Harry our repair technician came to solve a solution with the mechanical buttons and usb/c ports on our sofa. He was very knowledgeable polite and fixed the issue with knew button/port units Har... Toon meer
Bedrijf heeft geantwoord
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We had a member of staff from emmiera come to our home to repair damage caused to 2 x wardrobes, delivered and damaged. The damage consisted of a number of scuffs to both wood and paintwork as well as... Toon meer
Bedrijf heeft geantwoord
Needed to wait a week for service, One visited service person did a thorough check and was able to get recliner working again without needing additional parts or visit. Wish we had known about the r... Toon meer
Bedrijf heeft geantwoord
Our new sofa had the back legs pointing the wrong way and Emmiera were appointed to make the safa good. We were quickly given a date for the work which was four weeks away. When the day came the t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
11K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great service
Great service, prompt updates and work completed to a high standard
23 april 2026
Review zonder uitnodiging
Great service
Great service , quick and efficient, dean done a great job thank u
24 april 2026
Review zonder uitnodiging
The appointment process was a good experience
The appointment process was trouble and stress free easy to use app appointments shown and you could choose date confirmed right away, on day of visit we were contacted to be given time and time was stuck to, the upholsterer was polite knowledgeable explained what he was doing answered all questions very happy with service throughout would recommend
24 april 2026
Review zonder uitnodiging
Harry was fabulous
Harry was fabulous! Repaired our sofa to a high standard and was really friendly
23 april 2026
Review zonder uitnodiging
Great company
Lovely gentleman came and checked the sofa, ordered more stuffing and was back within the fortnight. On time, fixed it, very polite and all looks wonderful.
24 april 2026
Review zonder uitnodiging
Brilliant
Brilliant . Respected property and done an amazing job very fast too
24 april 2026
Review zonder uitnodiging
Replace button/ usb unit to couch
Harry our repair technician came to solve a solution with the mechanical buttons and usb/c ports on our sofa.
He was very knowledgeable polite and fixed the issue with knew button/port units
Harry tested the usb/c ports worked and the leg and neck hydraulics systems worked.
Very nice man indeed.
Thank you for your service Harry
24 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you very much for taking the time to leave such a detailed and positive review. We’re delighted to hear that Harry was able to resolve the issues with the mechanical buttons and USB‑C ports on your sofa efficiently.
It’s great to know that he explained everything clearly, carried out the repair by fitting new button and port units, and thoroughly tested the functions to ensure the USB ports and leg and neck hydraulics were working correctly. We’re especially pleased to hear your kind comments about his knowledge, professionalism, and friendly manner.
We’ll be sure to pass your thanks on to Harry. Feedback like yours means a great deal to us and reinforces the standards we aim to deliver with every visit.
Communication was excellent.
Communication was excellent.
Technician was on time, polite professional.
Repair has made a big difference
23 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you very much for your lovely feedback. We’re pleased to hear that our communication met your expectations and that the technician arrived on time and conducted themselves professionally. It’s great to know the repair has made such a positive difference for you. We really appreciate you taking the time to share your experience and will be happy to help again if you ever need us.
I honestly thought my couch was not…
I honestly thought my couch was not repairable. I was astounded when it looked perfect. Extremely happy with this service
22 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were so pleased with the outcome and that the repair exceeded your expectations. It is great to know your couch has been restored and you are extremely happy with the service provided.
Your kind comments are very much appreciated and will be shared with the technician and the team.
If you need any further assistance in the future, please do not hesitate to contact us.
Have a lovely Afternoon!
Really excellent service
The service was prompt, communication was excellent, the technician was on time, professional and supportive. The whole experience could not have been better.
22 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are very pleased to hear that you were happy with the service provided and that communication throughout was excellent. It is great to know the technician arrived on time and that you found the service professional and supportive.
Your kind comments are greatly appreciated and will be passed on to the team.
Have a lovely Afternoon!
Fab service
Fab service, the company came through furniture village, our swivel table wasn't working, The Emmiera guy came on time, fixed the problem, showed us what to do if anything occurred in the future and left in 10 minutes! He was very informative and courteous.
21 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided and that our technician attended promptly, resolved the issue with your swivel table, and took the time to explain how to manage it in the future.
It is also great to know that you found the service informative and courteous. Your kind comments are very much appreciated.
Have a lovely day!
Absolutely amazing technician
Absolutely amazing technician. Took time to inspect the mattress and was so polite and respectful.. Very friendly and did a great inspection. Very approachable and answered all of my questions.
22 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided by our technician. It is great to know they were polite, respectful, and took the time to carry out a thorough inspection while answering all of your questions.
Your kind comments are very much appreciated.
Have a lovely day!
Quick Service
Very pleased with the service provided by the technician who attended my house this afternoon to sort out my sofas. We had professional, quick and efficient service.
22 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are very pleased to hear that you were happy with the service provided by our technician and that the repair was carried out in a professional, quick, and efficient manner.
Your kind comments are greatly appreciated.
Have a great day!
Quick response from Emmiera,arranged a…
Quick response from Emmiera,arranged a appointment quickly and they arrived at date and time arranged,very polite and friendly,and my sofa was fixed in no time,very good company to deal with,would definitely recommend,
21 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the prompt service and that the appointment was arranged and attended as scheduled. It is great to know that our technician was polite, friendly, and able to complete the repair quickly for you.
Your kind comments and recommendation are very much appreciated and will be shared with the team.
If you need any further assistance in the future, please do not hesitate to contact us.
Have a great day!
In conclusion to a very stressful issue…
In conclusion to a very stressful issue concerning SCS and Emmeria after a near 4 mnth wait for a repair, when dealing with Emmiera to do the repair, at the onset INSIST on them sending a technician to your home at the start or you could be in the 1% their triage team make a wrong assessment to your detriment.
22 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and stress caused by the initial diagnosis and the delay you experienced before the correct repair was carried out.
You are absolutely right to highlight that, on this occasion, our triage assessment was incorrect. While our remote diagnostic process helps resolve the vast majority of cases efficiently, we fully acknowledge that this fell into the small percentage where an in‑person visit should have taken place sooner, and we apologise that this did not happen at the outset.
Once the issue was fully assessed on-site, we’re pleased we were able to complete the repair, but we understand this does not take away from the inconvenience caused by the extended wait. Your feedback has been shared internally and is being used to review and improve our triage procedures to minimise the risk of this happening again.
Thank you for your patience and for raising this with us. We appreciate your honesty and the opportunity to learn from your experience
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service and found our technician really helpful. Your comments are very much appreciated and will be shared with the team.
If you need any further assistance in the future, please do not hesitate to get in touch.
Have a great day!
Efficient service
Efficient service, friendly staff and great advice given by the technician. I would definitely use them again
21 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our service efficient and that our team were friendly and helpful. It is great to know that the technician was able to provide useful advice during the visit.
We truly appreciate your kind comments and are delighted that you would choose to use our services again in the future.
If you need any further assistance, please do not hesitate to get in touch.
Have a lovely Afternoon!
Did nothing and gave up
Came on behalf of HSL. Looked at the chair problem saw the problem and went. Apparently called me on phone with report ? Never heard from them again. Called HSL to chase and again nothing. What happens next ? Elderly mother left in discomfort with a problematic chair costing over £2000
30 maart 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
We are sorry to hear that your elderly mother is experiencing discomfort due to her chair.
HSL instructed us to attend to assess any issues and adjust if required.
Our technician has correctly assessed that the chair is not faulty per se. Please note that comfort is subjective and not something that we can measure.
As a gesture of goodwill (as the reported issue is not a manufacturing fault), our technician added booster pads and foam in an attempt to make the chair more 'comfortable' and so that your mother can sit in a more 'upright' position.
Under the circumstances, this was all that we could do and our technician has gone above and beyond.
We are sorry that you remain happy with the chair and can only suggest that you contact your retailer as we do not manufacture nor sell furniture.
Thank you.
Superb service received after referred from SCS
Superb service received after referred to this company by SCS. The guy that visited us was really good. So friendly and explained everything very clearly. Couldn’t have wished for better service.
20 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided following your referral from SCS, and that our technician was friendly, clear in his explanations, and able to assist you to such a high standard.
Your kind comments are very much appreciated and will be passed on to the technician.
Have a lovely Afternoon!
Excellent service
Excellent communication with Emmiera. The technician arrived on the day and time planned and he sorted everything in 5 minutes. Very satisfied with the service. Thank you
20 april 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided by Emmiera and that the technician arrived as scheduled and resolved the issue quickly. It is great to know you are very satisfied with the outcome.
We really appreciate your kind comments and will be sure to pass them on to the technician and the wider team.
Have a lovely Afternoon!
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