi it is out of their hands once it is dispatched. Thank you again.
2 maart 2026
Antwoord van Elite Koi
Hi Andrew,
Thank you for the great review and for recognising that sometimes the delivery side of things is a little beyond our control – we really appreciate that 👍
You’re certainly not the first person to have a courier choose a “creative” safe place, and I’m sure you won’t be the last! We’re just glad your wife spotted it before anyone else did.
If anyone ever has any concerns about an order or delivery, please don’t hesitate to reach out to us first and we’ll always do our best to help.
Also, don’t worry about going a bit overboard with the net size – it happens to the best of us! The pan net you purchased comes with an interchangeable handle, and there is also a 60 cm net head available that fits the same handle if you ever fancy swapping to something a little more manageable.
Thanks again for your support Andrew – we really appreciate it.
Best wishes,
The Elite Koi Team 🎏
They are the experts…
30 januari 2026
Antwoord van Elite Koi
Hi Mr Smith,
Short and to the point — we like it! 😄
Thank you for the kind words and for taking the time to leave us a review. We’re always happy to help and really appreciate your support.
If you ever need any advice, koi, or pond equipment in the future, you know where we are.
All the best,
The Elite Koi Team 🎏
Excellent customer service i would definitely order again Thank you Elite Koi.
Excellent customer service i would
2 februari 2026
Antwoord van Elite Koi
Hi Kevin,
Thank you for the lovely review! We’re really pleased to hear you were happy with the customer service — that’s exactly what we aim for.
It means a lot to know you’d order from us again, and we look forward to helping you with anything you need in the future, whether that’s koi, pond equipment, or just a bit of friendly advice.
Thanks again for your support.
Best wishes,
The Elite Koi Team 🎏
Antwoord van Elite Koi
Hi Derek,
Thank you for taking the time to leave us a review — we really appreciate it 😊
We’re glad to hear your parcels are arriving quickly and well packed. We always try to make sure everything is securely packaged so it reaches you in perfect condition.
Thanks again for your continued support, Derek. If you ever need anything, we’re always here to help.
Best wishes,
The Elite Koi Team 🎏
Quick reliable and friendly at…
Quick reliable and friendly at Elite,great advice on what product you should use.I have a been a customer for over 6 years and had many a box of koi delivered in great condition.Its a big thanks to Chris, Tracey &Dek great team work
14 januari 2026
Antwoord van Elite Koi
Hi Eric,
Thank you for such a fantastic review and for your continued support over the last 6 years — that really means a lot to us 😊
We’re delighted to hear the Koi have always arrived in great condition and that the advice has been helpful along the way. Passing on the kind words to Chris, Tracey, and Dek will definitely make their day — it really is a team effort here at Elite Koi.
Customers like you are a big part of what makes the Elite Koi community so special.
Thanks again Eric, and we look forward to sending you many more boxes of happy, healthy Koi in the future! 🎏
Best wishes,
The Elite Koi Team
Service from Elite Koi Ltd.
Service from Elite Koi Ltd.
I was a customer for several months and spent approximately £7,000 during that time. While I was making frequent purchases, interactions with Chris and Tracy were positive. However, after completing the pond rebuild and shifting my focus to family birthdays and Christmas, I noticed a change in their demeanor. They began engaging in private conversations and making suggestive remarks to other customers, which conveyed a negative impression.
We had two fish in the Harvest grow out, but as certain conditions were not met—specifically, having a heated pond during January’s cold weather—we were not provided with the fish and requested a refund. My partner visited the shop to collect the refund on my behalf and encountered unprofessional behavior; there were multiple delays attributed to ‘human’ or ‘technical errors’, and the process became prolonged. During her visit, both owners approached her frequently while she browsed, which made the experience uncomfortable.
To complete the refund for the two transactions, my partner was taken to another room to access a socket for the card machine. As one transaction completed and the second was pending, Chris announced, in front of another customer, that two items had just become available, directing his comment toward my partner. He also questioned her about the store’s stock booklet, despite her not being an employee, which added further discomfort. Given these experiences and the nature of the interactions, I found the conduct of the owners to be concerning. Prospective customers may wish to be aware of these issues, particularly if disagreements arise or if purchases are made elsewhere. Thankfully we have found more friendly and suitable dealers that value their customers, please avoid or at least shop with caution
2 januari 2026
Review zonder uitnodiging
Antwoord van Elite Koi
Hi Dan,
Thank you for taking the time to leave a review. We’re sorry to read that you feel this way about your experience.
Based on the information provided, we’ve been unable to clearly identify the specific interaction or transaction being referred to. We always encourage customers to raise any concerns with us directly at the time so that we have the opportunity to investigate and resolve matters properly.
We take all feedback seriously, particularly where it relates to service or fish quality, and we maintain strict standards across all areas of the business.
If you are able to provide further details, we would genuinely welcome the opportunity to review this fully and work towards a resolution where appropriate.
Kind regards,
Elite Koi
Refund requested
I was miss sold a grow out event where the owner (Chris) said they would be kept in a dedicated heated pond and fed via an auto feeder, in videos he posted after the grow out started it was obvious that there was no heating element or feeder on the dedicated pond and the water quality looked poor…. On questioning this the owner said he had been let down by a builder, with the availability of drop in heaters and freestanding feeders this shouldn’t not be an issue to a competent dealer that knows about koi and ponds.. since looking around at other local dealers the fish at elite koi and ponds seem small and underfed compared to the same age and sized fish elsewhere yet the prices are higher,
I’ve written this review under the name reviewer as I have heard that he will message and threaten people that leave honest negative reviews….
20 december 2025
Review zonder uitnodiging
Antwoord van Elite Koi
Hello,
Thank you for taking the time to share your feedback. We always aim to provide a friendly and transparent experience for our customers and take any concerns raised seriously.
The grow-out events at Elite Koi are designed to give hobbyists the opportunity to develop their koi over a set period while we care for them on their behalf. As with any live animal husbandry environment, plans can occasionally change due to practical circumstances. During the recent grow-out period we were open with customers about the arrangements and kept participants updated throughout.
With regard to the refunds mentioned in some reviews, these were provided in good faith despite refunds not being covered under the event terms and conditions. Our intention was simply to resolve concerns quickly and fairly for the customers involved.
We remain committed to maintaining high standards of care for our koi and providing helpful support to hobbyists at all levels of the koi keeping community. If anyone has questions or would like to discuss their experience further, we are always happy to speak directly and work towards a positive resolution.
Kind regards
Chris
Elite Koi
I took part in a couple of grow out…
I took part in a couple of grow out events which in my opinion were not as advertised. The events were advertised as being in heated ponds and the fish being fed multiple times a day to give the purchased koi the greatest chance to grow and thrive. I found out that the ponds were not heated and did not have auto feeders installed on them. I believe that Elite will blame circumstances outwith their control but let's be honest, it wouldn't have taken much skill to install both a heater and an autofeeder to these ponds! Since moving away from Elite I have found numerous other dealers close by who have provided expert knowledge and koi in excellent condition at much better pricing. My recommendation is to shop around, there is better dealers around.
3 januari 2026
Antwoord van Elite Koi
Hello,
Thank you for taking the time to share your feedback. We always aim to provide a friendly and transparent experience for our customers and take any concerns raised seriously.
The grow-out events at Elite Koi are designed to give hobbyists the opportunity to develop their koi over a set period while we care for them on their behalf. As with any live animal husbandry environment, plans can occasionally change due to practical circumstances. During the recent grow-out period we were open with customers about the arrangements and kept participants updated throughout.
With regard to the refunds mentioned in some reviews, these were provided in good faith despite refunds not being covered under the event terms and conditions. Our intention was simply to resolve concerns quickly and fairly for the customers involved.
We remain committed to maintaining high standards of care for our koi and providing helpful support to hobbyists at all levels of the koi keeping community. If anyone has questions or would like to discuss their experience further, we are always happy to speak directly and work towards a positive resolution.
Kind regards
Chris
Elite Koi
Always top service from Elite koi
11 december 2025
Antwoord van Elite Koi
Hi Scot,
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience.
For clarity, the matter you’ve referenced was fully addressed at the time and resolved directly with you prior to this review being posted, including a full refund issued in good faith.
Our grow-out events are carefully managed and, like all live animal environments, can occasionally be subject to changes outside of our control. That said, we always aim to act fairly and transparently when concerns are raised, as we did in this case.
We appreciate all feedback, but it’s important that reviews reflect the full and final outcome of a situation so that other customers can form an accurate view.
If you would like to discuss anything further, we remain open to doing so.
Kind regards,
Elite Koi
Quality stock prompt delivery
23 december 2025
Avoid the grow out they do
Avoid the grow out they do ! fish don't get the treatment your sold ! Fish do arrive with parasites tho , management is happy while taking your money soon as stop spending they block you on social media much better koi retailers out there
1 november 2025
Review zonder uitnodiging
Antwoord van Elite Koi
Hi Walter,
Thank you for your feedback.
We take all concerns regarding fish health and customer experience very seriously. All Koi supplied by Elite Koi are health-checked and monitored, and we are always available to support customers should any issues arise after collection or delivery.
Following your review, we requested further information in order to investigate your concerns fully, including order details and any supporting evidence, so that we can properly assess and resolve the matter.
We are committed to transparency and fairness, and we would welcome the opportunity to review this with you directly. Please contact us in writing so we can work towards a resolution.
Elite Koi ltd
Kind regards,
Elite Koi
They have every thing you need to look…
They have every thing you need to look after koi carp, food fish and pipe work
23 december 2025
Service always spot on👍
9 december 2025
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