Ellrae Reviews 

Ordered and paid for 3 packs for a gift on 01/06 it's now 26/07 and I'm still waiting for the order. No reply from Customer service.

Dreadful product, extremely poor quality, boasts of it being durable but broke within 5 minutes of being opened. Would not buy again. Overpriced cheap item. Definitely would not give to a child. Refund requested and will be filing a card dispute if not provided.

Item arrived terrible quality tried to return it and tooks ages to get back to me with how to return it. Paid £25 tracked delivery to return it and they have still not refunded me for my purchase and ignoring all emails

Scam- I was ripped off too!!
Like others I placed an order that took nearly 7 weeks to arrive. I was shocked that the items were very poor quality and looked nothing like the pictures. It was like some sort of fancy dress costume!! After many emails they finally said they would give me 35% back which is just disgusting that they can get away with this! They just keep saying it’s their refund policy that you have to pay the international return costs even though they know they are not sending out the clothes that they are advertising. It’s a complete scam! I’m not expecting any refund. Do not buy anything from them!

This is a terrible rip off company. They advertise as being London based, with a London address, but in fact the company is based in China. The dress I ordered arrived late, and when it did arrive, it looked nothing like the dress advertised. The fabric was cheap and nasty and it was poorly made. I requested a refund, and was advised that they could swap the dress for something else, I said I wanted a refund, which they do offer on their website, but was told they would only refund 30%, and I would have to post back to China, which was going to cost me nearly £30. I went back to them and they then said they would refund me 50%, obviously I still was not happy, but as the cost of postage was so much, I agreed. They said they would refund me in 5 to 10 days, but no refund came. I contacted Paypal to make a complaint, and oddly they have rejected my complaint, I have appealed and they are still finding in favour of Ellrae, which I find bizarre. So it looks as though I won't be getting any of my money back. I will keep on trying, but having read some of the other reviews here - I don't feel confident.

Ordered feb 5th..10 days.. no tracking.. scam.. now how do I bet my money back

Such a bad company. Ordered a couple of dresses nearly a year ago and still trying to get my refund!! Dresses were so cheep and nothing like the pictures

Awful dress quality, Awful customer service. I couldn't get a full refund, had to pay a very expensive shipping to China and the parcel was never collected by their staff and returned back to me in the UK and still no refund.

Poor quality clothing, extortionate return to China, still no refund since May 2025!

Scam scam scam
This company have the audacity to email me about their great live event and not to miss out.
I was sent the wrong dress in the summer I wanted a refund and after so much going back and forth I agreed to 50% STILL WAITING!!!!!!!! I have reviewed this company before when trying to get my refund please do not waste your money they are not in London they are in China

Still waiting on a refund from July, quality of the dress was horrendous and they do not reply to your emails

Absolute trash! KEEP AWAY AND NEVER BUY from this company. I lost over £50 for an item that did not look at all like on the photos. I returned it to China and paid £12 for it, no one received it and 3 months later it came back to me as uncollected.

I have wasted money, time and stress over this AWFUL nightmare

Same experience as many others- I paid £90 for 2 dresses from ell Rae London- obviously not a London company returned them to China an extra £20 and after months of waiting they were sent back to me !! Surprise surprise I cannot get them to respond to my emails!!!

Avoid buying anything from this company! Ellrae of London is actually based in china!! Wanted to return several dresses and they kept trying to give me a discounted refund if I kept them!! They didn't fit me! Eventually after asking several times they sent me a return form. Posted back to them at a cost of £30 so it would be tracked. It has sat since 28 July at their customs in China! I've emailed them twice now attaching a copy of my postage and a snapshot of the post office parcel tracker asking them for a refund as there is evidence I have retained the goods to them. Can't believe companies exist like this and allowed to operate! I'm currently £118 out of pocket!

Absolutely shocking website. Paid £50 for a dress that just looked cheap. I paid £20 to return it back in July, it’s now middle of sept and still no refund. Avoid at all cost. Complete scammer!!!!!

0 stars once again.

This company has defrauded me and many others by the looks of it.

They gave me a fake address to return the item to in China. So I paid an extra £15 for this on top of £90 for items.

They have repeatedly ignored me and I will now be reporting them for fraud.

Order number 002213

I sent this review weeks ago and a few weeks before that.
The return address in china is fake. I paid £16 to send it there and heard NOTHING
Company have not replied to my emails and no refund.

Absolutely awful fraudulent company order multiple items none of which were of the quality expected. Requested a return and had to pay £30 for the return to an unknown address in China and was promised a refund once they arrive. It has been over 2 months and the goods have not arrived back at their address likely because it doesn't exist and they are refusing to pay the refund. I am over £150 down absolutely horrified my the experience.

Avoid this company at all costs!!! I wish I'd read the other reviews before buying from ellrae london (which is actually in China)!!! I wanted to return the 2 dresses I bought as they didn't fit me. After a long email trail convincing them that I definitely want to return them instead of getting a partial refund theu sent a return form. I paid the postage to China with tracking. My package has now been in China for 1 month and the company are refusing to give me a refund. I have never come across a more deceitful company.

Shocking service - dress arrived and I didn’t like it and wanted to return. Couldn’t find a returns process so I contacted them. It took them ages to respond and they tried everything to dissuade me from returning and instead offered me a 50% refund which has never been paid (almost 2 months). I am still chasing. Awful and they are a fraud.

Update - they’re asking for more information! The above is clear enough. I have not received the refund and they ignore my emails asking where my refund is.

My experience is the same as others! DO NOT ORDER…. The Instagram page is Ellrae London, Misleading as it’s actually China.
The dress I ordered was dreadful. Very poor quality . They finally agreed to a 50% refund 3 months ago. Like others they say it’s being processed but I’ve still not received it!