We had a two seared sofa that the colour has come off one seat , Phil from Emmiera came today and very promptly realised that the sealer was not good enough , recoloured and matched the original colou... Toon meer
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Lees wat reviewers zeggen
I waited nearly a year to get my chair fixed. Nothing to do with Emmiera. This company was fantastic I had them out 3 times trying to get my furniture company to sort out a manufacturing fault. Emmier... Toon meer
Bedrijf heeft geantwoord
Our Sofa was damaged and poorly put together on delivery. Jamie was sent from Emmiera and he looked it over and ordered a replacement part. Jamie returned when the part had been delivered and profess... Toon meer
Very quick to respond to the issue with the corner unit supplied by Oak Furniture Land. Easy to arrange a visit from an engineer, kept up to date with visit. The engineer listened to my complaint and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Sofa repair
The engineer was very polite and professional. He rang to say he would arrive within 20 minutes. He fixed the broken part very competently, thank you
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We are delighted to hear that the technician provided such a positive experience.
It's wonderful to know that they kept you informed of their arrival, arrived as expected, and completed the repair professionally and efficiently. We take great pride in the quality of our technicians' workmanship, so we're pleased to hear that the broken part was repaired to your satisfaction.
Thank you for taking the time to share your feedback. We really appreciate your support.
Antwoord van Emmiera Group
Thank you for your kind review. We are delighted to hear that you received great service and that our team was attentive and on time.
Providing a reliable, professional service and keeping our appointments as scheduled are very important to us, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your experience and thank you for your positive feedback.
Great all-round experience
Great all-round experience! Simon double-checked timings the day before and was very punctual. Most importantly he got the marks out of our sofa and it's now perfect! 🥰
23 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We are delighted to hear that you had a great all-round experience with us.
It's fantastic to know that Simon kept you informed by confirming arrangements the day before, arrived punctually, and most importantly was able to remove the marks from your sofa to leave it looking perfect again.
We will be sure to pass your kind comments on to Simon, who will be pleased to hear how much you appreciated his service.
Thank you for taking the time to share your experience, and we're thrilled that you're so pleased with the result! 🥰
The technician was incredibly good and…
The technician was incredibly good and did an amazing job fixing our furniture. Would 100% use their services.
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We are delighted to hear that the technician did an amazing job repairing your furniture and that you were so pleased with the results.
We take great pride in the quality of our technicians' workmanship, so it's wonderful to know that their skills and professionalism made such a positive impression.
Thank you for your kind words and recommendation. We truly appreciate your support and would be delighted to assist you again should you ever need us in the future.
Further to my review dated 17th…
Further to my review dated 17th September 2026. I would like to state that in a very short time after the review was posted, the company contacted me via TrustPilot and were very apologetic with regard to me complaint and I received a full refund the following day.
Thank you for your assistance in this matter.
18 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to update your review. We are delighted to hear that your concerns were addressed quickly and that a satisfactory resolution was reached.
We sincerely apologise for the issues you experienced initially, but we're pleased that our team was able to contact you promptly following your review and resolve the matter to your satisfaction. It's great to hear that your refund was processed the following day and that you felt supported throughout the process.
We appreciate you taking the time to recognise the efforts of our team and for updating your feedback. Customer satisfaction is extremely important to us, and we are always committed to putting things right whenever issues arise.
NOT THE SAME SERVICE THIS TIME
I used this company six years ago under their previous name, very good all round service that time. This time they failed on a number of times ,placed an order after normal survey of job required , had to wait four weeks for repair which is normal, but on the day of the repair only half of the material required for the job was supplied by office team to their technician needed to do the job was supplied. The technician did his best on the day with limited materials , I had to complain to head office about the failure to supply the correct material for the job on the day, no real concerns shown, had to wait further fours weeks to complete job even although they omitted their error , still had to wait another four weeks. So I had to set a side another day for the repair wasting my time. This time after chasing many times the correct material did arrive ready for the technician, in fact too much material this time but some was still missing luckily the technician had some on his van but the technician came with different instructions on what repairs were outstanding from the last visit. Technician double checked his instructions and then completed the job as I required and to a very good standard. The technicians on both visits were very good , professional, clean and tidy they were credit the company shame about the office support. To make matters worst any spare material not used is normally collected , but I got email saying could I take it to the refuse site more time for me and wasting money dumping good materials. I also completed the company's questionnaire on the repair so far no reply to that. In the summary the Technicians are very good at their job , back up support to them and the customer is bad.
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your detailed feedback. We are pleased to hear that the technicians who attended your appointments provided a professional service and completed the repair to a high standard. We will ensure your kind comments are passed on to them, as they will be grateful to receive such positive recognition.
However, we are sorry to learn that your experience was impacted by issues surrounding the materials and communication. We appreciate how frustrating it must have been to have your repair delayed due to incomplete materials being provided for the first appointment, resulting in the need for a second visit and additional waiting time. We also understand the inconvenience caused by having to set aside further time to accommodate this.
Whilst we are pleased that the repair was ultimately completed successfully, we acknowledge your concerns regarding the level of support you received from our office team and the confusion around the repair instructions and materials supplied. This is certainly not the experience we aim to provide.
Regarding the spare materials, we appreciate your feedback and understand your frustration at being asked to dispose of these yourself. We also note your comments concerning the questionnaire you completed and apologise if you did not receive any follow-up response.
Thank you again for taking the time to provide such balanced feedback. Whilst we are pleased with the positive comments about our technicians, we will take your observations regarding communication, material management and customer support onboard as we continually look to improve our service.
Excellent service from start to finish…
Excellent service from start to finish would definitely recommend 👍🏻
22 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review! We're delighted to hear that you received excellent service from start to finish and that you would recommend us. It's great to know our team delivered a positive experience for you.
We really appreciate your feedback and your recommendation. If we can assist you again in the future, please don't hesitate to get in touch. 😊
First class
First class. Job sorted in a matter of minutes. Would highly recommend.
22 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We're delighted to hear that your issue was resolved so quickly and that you were pleased with the service provided.
We really appreciate your recommendation and are glad we could help. If you ever need any assistance in the future, please don't hesitate to get in touch.
Very polite and professional
Very polite and professional
Kept me informed about the different stages of the repair.
Left the area where he was working tidy.
Would recommend
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We're pleased to hear that our technician was polite, professional, and kept you informed throughout the repair process. It's also great to know that the work area was left clean and tidy once the repair was completed.
We really appreciate your recommendation and your feedback. Thank you for taking the time to share your experience. 😊
Had 2 technicians visit
Had 2 technicians visit. Both were excellent. First guy was given the wrong information by the furniture company but it was not an issue, new parts (sofa feet) were ordered then and there. Second visit was excellent, friendly professional staff.
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that both technicians provided an excellent service.
We appreciate your understanding regarding the initial issue with the information provided by the furniture company. We're pleased that the replacement sofa feet were arranged promptly and that your follow-up appointment went smoothly. It's great to know that you found our team friendly, professional, and helpful throughout the process.
Thank you for taking the time to share your experience. We hope you enjoy your furniture, and please don't hesitate to get in touch if we can assist you again in the future. 😊
Excellent professional home repair…
Excellent professional home repair service. Would use again
22 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We're delighted to hear that you were pleased with the repair service and found our technician professional. Providing a high standard of service is very important to us, and it's great to know we met your expectations.
We really appreciate your feedback and look forward to assisting you again should you ever need us in the future. 😊
Lovely guy, very helpful
I had the times for the technician to arrive but left a note on my door telling them when I would be back as I had to take the kids to school. I was hoping he would arrive in the later end of the time slot. When he arrived he told me he had been to the house already, seen my note but because his next job was nearby he went there first and then came back to my house. I was very grateful because it saved me waiting another month or so for an appointment and I had taken the day off work.
Nice friendly guy, (apologies I can’t remember his name! ) got on with the repair and fixed it very quickly with no issues.
22 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave such a detailed review. We're delighted that our technician was able to work around your schedule and return after completing a nearby appointment, helping to avoid any further delays and making the most of the day you had taken off work.
It's wonderful to hear that you found him friendly, helpful, and efficient, and that the repair was completed quickly and without any issues. We really appreciate your kind comments and will be sure to pass your feedback on to the technician involved.
Thank you again for your support, and we hope to be of assistance should you ever need us in the future.
Engineer very efficient
Engineer very efficient. Respectful of property and furniture
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that our technician carried out the repair efficiently and treated both your property and furniture with respect throughout the visit.
Providing a professional service while taking care in our customers' homes is something we take great pride in, so it's wonderful to know this was reflected in your experience. We really appreciate your feedback
Great communication
Great communication
Great to be able to choose what day you want
Super fast service
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you were pleased with our communication and found the flexibility of choosing an appointment day that suited you helpful.
It's also great to know that you were happy with how quickly the service was completed. We always strive to make the repair process as smooth, convenient, and efficient as possible, so it's fantastic to hear this reflected in your experience.
We really appreciate your feedback and look forward to assisting you again in the future should you ever need us.
The repair of my armchair skilled.
The repair of my armchair was carried out in my living room. The furniture technician was a very skilled repairer. He professionally replaced a spring underneath.
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you were pleased with the repair to your armchair and that our technician's skill and professionalism were evident throughout the visit.
It's great to know that the spring replacement was carried out efficiently in your home and that you were happy with the quality of the repair.
We appreciate your feedback and are always looking for ways to improve our service. If there is anything we could have done to make your experience a 5-star one, we would love to hear your thoughts.
Respectful
Arrived promptly, very efficient and work was completed to a high standard. Respectful of my home.
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that our technician arrived promptly, carried out the repair efficiently, and completed the work to a high standard.
We take great pride in treating our customers' homes with care and respect, so it's wonderful to know this was reflected in your experience. Your feedback is greatly appreciated, and we're delighted that you were happy with the service provided.
Great service
Great service, we were contacted very quickly when we reported the misalignment of our new sofa, and we were able to arrange an appointment within the following few days. The technician who visited was very professional and immediately realised the reason our new sofa wasn't aligned correctly and rectified it within a couple of minutes. Extremely please with the result.
18 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you were contacted quickly and able to arrange a convenient appointment within just a few days of reporting the issue.
It's great to know that our technician was professional, quickly identified the cause of the misalignment, and was able to resolve it efficiently. We're pleased that the repair met your expectations and that you're so happy with the result.
We really appreciate you taking the time to share your experience and your positive feedback.
Repaired a small hole in leather sofa
Repaired a small hole in leather sofa
Very pleased with repair
Professional and tidy technician
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you were very pleased with the repair to your leather sofa and that the small hole was restored to your satisfaction.
It's also great to know that you found our technician professional and tidy throughout the visit. We take pride in delivering high-quality repairs while treating our customers' homes with care and respect.
Thank you for taking the time to share your feedback. We really appreciate it.
Great service and a great repair job…
Great service and a great repair job would highly recommend A++++
18 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We're delighted to hear that you were pleased with both the service and the quality of the repair.
It's great to know that our technician was able to resolve the issue to such a high standard and leave you with a positive experience. Your recommendation means a great deal to us, and we're grateful for your kind feedback.
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you received excellent service and were pleased with the support provided.
Your feedback is greatly appreciated, and we're pleased we could help resolve the issue for you. We hope to be of assistance again in the future should you ever need us.
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