We had a two seared sofa that the colour has come off one seat , Phil from Emmiera came today and very promptly realised that the sealer was not good enough , recoloured and matched the original colou... Toon meer
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Connor from Emmiera came out today Sunday 27th September to effect a repair on a missing foot on our new modular suite. He noted that the eood was split and basically took apart put new wood in and... Toon meer
Bedrijf heeft geantwoord
Further to my review dated 17th September 2026. I would like to state that in a very short time after the review was posted, the company contacted me via TrustPilot and were very apologetic with re... Toon meer
Bedrijf heeft geantwoord
On delivery of my new sofa I quickly became aware that one of the legs was bent at an odd angle. Having made a complaint I was offered an appointment with the Emmiera Group to come and fix it. I wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Brilliant service from start to finish
Brilliant service from start to finish
25 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that you received brilliant service from start to finish. Providing a positive experience throughout the entire customer journey is something we strive for, so it's great to know we met your expectations.
We really appreciate you taking the time to leave your review and thank you for your support.
Chris was excellent from start to…
Chris was excellent from start to finish. Highly recommended.
23 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave such a positive review. We're delighted to hear that Chris provided excellent service from start to finish. We take great pride in delivering a professional and efficient experience, and it's wonderful to know that this was reflected in your visit. We'll be sure to pass your kind feedback on to Chris. Thank you for your recommendation. 😊
Connor from Emmiera came out today…
Connor from Emmiera came out today Sunday 27th September to effect a repair on a missing foot on our new modular suite. He noted that the eood was split and basically took apart put new wood in and reupholstered. Very good worker with high degree of customer satisfaction. Very happy
Good service
27 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that Connor provided such a high standard of service during his visit. It’s great to know he was able to repair the issue with your modular suite by carrying out the necessary structural repair and reupholstery work, and that his professionalism and workmanship left you very satisfied.
We'll be sure to pass your kind comments on to Connor. Thank you for taking the time to share your experience, and we're pleased to hear you were happy with the service provided. 😊
Their technician came to review a fault…
Their technician came to review a fault in my sofa. Said one thing to me before leaving my house with what he will recommind & then wrote something completely different to the furniture shop. If anything, the furniture shop have found his report contradicting itself that they had to contact Emmiera agajn to ask for clarification!
Disappointing, unprofessional & abhorrent service is an understatement
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and would like to provide some context regarding the service visit.
Our technician was instructed to inspect the sofa and footstool following concerns that the interiors were unsupportive and not providing the expected level of comfort. During the inspection, it was noted that the back cushions did not appear to fit the sofa correctly, leaving a noticeable gap in the centre. Concerns were also raised regarding the seat interiors and overall support.
As part of the visit, the technician removed the seat interiors, fully redressed them and refitted them to ensure they were positioned correctly. Despite these adjustments, it was clear that you remained unhappy with the level of support and overall finish of the furniture.
The inspection also identified that the footstool interiors had become significantly compressed. As a result, the technician's recommendation was for the affected interiors, including those within the footstool, to be replaced in order to restore support and comfort.
We understand your concerns regarding the information communicated following the appointment. However, the technician's report concluded that further remedial work was available and recommended, but that you had declined further repairs at that stage and wished to discuss the matter directly with the retailer. For this reason, the service status remained open pending further communication between yourself and the retailer.
We would also welcome the opportunity to discuss your concerns regarding the information provided during the visit. If there are any specific comments or recommendations that you believe were communicated by the technician on site which differed from the details contained within the report, please contact us directly so that we can fully investigate and review this with the technician. We take concerns regarding communication seriously and would be keen to understand where you feel there was a discrepancy.
We are sorry that the experience has left you feeling disappointed and appreciate your feedback. We are committed to providing accurate assessments and professional service, and we regret that this was not your perception of the visit. We would encourage you to contact us directly so that we can review your concerns in greater detail and ensure all relevant information has been properly considered.
The technician who attended was quick…
The technician who attended was quick friendly and efficient.
Only request would be for a phone call half and hour to an hour on the day after the initial 4 hour slot which I thought I would receive- or track the van like on deliveries
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your review. We're delighted to hear that the technician was quick, friendly, and efficient, and that you were pleased with the service provided.
We also appreciate your feedback regarding arrival notifications. We understand how helpful a call 30 minutes to an hour before arrival, or a vehicle tracking option similar to delivery services, can be. Customer feedback like yours is invaluable, and we'll be sure to share your suggestion with the relevant team for consideration.
Thank you again for your comments and for helping us improve our service.
Brian came out to remedy some issues…
Brian came out to remedy some issues with our new velvet sofa , was prompt , helpful and efficient, just perfect thank you .
23 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that Brian was prompt, helpful, and efficient in resolving the issues with your new velvet sofa. Providing a professional and positive experience is always our goal, so it's fantastic to know everything was handled to your satisfaction.
We'll be sure to pass your kind comments on to Brian. Thank you for taking the time to share your feedback. 😊
Had dissatisfaction with my New Sofa…
Had dissatisfaction with my New Sofa recently received. Reported the issue and was promptly resolved by their professional engineers. Excellent result. Many thanks.
1 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We're sorry to hear that you were initially dissatisfied with your new sofa, but we're delighted that the issue was reported and resolved promptly by our technician.
It's wonderful to hear that you were pleased with the outcome and the professional service provided. We’ll be sure to share your kind comments with the team.
Thank you again for your review and for letting us put things right.
Great service
On delivery of my new sofa I quickly became aware that one of the legs was bent at an odd angle. Having made a complaint I was offered an appointment with the Emmiera Group to come and fix it.
I was offered an appointment really quickly and a friendly operative arrived on time to sort it out. He respected my property and fixed the issue on my sofa without difficulty. I am very happy with the outcome thanks.
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave such a detailed review. We're sorry to hear there was an issue with your new sofa, but we're delighted that we were able to arrange an appointment quickly and resolve the problem to your satisfaction.
It's great to hear that our technician arrived on time, treated your home with respect, and was able to fix the issue without difficulty. Providing a prompt, professional, and customer-focused service is something we take great pride in, so we're pleased this was reflected in your experience.
Thank you again for sharing your feedback. We're delighted you're happy with the outcome and wish you many years of enjoyment from your sofa.
Everyone I spoke to was very efficient…
Everyone I spoke to was very efficient and professional. The faulty handset was replaced with a new one and the chair now works again. From first contact, delivery of replacement handset and the technician coming to fit it (in the time window given) took just two days. Communication was all very clear. I was very satisfied.
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your experience.
We're delighted to hear that you found everyone involved to be efficient and professional, and that the faulty handset was replaced quickly, getting your chair back in full working order. It's great to know that the entire process, from initial contact through to the technician's visit, was completed within just two days and that our communication kept you informed every step of the way.
We really appreciate your positive feedback and are pleased that you were so satisfied with the service you received.
The repair was fixed on the second…
The repair was fixed on the second visit. The only problem was the timeframe from first visit to second visit which was close to three months.
The problem was receiving the parts needed for the fix and then arranging the second visit.
In fairness the second appointment was arranged within a week of the parts arriving.
I don’t believe the delay was Emmeria Group’s fault as Dreams needed to supply the necessary parts.
I was very surprised though when I received an email from Emmeria offering me two options once the parts arrived.
1) once I received the parts I could go ahead and fit the parts myself!
With the me being responsible for anything that possibly went wrong including injury to myself!
Or 2) I could request a engineer visit to fit the parts.
I found this email astonishing as why would I fit the parts on my bed myself when we had paid for this warranty cover at the time of purchase?
All I can say is I’m pleased the hydraulic system on our bed has now been repaired!
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share such detailed feedback. We are pleased to hear that the repair was successfully completed and that the second appointment was arranged promptly once the required parts had been received.
We completely understand your frustration regarding the length of time taken to resolve the issue. As you mentioned, the delay was largely due to waiting for replacement parts to be supplied, which is unfortunately outside of our direct control. We would also like to clarify that Emmiera does not order or supply replacement parts directly. These must be provided by the retailer or manufacturer, and repairs can only be completed once the necessary parts have been received.
With regard to the email offering a self-fit option, we appreciate your comments and understand why this may have come as a surprise. This option is provided to customers who may prefer a quicker resolution and feel comfortable carrying out a simple installation themselves. It is always entirely optional, and where customers would rather have a technician complete the work, we are more than happy to arrange a visit, as we did in your case.
We are glad that the hydraulic system on your bed has now been repaired and is functioning as intended. Thank you again for your balanced review and for recognising the efforts made to arrange the final appointment quickly once the parts became available.
Great customer service
Great customer service. Excellent service.
23 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We are delighted to hear that you received great customer service and found the service provided to be excellent.
Our team works hard to deliver a professional and positive experience from start to finish, so it's wonderful to know we met your expectations.
We truly appreciate you taking the time to share your feedback and thank you for your support.
Sofa repair
The engineer was very polite and professional. He rang to say he would arrive within 20 minutes. He fixed the broken part very competently, thank you
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We are delighted to hear that the technician provided such a positive experience.
It's wonderful to know that they kept you informed of their arrival, arrived as expected, and completed the repair professionally and efficiently. We take great pride in the quality of our technicians' workmanship, so we're pleased to hear that the broken part was repaired to your satisfaction.
Thank you for taking the time to share your feedback. We really appreciate your support.
Antwoord van Emmiera Group
Thank you for your kind review. We are delighted to hear that you received great service and that our team was attentive and on time.
Providing a reliable, professional service and keeping our appointments as scheduled are very important to us, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your experience and thank you for your positive feedback.
Great all-round experience
Great all-round experience! Simon double-checked timings the day before and was very punctual. Most importantly he got the marks out of our sofa and it's now perfect! 🥰
23 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We are delighted to hear that you had a great all-round experience with us.
It's fantastic to know that Simon kept you informed by confirming arrangements the day before, arrived punctually, and most importantly was able to remove the marks from your sofa to leave it looking perfect again.
We will be sure to pass your kind comments on to Simon, who will be pleased to hear how much you appreciated his service.
Thank you for taking the time to share your experience, and we're thrilled that you're so pleased with the result! 🥰
The technician was incredibly good and…
The technician was incredibly good and did an amazing job fixing our furniture. Would 100% use their services.
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We are delighted to hear that the technician did an amazing job repairing your furniture and that you were so pleased with the results.
We take great pride in the quality of our technicians' workmanship, so it's wonderful to know that their skills and professionalism made such a positive impression.
Thank you for your kind words and recommendation. We truly appreciate your support and would be delighted to assist you again should you ever need us in the future.
Further to my review dated 17th…
Further to my review dated 17th September 2026. I would like to state that in a very short time after the review was posted, the company contacted me via TrustPilot and were very apologetic with regard to me complaint and I received a full refund the following day.
Thank you for your assistance in this matter.
18 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to update your review. We are delighted to hear that your concerns were addressed quickly and that a satisfactory resolution was reached.
We sincerely apologise for the issues you experienced initially, but we're pleased that our team was able to contact you promptly following your review and resolve the matter to your satisfaction. It's great to hear that your refund was processed the following day and that you felt supported throughout the process.
We appreciate you taking the time to recognise the efforts of our team and for updating your feedback. Customer satisfaction is extremely important to us, and we are always committed to putting things right whenever issues arise.
NOT THE SAME SERVICE THIS TIME
I used this company six years ago under their previous name, very good all round service that time. This time they failed on a number of times ,placed an order after normal survey of job required , had to wait four weeks for repair which is normal, but on the day of the repair only half of the material required for the job was supplied by office team to their technician needed to do the job was supplied. The technician did his best on the day with limited materials , I had to complain to head office about the failure to supply the correct material for the job on the day, no real concerns shown, had to wait further fours weeks to complete job even although they omitted their error , still had to wait another four weeks. So I had to set a side another day for the repair wasting my time. This time after chasing many times the correct material did arrive ready for the technician, in fact too much material this time but some was still missing luckily the technician had some on his van but the technician came with different instructions on what repairs were outstanding from the last visit. Technician double checked his instructions and then completed the job as I required and to a very good standard. The technicians on both visits were very good , professional, clean and tidy they were credit the company shame about the office support. To make matters worst any spare material not used is normally collected , but I got email saying could I take it to the refuse site more time for me and wasting money dumping good materials. I also completed the company's questionnaire on the repair so far no reply to that. In the summary the Technicians are very good at their job , back up support to them and the customer is bad.
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your detailed feedback. We are pleased to hear that the technicians who attended your appointments provided a professional service and completed the repair to a high standard. We will ensure your kind comments are passed on to them, as they will be grateful to receive such positive recognition.
However, we are sorry to learn that your experience was impacted by issues surrounding the materials and communication. We appreciate how frustrating it must have been to have your repair delayed due to incomplete materials being provided for the first appointment, resulting in the need for a second visit and additional waiting time. We also understand the inconvenience caused by having to set aside further time to accommodate this.
Whilst we are pleased that the repair was ultimately completed successfully, we acknowledge your concerns regarding the level of support you received from our office team and the confusion around the repair instructions and materials supplied. This is certainly not the experience we aim to provide.
Regarding the spare materials, we appreciate your feedback and understand your frustration at being asked to dispose of these yourself. We also note your comments concerning the questionnaire you completed and apologise if you did not receive any follow-up response.
Thank you again for taking the time to provide such balanced feedback. Whilst we are pleased with the positive comments about our technicians, we will take your observations regarding communication, material management and customer support onboard as we continually look to improve our service.
Excellent service from start to finish…
Excellent service from start to finish would definitely recommend 👍🏻
22 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review! We're delighted to hear that you received excellent service from start to finish and that you would recommend us. It's great to know our team delivered a positive experience for you.
We really appreciate your feedback and your recommendation. If we can assist you again in the future, please don't hesitate to get in touch. 😊
First class
First class. Job sorted in a matter of minutes. Would highly recommend.
22 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We're delighted to hear that your issue was resolved so quickly and that you were pleased with the service provided.
We really appreciate your recommendation and are glad we could help. If you ever need any assistance in the future, please don't hesitate to get in touch.
Very polite and professional
Very polite and professional
Kept me informed about the different stages of the repair.
Left the area where he was working tidy.
Would recommend
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We're pleased to hear that our technician was polite, professional, and kept you informed throughout the repair process. It's also great to know that the work area was left clean and tidy once the repair was completed.
We really appreciate your recommendation and your feedback. Thank you for taking the time to share your experience. 😊
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