Emergency Hero Reviews 

Felt like a scam, boiler wasn’t working and after paying £360 for a “qualified engineer” to fix what it turned out only later to be a simple problem, on the day he immediately blamed it on a faulty PCM. After 10 minutes he left saying that obviously he didn’t have that specific part with him and that was a piece that had to be ordered. Well, the day after turned out the real issue was just a valve and had nothing to do with the boiler’s motherboard. I couldn’t even get part of a refund from the company. Utter incompetence

Quick professional help.Louie was excellent

Had a plumber out to us within 2 hours to fix urgent leak under sink as we could not turn water off, The engineer was quick, and efficient in getting it fixed for us and the customer service agent Lewis was very calming and reassuring. Will 100% use again

Basically I spent £120 for call out then £180 for the first hour and the plumber couldn't unblock my drain. It wasn't that difficult as got someone else the next day to do it easily. Despite complaining and escalating the complaint they won't give me a refund for attending then not completing the job. AVOID!!

Called a plumber to repair a piece of gas pipe I had drilled into. Waited 3.5 hours, The engineer mad a big song and dance about how the pipe was unusual and how difficult the job was to do. He made a big mess with my wall, tried to get me to agree to a new gas main and pipe work and then left with my £300 and fixed nothing. He didn’t even clear up the mess that he had made. Daylight robbery I would advise you to avoid this company at all costs

Excellent work both visits we have had one for a radiator and another for the overflow. I would recommend to everyone

Exceptionally fast response and great service. My 90 year old Mother needed assistance quickly, and as the rest of the family live 100 miles away, the Emergency Hero service was the best choice in order to speedily attend to the issue. Very satisfied with the process and the eventual outcome.

I spoke with Umran at Emergency Hero and had a really positive experience. From the start, he was easy to talk to and took the time to listen to what the issue was. He explained everything clearly and answered my questions without making me feel like I was being rushed.

What stood out was that he seemed genuinely interested in helping rather than just trying to get me off the phone. He was professional, knowledgeable, and made the whole process a lot less stressful.

It's reassuring to deal with someone who knows what they're talking about and is willing to take the time to help. Thanks to Umran, I felt much more confident about getting the issue sorted. I'd definitely recommend Emergency Hero based on my experience.

Ahmed K was excellent. His knowledge and courteous manner were second to none and he is a real credit to the company. He thoroughly explained all the available options and made me feel completely at ease throughout the process. Brilliant work.

Use the care plan service was fantastic,
Really professional service and would recommend

Saved the day fixing the electrics which had tripped and i couldn't get back on. Arrived with within 2 hours and made whole process very simple for very stressful situation.

Called emergency hours and the gas engineer was at my doorstep within few hours. Absolutely brilliant!!

They have attempted to take money out of my account when I have told them to cancel my account. Also they had said that it was for the "Free Trial", when you really have to pay £14.99.

My problem with an electronic controller for hot water has been addressed efficiently and in a timely manner through Emergency Hero. I was contacted the same day by Rahim who replaced the controller once I've had the new one. I was satisfied by the way my problem was resolved.

I would like to send my thanks to Emergency hero my toilet is unblock now and working well.

Paul King from RET Plumbing & Heating was with us within 30 mins on a Sunday and got everything working. Fast and friendly service - thanks.

Had a problem with father in law's heating He has dementia and lives on his own
Called emergency heros late in the day not expecting to much but within 2 hrs David an electrician came out he was professional and polite and made the electrics safe
Explained kindly everything he was doing to my father in law and informed us
Would I use again yes 100%

I contacted emergency Hero and Paul King contacted me within 10 minutes arrived on time was very quick identifying the problem and got it fixed in no time, cleaned up and all was left perfect would recommend Paul

My call quickly and professionally by Kieran, he was very helpful and understanding of my issue (despite my lack of knowledge and trying to explain my problem about plumbing)!
He explained the policy of the call out and costs involved thoroughly.
I’d highly recommend this service.
Jacqui.

Quick response, great professional service, job done within one hour, highly recommended