We had a two seared sofa that the colour has come off one seat , Phil from Emmiera came today and very promptly realised that the sealer was not good enough , recoloured and matched the original colou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I waited nearly a year to get my chair fixed. Nothing to do with Emmiera. This company was fantastic I had them out 3 times trying to get my furniture company to sort out a manufacturing fault. Emmier... Toon meer
Bedrijf heeft geantwoord
Our Sofa was damaged and poorly put together on delivery. Jamie was sent from Emmiera and he looked it over and ordered a replacement part. Jamie returned when the part had been delivered and profess... Toon meer
Very quick to respond to the issue with the corner unit supplied by Oak Furniture Land. Easy to arrange a visit from an engineer, kept up to date with visit. The engineer listened to my complaint and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Not good
Rude, unhelpful personnel, who expect customers to do any “heavy lifting”. No time given until 20mins before the visit this to sheltered housing
15 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your experience. Following your review, we requested further information so that we could fully investigate the concerns raised regarding the visit and the service provided. Unfortunately, no additional information was received.
Without further details, we are unable to carry out a full investigation into the issues mentioned. We remain committed to reviewing any concerns raised by our customers and would welcome the opportunity to look into this matter further should you wish to contact us directly with additional information.
Armchair adjustment … Really pleased with the gentleman who…
Really pleased with the gentleman who arrived on time . Very polite even took his shoes off ! Attended to the problem I had with my 2 armchairs efficiently making them 100% perfect . Very happy with the service .
16 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your lovely feedback. We're delighted to hear that you were so pleased with the service provided. It's wonderful to know that our technician arrived on time, was polite and respectful, and even took the extra step of removing his shoes.
We're also pleased that the issues with your armchairs were resolved efficiently and to your satisfaction. Knowing they've been restored to "100% perfect" is exactly the outcome we strive for. Thank you for taking the time to share your experience, and we're thrilled that you're so happy with the service received. 😊
Polite and Efficient
Can’t fault the two lads who came separately on two different occasions due to the first replacement part also being faulty, (not the fault of Emmiera). Both times each one was friendly, polite and efficient with nice respect for our home removing shoes at door. Also good communication with regard to appointment times and both arrived bang on the time stated.
However Emmiera seem to have an issue with their ordering system. Even though it did end up working each time they insist on confirming a date for the visit BEFORE arranging to have the part delivered directly to the customer, while I thought it would make more sense to ensure receipt of the part from the manufacturer first. Also after the appointments were initially made with their booking system I then received further emails saying there would be a long delay with the parts, causing me to ring to find out what was happening. I was told to ignore the email as it had been sent out in error.
As I say, it did work out and they arrived as originally stated and, like the repair guys, the staff on the phone were also polite so I can say my overall experience of Emmiera was positive.
16 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share such detailed feedback. We're delighted to hear that both technicians provided a friendly, polite, and efficient service, and that they treated your home with respect by removing their shoes. It's also great to know that our communication regarding appointment times met your expectations and that both visits took place as scheduled.
We appreciate your comments regarding the ordering process and understand how the additional emails about part delays may have caused confusion. Your feedback is valuable and will be shared with the relevant teams as we continually look for ways to improve our customer journey.
We're pleased that, despite the issues with the replacement parts and mixed messaging, your overall experience was a positive one and that our technicians and office staff left such a good impression. Thank you again for your balanced and thoughtful review. 😊
Appointment was easy to make
Appointment was easy to make. The technician arrived within the time slot, very polite and friendly. The repair to the mattress was quite straightforward and took no time at all. I was pleased with the outcome.
15 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We're pleased to hear that booking the appointment was straightforward and that our technician arrived within the scheduled time slot. It's great to know that you found them friendly, polite, and professional throughout the visit.
We're also delighted that the mattress repair was completed quickly and efficiently, with a positive outcome. Thank you for taking the time to share your experience, and we're glad we could help. 😊
Friendly & Helpful
I’ve used the Emmiera Group a good few times now as I’ve unfortunately had various damage on my oak furniture. Every technician that has been to my property has been prompt, friendly & helpful.
16 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your continued trust and for taking the time to leave such kind feedback. We're delighted to hear that every technician who has visited your property has been prompt, friendly, and helpful. We understand how frustrating furniture damage can be, so it's wonderful to know that our team has consistently provided a positive experience on each occasion.
Your loyalty and support mean a great deal to us, and we're pleased we've been able to help restore your oak furniture over the years. Thank you again for your recommendation, and we look forward to assisting you whenever needed in the future. 😊
They lied about their report.
Had a sofa from grampian furnishers that had sunken in, emmiera group sent someone to look at the sofa.
He sat on it, took a photo of himself looking at it, looked under the sofa and took a photo the underside of the sofa.
He never opened the flat at the back of the sofa where you can look at see all the inner workings of the sofa.
He then said he can't see anything wrong with the springs or the frame and asked me so sign something saying there's nothing wrong with the springs and the frame.
grampian furnishers then phoned me a few days later saying the sofa had "natural settlement" since I only had the sofa for about a year and a half and I've not been staying at my house for that long I don't see it as that being the case, that's premature settlement rather than genuine natural settlement.
grampian furnishers told me on the phone that this had been explained to me, which it had not, so what is in the report is obviously not what I was told.
So basically emmiera group exists just to fob people off, I'd avoid completely if I could since they lied to me.
UPDATE
They have lied in their reply.
They said "Our technician carried out an assessment of the sofa and found that the affected seat cushion felt normal when in use"
That is a flat out lie, the seat is clearly dipping down a lot. It's 1 and a half years old and hasn't been used very much so that is clearly not " natural settlement of the interior materials" As that is not expected to happen after a year and a half of light use.
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the outcome of the inspection and felt your concerns were not fully addressed.
Our technician carried out an assessment of the sofa and found that the affected seat cushion felt normal when in use, with no indication of a fault with the frame or springs. This was also confirmed through an internal inspection of the springs, which showed no signs of failure or defect. Based on the findings at the time of the visit, the seating appearance was assessed as being consistent with natural settlement of the interior materials rather than a structural issue.
We appreciate that this may not have been the outcome you were hoping for, particularly given the age of the sofa, and we understand your frustration. Our technicians are committed to providing impartial assessments and their reports are based solely on the condition observed during the inspection.
We value all customer feedback and are sorry that your experience did not meet your expectations. Thank you for bringing your concerns to our attention.
The company contacted me quickly to…
The company contacted me quickly to arrange an appointment and your technician arrived well within the allotted time slot. He carried out the repair quickly and efficiently. He was polite and courteous. A job well done.
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful feedback. We're delighted to hear that our team was able to contact you quickly to arrange your appointment and that the technician arrived well within the allocated time slot.
It's great to know that the repair was completed quickly and efficiently, and that our technician's polite and courteous manner made a positive impression. We take great pride in delivering a professional service, so we're thrilled to hear that you were happy with the outcome.
Thank you for taking the time to share your experience. We really appreciate your kind words and are pleased we could help. 😊
Very pleased with service
Very pleased with service, easy company to deal with. Had 2 different technicians attend both very polite and professional.
15 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We're delighted to hear that you were very pleased with the service provided and found us easy to deal with throughout the process.
It's especially great to know that both technicians who attended were polite and professional, consistently delivering the high standard of service we strive for. We really appreciate you taking the time to share your experience and thank you for choosing Emmiera Group. 😊
Repair and comms from Emmiera were…
Repair and comms from Emmiera were good. Guys arrived on time were polite and efficient.
Only issue was that the time it took from reporting the problem to the SCS and getting the repair done was far too long. Probably not Emmiera fault (not sure) but 3 months is not great.
15 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review and for your kind comments regarding our communication and the technicians who attended your repair. We're pleased to hear that you found the team polite, efficient, and professional.
We do understand your frustration regarding the overall timescale and would like to provide some context around the delay. We received the job on 18 June 2026, and following an assessment by our expert triage team, it was identified that a new bed mechanism and feet were required. These parts were ordered the same day; however, we were advised by the supplier that they were subject to a four-week lead time.
The replacement parts then arrived at our warehouse on 6 August 2026. Unfortunately, due to the size and weight of the mechanism, the repair required a two-person team and a larger vehicle, which limited appointment availability. The earliest suitable appointment was therefore booked for 10 August 2026.
We sincerely apologise that the repair took longer to resolve than either you or we would have liked. While some of the delay was outside of our direct control, we appreciate that waiting for an essential repair can be frustrating. Thank you for your patience throughout the process, and we're glad that the repair was ultimately completed successfully.
Excellent service
Excellent service, completed the repair quickly and with little fuss. Strongly recommended.
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic feedback. We're delighted to hear that you were pleased with the repair and found the service efficient and hassle-free.
Our technicians take great pride in delivering high-quality repairs with minimal disruption, so it's wonderful to know that this was reflected in your experience. We truly appreciate your recommendation and thank you for taking the time to share your positive comments. 😊
Turned up in the time frame given
Turned up in the time frame given, he was friendly and knowledgable and spent time making sure he resolved the issue fully
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind feedback. We're delighted to hear that our technician arrived within the agreed time frame and provided a friendly and knowledgeable service.
It's great to know they took the time to ensure the issue was fully resolved rather than rushing the repair. Delivering a thorough and professional service is something we take great pride in, so we're pleased this was reflected in your experience.
Thank you for taking the time to share your review. We really appreciate your recommendation and are glad we could help. 😊
The overall service received was…
The overall service received was brilliant. From reporting the fault to getting the repair done it was so easy and done very quickly. Pleasant service team who respected our home with very positive attitude. 😀
15 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you found the entire process, from reporting the fault through to the completed repair, quick and straightforward.
It's especially pleasing to know that both our service team and technician provided a positive experience and treated your home with the respect it deserves. We pride ourselves on delivering efficient service with a friendly and professional approach, so your kind comments mean a great deal to us.
Thank you for taking the time to share your experience. We're thrilled that you were so happy with the service received and will be sure to pass your feedback on to the team. 😊
Excellent Servise
Technician very polite and explained how he intended to fix the repair which he successfully achieved.
Clean and tidy. Highly recommended.
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We're delighted to hear that our technician was polite, professional, and took the time to explain how the repair would be carried out before successfully resolving the issue.
It's also great to know that the work was completed cleanly and tidily, leaving a positive impression from start to finish. We really appreciate your recommendation and thank you for taking the time to share your experience with us. 😊
Great service from the guy who came to…
Great service from the guy who came to our house .. he was quick!
12 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review! We're delighted to hear that you received great service and that the technician was able to resolve the issue quickly. We pride ourselves on providing efficient, professional service, and it's wonderful to know this was reflected in your experience. Thank you for taking the time to share your feedback, and we appreciate your support.
First class service from the member of…
First class service from the member of staff.
He explained everything that he felt needed doing.
We discussed this further as i wanted to know the best way to keep the leather in good condition.
Really pleased with the repair a d advice
Thank you
Ray Hall
11 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you received first-class service from our technician and that they took the time to explain the repair and answer your questions about caring for your leather furniture.
It's great to know that the advice provided was helpful and that you're pleased with both the repair and the overall experience. We really appreciate you taking the time to share your feedback and will ensure your kind comments are passed on to the technician.
Thank you for taking the time to share your experience, and we hope you continue to enjoy your furniture for many years to come
Great communication
Great communication, great service and great and product. Just extremely easy and pleasant to deal with, provided information when needed and the technician that came to do the repair, David, what a guy! I’d give him ten stars out of five if I could.
14 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review! We're delighted to hear that you found the communication, service, and product to be excellent, and that the whole process was easy and pleasant from start to finish.
We're especially pleased to hear your praise for our technician, David. We'll be sure to pass on your kind words to him. Comments like "ten stars out of five" really do mean a lot and are a wonderful recognition of the dedication and professionalism our technicians bring to every visit.
Thank you for taking the time to share your experience. We truly appreciate your feedback and support. ⭐⭐⭐⭐⭐😊
Amazing repair
The gentleman who came to repair two pieces of furniture was incredible. He was professional and did an outstanding job
11 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that our technician provided such a professional service and did an outstanding job repairing your furniture.
It's great to know that their expertise and attention to detail made such a positive impression. We take great pride in delivering high-quality repairs and excellent customer service, so your feedback is truly appreciated.
Thank you for taking the time to share your experience. We'll be sure to pass your kind comments on to the technician
Knowledgable
A bit annoying being given a pretty wide visiting time slot, but excellent service when they turned up. Very knowledgable guy - got on with it and sorted the fault even though it was a bit more difficult than he first thought. Thanks
11 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback. We appreciate that waiting within a wider appointment window can sometimes be frustrating, and we're grateful for your patience.
We're delighted to hear that once our technician arrived, you received excellent service. It's great to know that their knowledge, professionalism, and determination ensured the fault was resolved, even when the repair proved more challenging than initially expected.
Thank you for taking the time to share your experience. Your kind comments are greatly appreciated and will be passed on to the technician. 😊
Oak Furnitureland experience in making my new sofa like it was 6 months old o
I didn't like the guy who automatically said "There's no difference between your old chair".He's obviously going to say that! Then he proceeded to cut, yes cut ✂️ the bottom of my sofa open. Then took the staples out, as I found them over the floor. Finally going to get a piece of sponge about 5centimetres thick from his van. Then cut it in half which made it a tad better but when I asked him couldn't he of just put the other half of the sponge in there with it. He had the audacity of telling me "No, it would be like a park bench". Surely that was my decision to make! So a complete waste of time. It was disgraceful. I would never trust or buy anything from Oak Furnitureland again. Neither would I let Emmiera enter my house again.
11 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Our technicians aim to carry out repairs using approved methods and materials while explaining the work being undertaken. In this case, the technician's notes recorded the following:
On arrival to the customer's address, the customer advised that the RHF seat cushion interior was leaning into the arm.
Upon further internal investigation, it was found that the seat cushion interior had lost density, causing the seat to dip.
To address this, the sofa was carefully turned over, the dust cover was opened to gain access to the internal components, and a 2" foam insert was added beneath the springs to provide additional support and improve the seat's comfort.
We appreciate that you were dissatisfied with both the repair process and the outcome, and we're sorry that the work carried out did not meet your expectations. Customer feedback is important to us, and we take all concerns seriously.
Should you wish to discuss the matter further, we would encourage you to contact our customer service team so that your concerns can be reviewed in more detail.
Thank you for sharing your experience.
It's a miracle!
Very pleasant young man who simply got on with the repair. No nonsense and in a very short time he had created a miracle....you could not tell it was ever damaged (which was considerable). Brilliant. Thankyou.
7 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that our technician made such a positive impression and that the repair exceeded your expectations.
It's fantastic to know that they were professional, efficient, and able to restore the damage to such a high standard that it now looks as though it was never there. Comments like yours are a testament to the skill and dedication of our technicians.
Thank you for taking the time to share your experience. We'll be sure to pass your kind words on. 😊
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