Ellrae Reviews 

PLEASE PLEASE PLEASE do not buy from this website

Ordered multiple (8) dresses to try on for a wedding as they were on offer, when I went back on the website I realised the sale never ends even though it says it does.
The dresses took ages to come, and when they did come the quality for the price was awful. Never seen such cheap material.
I then explained I couldn’t wear the dresses anyway due to a family emergency and never went to the wedding so I asked for a refund, the refund was gonna cost me £40 to return and with the lack of communication I was hesitant to return as I could be sending them back and not receiving the refund.

GLAD I DIDNT!

PLEASE PLEASE PLEASE do not buy from this website!

They offered me a 30% refund I said this isn’t enough, we agreed on 60% around 2 months ago, to this day I still have not received the refund. They keep saying they are processing the refund.

Such a scam website!

Une honte comme entreprise ! Ce n’est même pas une entreprise mais une arnaque.
J’ai pris une robe non conforme à ma taille, ils n’ont pas voulu me la rembourser totalement. Après de nombreux mails. Ils m’ont dit qu’il me la rembourseront de 50% dans les 5 à 10 jours. Cela fait maintenant 15 jours et je n’ai toujours rien et pour couronner le tout, ils ne répondent plus à mes mails.
Évitez ce site, si cela continue, je n’aurais d’autre choix que d’engager des poursuites judiciaire envers eux

I would highly recommend not purchasing anything from this company. I ordered a dress that was originally £100 but was half price so I paid £49.99. When the dress arrived it was very very poor quality and was not what I was expecting at all and did not look at all like the photo. Therefore I requested to return the item. The person I emailed dragged that process out for a week deterring me from returning the item. When I finally received a return address I was told I had to pay for the postage which was £15 to a freight elevator in China and the company name was not listed as EllRae London. I wish I had done my research prior to ordering as they are clearly marketing to look like a UK based company. After many more emails it was agreed I would receive a 30% partial refund and could keep the dress. (Realistically there was no way the parcel was making it back to that random address that was provided) However it has been nearly 3 weeks and I have still not received any refund! Do not order from this company!!

Avoid this company at all costs. Ordered a dress on 12/06/25, arrived late and quality was awful. Requested a return immediately, but they made me send explanations, photos, and labels before even giving me a return form. Finally sent it weeks later, and I had to pay £23 to return it to China. The parcel has been stuck at customs since 12/07/25 and they refuse to refund until they receive it. Customer service just says “wait patiently.” Seems like they waste time to avoid issuing a full refund.

I’ve emailed the company in relation to a refund . They told me they would send me a returns address. 7 emails later nothing . Clothing isn’t what it says , poor quality and sizing all wrong . Disgrace

I would give 0 stars if I could. The clothing are awful quality and unlike the pictures. Sizing is off. States on the website that you're guaranteed a 30 day money back guarantee but they take weeks to arrive and then make you jump through hoops to try and return it. I followed all the steps and was then ignored. Eventually replied to and told if have to send it tracked but that costs over £20 so I wasn't willing to waste more money, especially as the dresses have no tags so they'd probably use that as an excuse to not give you your money back. I was then offered only a 30% refund back but have yet to receive it. I've emailed several times asking when I can expect that refund and was told it'll be within a week so please do not reply to this review to tell me to get into contact again - it's clearly a bid to make it look as though they're doing something when they're not. I have still not received it. Please avoid this company, they need to be closed down. Shocking!!
UPDATE - Have sent further emails asking when my refund will be processed to be continually told it will be and nothing happens. I still don't have my refund.

AVOID
Disgrace of a company! Returned items as they were completely incorrect to size guide and quality was poor; it's been almost 2 months since I sent the items off for return, no refund received. £150 worth of items, complete joke.

I would not buy from this site. For a few reasons:-
A) the delivery is so long it will come after an event even though you ordered it ages ago
B) the item looks nothing like the site - cheap and not wearable
C) the sizing is terrible
D) trying to make a return is agg!!! They take 1-3 days to respond to your email and request photos of the item before they send you a label. Unecessarily elongated and really irritating
E) is the refund actioned? Who knows!! I’m on day 3 and still waiting for a return label.

I honestly would not waste your time or money

Responsed to my reviews and still waiting just awful

Ordered a sleeveless dress for a wedding. They up sold me a second dress I didn't want. It took two weeks to get that money back. The dress arrived about 3 weeks after ordering. It was a dress with sleeves. They made me pay to return it even though if was their mistake. They quality was really poor. Even Shein is better quality. It cost £20 to return to China. I am still waiting for my refund. Don't waste your time ordering from this rubbish company!

0 stars once again.

This company has defrauded me and many others by the looks of it.

They gave me a fake address to return the item to in China. So I paid an extra £15 for this on top of £90 for items.

They have repeatedly ignored me and I will now be reporting them for fraud.

Order number 002213

I wish I could put 0 stars!!!!!

Horrendous! Nearly £200 order horrendous quality nothing fits not the same colours as advertised simply awful. Won't give me address where to return!!! It's illegal - horrendous!!! Not to mention it took nearly 3 weeks to get the bloody things!

This company is a scam. I placed and order and when it arrived the dresses were of such poor quality and not as described on the website.
The dresses were sold at around 70% of the RRP which is £100 - if I had seen these in a shop I wouldn’t not have paid anything over £15 for this cheap fabric poorly constructed into dresses.
When I contacted the company they offered discounts and whatever they could to get me to keep the dresses. I was firm that I did not want to keep them and that they needed to supply the return form and return postage slip.
Be aware that returns need to be returned to their warehouse in China - at the consumers cost. It is against U.K. consumer law to charge customer for the return of faulty goods or goods not as described.
Luckily I paid on my credit card so I’ve started a chargeback and I’ll be dropping the dresses at the charity bin.

This company is a complete scam. Ordered the Eliza dress off Instagram and received a dress that is nothing like the photo, even the shoulder strap is on the opposite side! Material is awful, pattern and style are nothing like the photo. Asked to return for a full refund and initially offered a complimentary item and told I could keep the dress I had received. Repeated my request for a full refund as the dress was not as described and was offered a partial refund of 30% and told to keep the dress. Third time I was offered a 50% partial refund but would have to return the dress to China for a full refund with all labels and tags intact. The dress didn't have a single label or tag on it, so even if I went to the trouble and expense of posting it they would use that as a reason not to do a full refund. Had to admit defeat and take the 50% refund but have yet to receive the money. DO NOT buy anything from this company.
Update: It has now been over 3 weeks and I am still waiting for a 50% refund......

Absolutely terrible service, want to return 2 dresses and the website says you have to email them to get a returns form. So i did, they then responded several times without sending the return form but trying to convince me to keep them and just take a discount. They then offered a 50% refund without sending the dresses back, and i have not had this and of course now they wont respond to emails. Defo a scam.

DO NOT BUY!!!!
Absolutely appalling quality dress. It is nothing like the image on the website. Totally see through material and the dress is not sheer etc and does not look see through on the website. Just cheap and tacky nasty dresses with false advertising on the website! I never write reviews but feel the need to this time as I would hate anyone to make my mistake! DO NOT BUY FROM THIS COMPANY ITS A TOTAL SCAM!

I’ve asked 4 times now to return a dress that’s poor quality and doesn’t fit properly. They kept asking for photos of the dress label. I just want to dress returned and refunded and getting very very frustrated. Don’t buy from this company

Delivery took weeks to arrive due to being sent from China. Colour of the dress is nothing like the photos show on the website. Dress is very poor quality and considering they are reduced by over £80 I would expect much better than I received. Emailed 4 times for a returns form and other than being asked to provide photos I haven’t received a single response in over a week! DO NOT BUY FROM THIS COMPANY!!!

Awful company. Ordered two dresses expecting them to arrive well in time for an event, ordered them 12 days before I needed them. Address on the website claims the shop is based on Eastcastle Street London, meaning 12 days to ship an order within England is more than enough. Within a few days of ordering I get the email saying ‘sorry it’s been delayed’ then I get a tracking email, tracking from China! So the whole website is a lie, there’s no shop in London, I’ve checked on Google maps the street they claim they’re on, they aren’t. It’s all a lie. Order still hasn’t arrived now 14 days on, I’ve chased for location no information given and the tracker updates are slow and often repeat themselves and make you think the order has arrived in the UK when it hasn’t. I’ve asked to cancel the order and they’ve refused. Absolutely con of a company. Do not use. Complete lies. Currently going through the bank as a fraud claim as items never arrived and company refusing to refund.

After waiting a very long time for delivery, the dress finally arrived and the material and quality is so poor and looks nothing like the image online. I have emailed three times to ask re returns and am yet to hear back. I will be taking this to small claims court should I not receive a full refund ASAP. I will also ensure that I post this negative feedback on all my social media channels about this brand so nobody experiences the same.

Do not buy from this company !
The material is very poor and no labels at all for size or materials!
Have to return at your cost to China