Ellrae Reviews 

Quality of clothing is very, very poor. 'half price' scam that never ends. Faulty dress sent. Tried to return dresses and they don't cover returns cost and you have to send back to china. Would definitely not recommend.

Don't buy from here - bought the same dress in two separate sizes and both are poor quality, cheap fabric and badly made as they are one shouldered and there is a large gap under my arm as neither dress fits properly.

Emailed for a returns form - was told they don't offer free returns and asked to measure the length and waist of the dress.
Emailed again - was reminded that returns are not free and advised to pick something else from the website
Emailed again - was told a return form was attached (it wasn't) and offered a 30% refund and to keep the item. I paid £70 for both dresss so this would be a refund of £21 and I can't imagine a return to China would cost me £50. I've declined this again and am still waiting on the returns form.

Thoroughly disappointed and would not recommend to anyone.

This is awful. I ordered four dressed to try for wedding all terrible quality and do not fit.

There is no return slip in the order I have emailed and they want me to measure the chest size to why it does not fit.

They have also offered me one item free of charge and stated to gift the dresses away an absolute joke.

I have asked three time for a returns form they have still not sent one.

Stay very clear from this company

Dress was a terrible fit, their returns policy is a myth. They offered me an alternative dress at no cost but I really wanted my money back. Hope the next dress is better quality and fit. Just don't bother. Oh, and shipping took forever!

I have bought 2 dresses from this company
The 1st dress they sent wasn’t even the right one and the quality was absolutely terrible
The second dress arrived and was even worse quality
Iv emailed about 4 times requesting a return form as I do not want these dresses the last few emails have not been answered
All in all Iv wasted 90 pound on a load of rubbish
I will never shop at this company ever again
Terrible customer service

I’m genuinely still shocked at how poor the quality of the dress I received was. It felt more like something pulled from a children’s fancy dress box than a product advertised as 'premium'. Their description: 'Soft, Premium Fabric for a Luxurious Feel' is frankly misleading. There’s nothing luxurious about it unless your idea of luxury involves scratchy, flimsy material.

And the price? £95 full price for this is outrageous. I managed to sneak a 'bargain' in their half price sale, which never seems to end...

As for their “30-day money back guarantee,” don’t be fooled. Yes, you can technically return it, but only if you’re willing to pay for tracked shipping back to China, which will likely cost you as much as the refund itself. It’s a refund policy in name only.

In short: disappointing product, misleading marketing, and a return process that feels more like a deterrent than a service.

ABSOLUTE SCAM. AVOID AT ALL COSTS.
Did not even receive my items despite numerous emails and chasing. 6 weeks later still no delivery. Continuously fobbed off with excuses. Replies (if you’re lucky) through the middle of the night as this is a Chinese company, nothing to do with London. Absolutely avoid, it is a complete con.

Worst return policy, terrible quality of item. Please read the return policy carefully before ordering.

This company is an absolute scam! They pretend to have a shop in London but this is a total lie. In reality they are a chinese company who will scam you out of your money/ if you are lucky send you hideously poor quality clothing that would be worth pennies on Shein. Avoid at all costs.