We had a two seared sofa that the colour has come off one seat , Phil from Emmiera came today and very promptly realised that the sealer was not good enough , recoloured and matched the original colou... Toon meer
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Lees wat reviewers zeggen
I waited nearly a year to get my chair fixed. Nothing to do with Emmiera. This company was fantastic I had them out 3 times trying to get my furniture company to sort out a manufacturing fault. Emmier... Toon meer
Bedrijf heeft geantwoord
Our Sofa was damaged and poorly put together on delivery. Jamie was sent from Emmiera and he looked it over and ordered a replacement part. Jamie returned when the part had been delivered and profess... Toon meer
Very quick to respond to the issue with the corner unit supplied by Oak Furniture Land. Easy to arrange a visit from an engineer, kept up to date with visit. The engineer listened to my complaint and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Arrived at arranged time
Arrived at arranged time. Quick efficient repair
3 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
It's great to hear that our technician arrived at the agreed time and was able to complete the repair quickly and efficiently. We always aim to provide a reliable, professional service, so we're pleased that your experience reflected this.
Thank you for taking the time to share your feedback. Your kind comments are greatly appreciated.
No problem at all
No problem at all
The problem was solved quickly and efficiently
3 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
It's great to hear that the issue was resolved quickly and efficiently, and that the whole process went smoothly for you. Our team always aims to provide a hassle-free service and effective repairs, so we're pleased that this was your experience.
Thank you for taking the time to share your feedback. We really appreciate your kind comments.
Rectify problems with new armchair
This company were sent to look at and repair our new armchair, their technician was friendly and rectified the 2 problems, leaving the chair in perfect condition offering us peace of mind, we would stron recommend their staff and excellent service
3 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
It's wonderful to hear that our technician was able to resolve both issues with your armchair and leave it in perfect condition. We're pleased that you found them friendly and professional, and that the visit provided you with peace of mind.
Providing a high standard of workmanship alongside excellent customer service is something we take great pride in, so it's great to know that your experience reflected this.
Thank you for your recommendation and for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician.
Great communication
Great communication. Technician was polite arrived promptly.
2 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
We're delighted to hear that communication was great throughout the process and that our technician arrived promptly and provided a polite, professional service. We always strive to keep our customers informed and deliver a positive experience from start to finish.
Thank you for taking the time to share your feedback, it is greatly appreciated. 😊
Easy to book
Easy to book, techniciancalled Gary, hewas fantastic
2 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your 5-star review.
We're pleased to hear that booking was easy and that Gary provided such fantastic service. We'll be sure to pass your kind comments on to him, as we know he'll appreciate the recognition.
Thank you for taking the time to share your feedback. We really appreciate it and are delighted you had a positive experience with us. 😊
Clearly biased towards their client.…
This company clearly has a bias towards their clients when doing inspections.
They came out to inspect a mattress for Bensons that had huge crease on top.
Which he tried to say was where I get in and out of the bed. I'm not sure if there is a correct way to do this. Pointed out that it's not actually where I get in and out and mattress is regularly rotated.
When i asked about his findings before he left his response was I'm just here to test the springs. They're was never an issue with that.
Hes sent report saying that there was no fault which ever Bensons for beds agreed wasn't correct and agreed to replace.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We're sorry to hear that you were unhappy with the outcome of the inspection and that you felt your concerns were not fully addressed.
Our technician carried out a full inspection of the mattress, including visual checks, support assessments, spring recovery testing, settlement measurements across all nine zones, and an evaluation of the bed base and side walls. The findings concluded that the mattress remained fully supportive, with no manufacturing defects identified and all settlement measurements falling within the manufacturer's acceptable tolerances. The slight creasing noted on the mattress surface was assessed as a result of padding movement rather than a product fault.
We appreciate that this conclusion differed from your own expectations and understand your frustration. As an independent inspection company, our role is to provide a report based on the condition of the item at the time of inspection and the results of the tests carried out. We do not make the final decision regarding any replacement or remedy, as this remains with the retailer.
We note that Bensons for Beds subsequently chose to replace the mattress, and we are pleased that a resolution was ultimately reached for you. Thank you again for your feedback, which we will share with the relevant team.
Member of staff came to look at our…sofa's
Member of staff came to look at our sofa's, before coming into house to even examine the problem, he brought a handheld steamer, he steamed the damaged area, which did nothing, said thst was what he was told to do.
He promised to send us thd photos and said we would receive a written report.
He did not send any pictures, when i phoned i was told the report would go to sofa provider. He told them he had fixed and repaired the sofas which was not true! Total waste of my time and his!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your feedback. We're sorry to hear that you were dissatisfied with your experience.
Having reviewed the inspection details, I can confirm that our technician was correct in attempting to steam and redress the left-hand and right-hand arms of your sofa as an initial remedy for the creasing that had been reported to the retailer. After explaining this process to you, you advised our technician that you remained unhappy with the condition of the furniture.
Our technician also explained that, due to the hollow fibre filling within the arms and the foam used in the seat cushions, regular dressing and maintenance is required to help maintain the sofa's appearance. However, despite this advice, we have still provided a repair recommendation to your retailer for their consideration.
Regarding the photographs and inspection report, unfortunately, as an independent third-party service provider, we are contracted by and report directly to the retailer. For this reason, all photographs, findings, and reports must be submitted directly to them rather than to the customer.
We have made your retailer aware that you remain dissatisfied and have requested that they contact you directly to discuss the matter further.
Thank you again for your feedback, and we hope a satisfactory resolution can be reached with your retailer.
Very good service
They arrived on time , both pleasant and professional . Efficiently corrected the damage to a wardrobe delivered with damage. Very happy with their service overall .
2 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that our technicians arrived on time and provided a pleasant, professional service. It's great to know they were able to efficiently repair the damage to your wardrobe and leave you happy with the outcome.
Your feedback is greatly appreciated, and we will be sure to pass your kind comments on to the technicians involved. Thank you for choosing Emmiera Group, and please don't hesitate to get in touch if we can assist you again in the future.
I rang them got appointment turn up…
I rang them got appointment turn up early what I was happy the sorted my problem out very quickly very happy all working thank you .
1 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that arranging your appointment was straightforward and that our technician arrived early, which was a bonus for you. It's great to know your issue was resolved quickly and that everything is now working as it should.
We really appreciate your kind feedback and thank you for choosing Emmiera Group.
Dressing fault on 3 Piece suite
We had a dressing fault with a new three piece suite.
Having been put in touch with Emmiera Group by the supplier we were quickly able to arrange an appointment and time to suit us.
Engineer on the day kept us upto date with time of arrival and was quickly able to rectify fault.
Excellent service.
1 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that, after being referred to us by your supplier, you were able to quickly arrange an appointment at a time that suited you. It's also great to know that our engineer kept you updated on their arrival time and was able to rectify the fault with your three-piece suite efficiently.
We really appreciate your kind comments and are pleased that you found the service excellent from start to finish.
Very Very Professional
Very Very Professional. We are very pleased with the sofa
28 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you were very pleased with your sofa and that you found our service to be highly professional.
I'll be sure to pass your kind comments on to the technician involved, who will be pleased to know their work made such a positive impression.
Thank you for taking the time to share your feedback, and we wish you many years of enjoyment with your sofa.
Really disappointed
Really disappointed with the service I received today. Given a time slot of 7:30am to 10:30am but arrived 11:00am but i do accept delays can happen just nice to be notified. When I opened the door I didn’t get a friendly hello or introduction so I don’t know the technicians name just ‘here for the sofa.’ Walked into my small living room and just started taking photos of sofa no words spoken. Then started moving other furniture around for access, understandable, but pushed a smaller sofa back into me with no acknowledgement and again no speaking. Assessed the damage and needed the lights on so I was asked ‘can I have lights on’ which yes is a reasonable request. but no please or anything. He did a fix but I have no idea what was wrong or has actually been done to fix it. The original complaint was a sofa foot snapping after 2 months of use. From what I could see, when he left to get tools from his van, and the photos I took at that time is there is damage to the frame not just where the foot attaches. Admittedly, the foot is now on and in place but I have absolutely no report of verbal acknowledgement of what was actually broken and what was repaired which is very disappointing seeing as with any other service this would be discussed and relayed to the customer. I am now left with a sofa that i have no real confidence in as I don’t understand what’s been done to fix it. I feel this is just going to occur again as the frame appeared damaged. He then left after seemingly fixing the issue taking tools etc but left all my furniture he’d moved where it was leaving me, a single female, to move it back myself.
Unfriendly service with no explanation of what’s been done and left my house a mess. Just disappointing, I appreciate people have bad days and timelines etc to work to but I felt like a complete inconvenience and now don’t know how to proceed as i have no idea what the true assessment of the damage and subsequent ‘fix’ was. Just really bad customer service all in all.
1 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and appreciate you bringing these concerns to our attention.
We understand your frustration regarding the technician's arrival outside of the estimated time slot. While our aim is always to attend within the allotted window, our time slots are estimates as previous repairs can occasionally take longer or shorter than anticipated depending on the nature and complexity of the work being carried out. That said, we appreciate that better communication regarding delays would have improved your experience.
We are also disappointed to hear your comments regarding the level of customer service you received during the visit. Professionalism, courtesy and clear communication are standards we expect from all of our technicians, and your feedback will be reviewed internally with the relevant team.
With regard to the repair assessment and report, as a third-party repair provider we are unfortunately unable to discuss the findings directly or provide copies of our reports to customers. However, we can confirm that the technician's report was completed and sent to your retailer on the same day as the appointment. We would therefore recommend contacting your retailer directly, as they will be able to discuss the outcome of the inspection and any next steps with you.
We are pleased to hear that the immediate issue with the foot has been addressed, though we completely understand your concerns about the overall repair and your confidence in the sofa going forward. We would encourage you to raise these concerns with your retailer so they can review the technician's findings with you.
Thank you again for your feedback, as it helps us improve our service. We are sorry that your experience left you feeling disappointed and hope the above clarifies the next steps available to you.
Excellent service from the time they…
Excellent service from the time they got in touch kept me informed constantly telling me about the part I was waiting on right up till it arrived then kept in touch to let me know when the job would be done can’t thank you them enough would also like to thank the engineer for doing an excellent job he phoned before he arrived to let me no when he would arrive he was polite and friendly and did the job professionally he is an asset to your company
1 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful 5-star review. We're delighted to hear that you were kept informed throughout the process and that our team provided regular updates while you were waiting for your part to arrive.
It's great to know that the communication from start to finish met your expectations and that you were pleased with the service provided. Your feedback means a lot to us, and we'll be sure to share your kind comments with the team.
Thank you for taking the time to leave a review, and we appreciate your support.
Very good service
Very good service, friendly and helpful member of staff
14 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your 5-star review. We're delighted to hear that you received very good service and found our team member to be friendly and helpful.
We pride ourselves on providing excellent customer service, so it's great to know we met your expectations. We really appreciate you taking the time to share your feedback and will pass your kind comments on to the team.
Thank you for your support.
two appointments cancelled
I had two appointments cancelled at the very last minute. One cancellation is understandable two is just incompetence. In my frustration I contacted the furniture retailer who escalated my issue with Emmiera. A third appointment was then arranged and this time kept. Carlos your technician was absolutely excellent. Five stars for him. He resolved my issues in less than an hour. I was so impressed. Such a pity you let yourself done in the first place with the two cancelled appointments.
18 juli 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your review.
Firstly, please accept our sincere apologies for the frustration caused by the two cancelled appointments. We completely understand how disappointing this would have been, especially after rearranging your schedule on more than one occasion. Unfortunately, due to your location, we have a limited number of technicians covering the area and, on this occasion, unforeseen circumstances resulted in the appointments needing to be cancelled. While these situations can sometimes be unavoidable, we appreciate that this is not the level of service we aim to provide.
That said, we're pleased that your concerns were escalated and that we were able to arrange a further appointment. It's fantastic to hear that Carlos provided such an excellent service, resolving the issues quickly and leaving such a positive impression. We will be sure to pass on your kind comments to him, and we're sure he'll be delighted to receive the recognition.
Thank you again for your honest feedback. It helps us identify where we need to improve, and we're sorry that your experience was impacted by the earlier appointment cancellations.
The engineer has completed the job and…
The engineer has completed the job and although it was not easy and took him longer than expected he did a very good job.
He was clean, tidy and very efficient although he had not encountered this particular model of chair before he worked it out.
10 out of 10 for all the work
1 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that our technician was able to successfully complete the repair, even though it proved more challenging and took longer than originally expected. It's great to know that his professionalism, problem-solving skills and attention to detail shone through, particularly as he had not previously worked on that specific model of chair.
We're also pleased to hear that he worked cleanly, tidily and efficiently throughout the visit. Your comments are greatly appreciated, and we'll be sure to pass your kind words on to the technician.
Thank you for taking the time to share your experience and for awarding us a perfect 10 out of 10. It means a lot to the team.
MOST of the issues sorted
Most of the issues sorted - one of the corners could’ve done with also being looked at but was missed off!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave us a review.
We're pleased to hear that most of the issues were resolved and that you were happy with the outcome overall.
As a third-party repair company, we are only able to attend to and repair the issues that have been authorised and instructed by the retailer. If there is an ongoing issue with one of the corners that was not included in the original instruction, we would recommend contacting your retailer directly to report this. They can then assess the matter and, if appropriate, arrange for us to revisit and inspect the additional concern.
Thank you again for your feedback, and we're glad we were able to help with the issues that were assigned to us.
First class service
First class service. The gentleman who attended us was friendly, polite and very professional. He showed and explained what the problem and how he intended to fix the problem. He was very respectful to our home, placing dust sheets down and removing his shoes every time he entered our property. Thank you for a first class service.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful 5-star review.
We're delighted to hear that you received such a positive experience from our technician. Providing a friendly, professional service and keeping customers informed throughout the repair is something we take great pride in, so it's fantastic to know this was reflected during your visit.
It's especially pleasing to hear that the technician took the time to explain the issue and the repair process, while also treating your home with the utmost care and respect by using dust sheets and removing his shoes.
We'll be sure to pass your kind comments on to the technician. Thank you again for taking the time to share your experience, and we're thrilled that you considered our service first class.
Brilliant repair
We had Brian come to repair our damaged console table. Good communication on the day with approximate arrival time, very pleasant and done a brilliant job repairing the damaged console table, can’t see where the damage was at all
27 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that Brian provided such a positive experience. Good communication is incredibly important, so it's great to know you were kept informed with an approximate arrival time on the day.
We're also pleased that Brian's repair of your console table exceeded your expectations and that the damage is no longer visible. We'll be sure to pass on your kind comments to him, as we're sure he'll be delighted to hear them.
Thank you for taking the time to share your experience, and we're thrilled that you were so happy with the result.
A well deserved 5*
Richard was the representative for the Emmiera Group he was polite friendly and professional he dealt with the issue of my Groaning recliner chair no problem A well deserved 5*
26 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent 5-star review.
We're delighted to hear that Richard provided such a positive experience. It's wonderful to know that he was polite, friendly and professional throughout his visit and was able to resolve the issue with your groaning recliner chair without any problems.
We'll be sure to pass your kind feedback on to Richard, who will be delighted to receive the recognition for his hard work.
Thank you for taking the time to share your experience and for awarding us a well-deserved 5 stars. It is greatly appreciated by the whole team.
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