We had a two seared sofa that the colour has come off one seat , Phil from Emmiera came today and very promptly realised that the sealer was not good enough , recoloured and matched the original colou... Toon meer
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Lees wat reviewers zeggen
I waited nearly a year to get my chair fixed. Nothing to do with Emmiera. This company was fantastic I had them out 3 times trying to get my furniture company to sort out a manufacturing fault. Emmier... Toon meer
Bedrijf heeft geantwoord
Our Sofa was damaged and poorly put together on delivery. Jamie was sent from Emmiera and he looked it over and ordered a replacement part. Jamie returned when the part had been delivered and profess... Toon meer
Very quick to respond to the issue with the corner unit supplied by Oak Furniture Land. Easy to arrange a visit from an engineer, kept up to date with visit. The engineer listened to my complaint and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Would give a zero if possible
Would give a zero if possible. Rubbish company when i comes to SCS products
Totally on SCS pockets , wont go against them. Can't be bothered to go into full story as will not solve anything on my part. Just a warning to future customers. Beware. They will say it how you sit on it or any other excuse.
13 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your feedback. We are sorry to hear that you remain dissatisfied with the outcome of your service visit.
For clarity, we received the instruction from your retailer on 12 January 2026, and the delivery date provided to us was 24 March 2025. An appointment was subsequently booked by yourself via our online booking system for 18 February 2026.
The information supplied by your retailer advised that the concern related to uneven support on the left-hand seat, with settlement having occurred on the arm side of the seat cushion. It was also reported that no issues had been identified with the internal structure or suspension.
During our technician's inspection, the sofa was thoroughly assessed. To improve the seating support, and as a gesture of goodwill, the technician carried out remedial work by turning the sofa onto a blanket, extending the footplate, and adding a wrapped piece of 1" foam above the elastic webbing. This restored the seat level, retained the correct shape of the cushion, and resulted in a more even and supportive seating experience.
Based on the inspection findings, the reported issue was determined not to be the result of a manufacturing fault. However, our technician still carried out the interior boost to improve comfort and support and advised being mindful of consistently sitting in the same area of the seat, as this can contribute to uneven settlement over time.
We would also like to address the suggestion that our findings are influenced by retailers. Emmiera Group's technicians conduct independent assessments based solely on the condition of the furniture at the time of inspection and the evidence available. Our findings are not influenced by any retailer, manufacturer, or third party.
While we appreciate that this outcome was not what you had hoped for, our inspection and conclusions were based on the evidence observed during the visit.
Complete waste of time
There was a spot on a table from Cotswold. I was told that Emmiera needed to attempt to correct it. I had to take a day off work to stay in as given no specific time till day before. Technician said that he had no idea what it was, used an abrasive cleaner which did not get rid of spot and took the finish off. Then spilt spots of varnish which he said would disappear but they have not. So table top now looks significantly worse than when it arrived, I’ve wasted a days leave and now I have to have a replacement table .
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with both the outcome of the visit and the overall experience.
Our technician attended to inspect a mark on the tabletop which, as discussed during the appointment, was reported as having been present at the time of delivery. Upon inspection, the mark appeared to be a darker patch within the stain finish. The technician carried out a light sanding process to the affected area and attempted to blend the finish using a specialist wood repair kit in an effort to improve the appearance.
Unfortunately, despite these efforts, you remained dissatisfied with the result following your inspection of the repair. We appreciate that taking time away from work for an appointment is inconvenient, and we understand your frustration that the table ultimately requires replacement.
Whilst our role was to assess and attempt a repair in line with the instructions provided, we are sorry that on this occasion the outcome did not meet your expectations. We have noted your comments and will ensure your feedback is shared internally as part of our ongoing review process.
Very professional and quality service
We have had a technician from Emmiera come on two different occasions - one to replace cushion in a sofa purchased via Argos and the other time to fix splintered wood in a chest of drawers purchased from Oak Furnitureland. On both occasions the technicians were very personable, knowledgeable and professional. They fixed both issues on site and to a very good standard. They were respectful of the space and left no rubbish or dirt behind. They also showed up at the allocated slot. The only potential negative I would say is that the available slots at the repair booking stage were quite far in advance (few weeks), so we needed to wait for the repairs a little longer than we would have liked. But we were perfectly happy with the service received. Thank you.
4 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your detailed review. We're delighted to hear that you have had positive experiences with our technicians on both occasions.
It's wonderful to know that the repairs to your sofa and chest of drawers were completed to a high standard and that our technicians were personable, knowledgeable, and professional throughout. We're also pleased that they were able to resolve both issues during the visit while being respectful of your home and leaving everything clean and tidy afterwards.
We appreciate your feedback regarding appointment availability. While repair schedules can sometimes be affected by demand and location, we understand that waiting a few weeks can be frustrating and thank you for your patience.
We're very pleased that, overall, you were happy with the service you received. Thank you for taking the time to share your experience and for your kind comments. 😊
Sofa Repair
Really pleased with the service I received from Emmiera Group when repairing my sofa. Very pleasant gentleman arrived well within the time slot. Very clean and tidy worker.
10 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you were so pleased with the service you received.
It's great to know that our technician arrived well within the scheduled time slot and that you found them to be both pleasant and professional. We take pride in delivering high-quality repairs while ensuring our technicians work cleanly and respectfully in our customers' homes, so we're pleased this was reflected in your experience.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to the technician. 😊
Provide your feedback on BizChat
Very good service
Very good service. Issue resolved quickly. My husband said he was a lovely man that came to the house. Easy booking method.
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you received very good service and that your issue was resolved quickly.
It's especially pleasing to know that our technician made such a positive impression. We're glad your husband found them friendly and professional, and that the booking process was straightforward and easy to use.
Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and we'll be sure to pass your kind comments on to the technician. 😊
A really lovely engineer came
A really lovely engineer came. Fixed the problem
In no time , l just wish l hadn’t had to wait so long for him to come , as lm disabled and really rely 100% on my riser / recliner
11 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that our technician was able to resolve the issue quickly and that you found them so pleasant and professional.
We do, however, appreciate your comments regarding the wait for the appointment. We understand how important a riser recliner can be, particularly when you rely on it every day, and we're sorry that you had to wait longer than you would have liked for the repair.
It's wonderful to know that, despite the delay, the problem was fixed promptly once our technician arrived. Thank you for taking the time to share your experience and for your patience throughout the process
First Class
From start to finish I found my experience with Emmiera group first class, from reporting the fault, through their friendly customer services to the professionalism of the technician. One if those process that makes life easier because of the way they handled it. Thank you
10 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that your experience was first class from start to finish.
It's great to know that our customer service team provided friendly support throughout the process and that our technician demonstrated the professionalism you expected. We strive to make the repair journey as straightforward and stress-free as possible, so it's especially rewarding to hear that the way your claim was handled made life a little easier.
Thank you for taking the time to share your experience. Your kind feedback is greatly appreciated and will be shared with the team. 😊
Smooth Service
Appointment set up easily. Experienced technician turned up on time and carried out repair effectively.
1 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that arranging your appointment was easy and that our technician arrived on time, carried out the repair effectively, and provided a positive experience. We appreciate your feedback and thank you for taking the time to share it.
Terrible experience
Terrible!!! Was delivered a faulty sofa from SCS who use this company for inspections. The report sent to SCS was full of untruths and did not reflect the actual facts of the visit. After contacting Emmeria to challenge the report, they refused to rectify it as the Technician when contacted chose not to rectify his error and still did not report on what actually occurred truthfully. This has resulted in conflict between myself and SCS who are choosing to believe Emmeria Technician and not me. Very very unhappy with both companies!!!!!
After seeing the response to my review. I am still adamant that the report does not reflect the outcome of the visit. I am extremely disappointed with this but unfortunately it’s a case of one word against another. Disappointing that a professional organisation chooses to allow this to happen.
As you can see from their reply, they are still insisting that I am lying and have taken the technicians word. The report WAS flawed and as a result I am unable to fight my corner and am left with a brand new faulty sofa!!!!
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback. We are sorry to hear that you are disappointed with the outcome of the inspection.
Our records show that when our technician attended, the concern reported was that the footrests were rubbing during operation. The technician assessed the issue, made a minor adjustment to the scissor mechanisms to reduce the contact, and explained that a slight amount of rubbing can be expected during normal use.
We also understand there has been concern regarding the contents of the report. Following discussions with the technician and a review of the notes recorded at the time of attendance, we found that the report accurately reflected the observations made during the visit. We have therefore been unable to amend the report, as it represents the technician's professional assessment of the furniture on the day.
In addition, our records indicate that upon arrival, the customer advised the technician that they had been informed by the retailer not to carry out any repairs. Despite this, the technician only made a minor adjustment in an attempt to assist with the reported concern and improve the operation of the furniture.
We appreciate that this situation has been frustrating and that you may disagree with the findings. However, we must ensure that any report issued remains an accurate reflection of the technician's observations and professional opinion.
We take all customer feedback seriously and thank you for taking the time to share your experience.
Very friendly and efficient service
Very friendly and efficient service. Great repair.
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you found the service friendly and efficient and that you were pleased with the repair. Our technicians take great pride in delivering high-quality workmanship and excellent customer service, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We truly appreciate it.
First Class Seevice
From start to finish communication excellent service excellent. Customer service is second to none, really polite helpful chap who came respectful to property. And full of advice and information
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We're delighted to hear that you received excellent communication and service from start to finish. Providing outstanding customer care is something we pride ourselves on, so it's wonderful to know that our technician was polite, helpful, respectful of your property, and able to provide useful advice and information throughout the visit.
We truly appreciate your kind feedback and thank you for taking the time to share your experience.
Great experience and very efficient and…
Great experience and very efficient and knowledgeable. Very pleased with the repair to our sofa and technician was great. Highly recommended
10 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We're delighted to hear that you had a great experience and found our service efficient and knowledgeable. It's fantastic to know that you were pleased with the repair to your sofa and that our technician made such a positive impression.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. Thank you for your support.
Fantastic company
Fantastic company , very professional and informative . Repaired my sofa there and then , nothing was too much trouble . I recommend 100%.
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We're delighted to hear that you found our service professional, informative, and hassle-free. It's wonderful to know that your sofa was repaired during the visit and that our technician was able to resolve the issue to your satisfaction.
Providing excellent customer service and going the extra mile for our customers is always our goal, so your kind words mean a great deal to us. Thank you for your recommendation and for taking the time to share your experience.
Service
The appointment was arranged quickly but required prepayment of home visit.
The technician arrived on time, very polite and respectful. He fixed the bed within less than half an hour.
Thank you 😊
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your lovely review.
We're delighted to hear that your appointment was arranged quickly and that our technician arrived on time, treated your home with respect, and resolved the issue with your bed so efficiently. We always strive to provide a professional and courteous service, and it's wonderful to know that this was reflected in your experience.
Thank you for taking the time to share your feedback. We truly appreciate it and are pleased we could help. 😊
Fabulous service
They kept us well informed about when they would arrive and came exactly at the time stated. The service received was excellent, respectful of our property, laid sheets down to tilt the chair over and had the problem sorted very quickly and efficiently. Very friendly and pleasant to deal with. 5*
8 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review. We're delighted to hear that you were kept well informed throughout the process and that our technician arrived exactly as scheduled. It's great to know that the repair was completed quickly and efficiently while ensuring your property was treated with care and respect. We truly appreciate your kind comments
Very satisfied customer
I was extremely pleased with the service provided in re-covering my settee. It was quick and efficient and the end result was very good.
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you were extremely pleased with the re-covering of your settee and that the process was completed quickly and efficiently. It's fantastic to know that you are happy with the final result. We truly appreciate your feedback
I had a courtesy call before arrival
I had a courtesy call before arrival, the furniture technician immediately located the problem,and quickly,efficiently dealt with it left no mess,very professional service.
9 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent review. We're delighted to hear that you received a courtesy call before arrival and that our technician was able to quickly identify and resolve the issue. It's great to know that the work was carried out efficiently, professionally, and with no mess left behind. We truly appreciate your feedback
Emmiera group came to our rescue and…
Emmiera group came to our rescue and put right all the faults on our new recliner sold to us by furniture village.
Emmiera were really professional and help full. I would recommend Emmiera
2 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic feedback. We're pleased we could help put things right and ensure your recliner was repaired to your satisfaction. It's great to hear that you found our team professional and helpful throughout the process. We truly appreciate your recommendation and support.
Excellent service
Excellent service
The technician phoned before arrival
Identified and rectified the problem with my chair
Very professional
Well done to all involved 👍😃
8 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that you received excellent service and that the technician kept you informed before arriving. It's great to know the issue with your chair was quickly identified and resolved, and that the professionalism shown throughout the visit met your expectations.
We'll be sure to share your kind comments with everyone involved. Thank you for taking the time to leave a review.
Really lovely knowledge guy who came…
Really lovely knowledge guy who came and mended our bed. Very happy with service.
7 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We're delighted to hear that our technician was knowledgeable, friendly, and able to repair your bed to your satisfaction. It's wonderful to know you were happy with the service provided. We really appreciate your feedback and will be sure to pass your comments on to the technician. Thank you for taking the time to share your experience.
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