We had a two seared sofa that the colour has come off one seat , Phil from Emmiera came today and very promptly realised that the sealer was not good enough , recoloured and matched the original colou... Toon meer
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Our Sofa was damaged and poorly put together on delivery. Jamie was sent from Emmiera and he looked it over and ordered a replacement part. Jamie returned when the part had been delivered and profess... Toon meer
Very quick to respond to the issue with the corner unit supplied by Oak Furniture Land. Easy to arrange a visit from an engineer, kept up to date with visit. The engineer listened to my complaint and... Toon meer
I waited nearly a year to get my chair fixed. Nothing to do with Emmiera. This company was fantastic I had them out 3 times trying to get my furniture company to sort out a manufacturing fault. Emmier... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Brilliant repair
We had Brian come to repair our damaged console table. Good communication on the day with approximate arrival time, very pleasant and done a brilliant job repairing the damaged console table, can’t see where the damage was at all
27 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that Brian provided such a positive experience. Good communication is incredibly important, so it's great to know you were kept informed with an approximate arrival time on the day.
We're also pleased that Brian's repair of your console table exceeded your expectations and that the damage is no longer visible. We'll be sure to pass on your kind comments to him, as we're sure he'll be delighted to hear them.
Thank you for taking the time to share your experience, and we're thrilled that you were so happy with the result.
A well deserved 5*
Richard was the representative for the Emmiera Group he was polite friendly and professional he dealt with the issue of my Groaning recliner chair no problem A well deserved 5*
26 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent 5-star review.
We're delighted to hear that Richard provided such a positive experience. It's wonderful to know that he was polite, friendly and professional throughout his visit and was able to resolve the issue with your groaning recliner chair without any problems.
We'll be sure to pass your kind feedback on to Richard, who will be delighted to receive the recognition for his hard work.
Thank you for taking the time to share your experience and for awarding us a well-deserved 5 stars. It is greatly appreciated by the whole team.
Great service
Really lovely chap who mended my sofa. Efficient, capable and polite. Would highly recommend.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful 5-star review.
We're delighted to hear that you were so pleased with the service you received. It's fantastic to know that our technician was efficient, capable and polite while carrying out the repair to your sofa.
We'll be sure to pass your kind comments on to him, as we're sure he'll be delighted to hear that his work made such a positive impression.
Thank you for taking the time to share your experience and for your recommendation. It is greatly appreciated by the whole team.
Great service
I was contacted night before and give a time slot. Technician arrived on time and was very respectful of property. What a lovely guy, very polite and respectful. Chair fixed in no time. Thankyou.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that you were kept informed ahead of your appointment and that our technician arrived within the scheduled time slot. It's wonderful to know that he treated your home with respect and made such a positive impression with his polite and friendly manner.
We're also pleased that your chair was repaired quickly and efficiently. We'll be sure to pass your kind comments on to the technician, who will be delighted to receive your feedback.
Thank you for taking the time to share your experience. We really appreciate your support.
The technician was very punctual and…
The technician was very punctual and worked quickly and repaired my sofa to a very high standard I would definitely recommend this company
25 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your 5-star review. We're delighted to hear that the technician arrived punctually, worked efficiently, and completed the repair to such a high standard. It's great to know you're pleased with the outcome and that you would recommend our company. We really appreciate your feedback and your recommendation.
good job done happy with the outcome
good job done happy with the outcome
26 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback.
We're delighted to hear that you were happy with the outcome of the repair and that the job was completed to your satisfaction. Your positive comments are greatly appreciated and will be shared with the technician involved.
Thank you again for taking the time to leave a review.
Had to wait slightly longer than I…
Had to wait slightly longer than I wanted for an appointment (over 2 weeks). But the communication was great and the technician was fantastic- top bloke.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your feedback. We are sorry to hear that the wait for your appointment was longer than you had hoped. However, we're pleased that our communication kept you well informed throughout the process and that you were happy with the service provided.
It's great to hear that our technician made such a positive impression and delivered a fantastic experience. We really appreciate your patience and your kind comments, and we will be sure to pass your feedback on to the technician.
Thank you again for your review.
Repair on sofa
No fuss came in and fixed my sofa.
Brilliant service thank you
27 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your 5-star review. We're delighted to hear that the repair process was straightforward and that your sofa was fixed quickly and efficiently. We’ll be sure to pass your kind comments on to the technician.
We appreciate your feedback and are pleased we could get your sofa back in working order. Enjoy your furniture, and thank you for taking the time to share your experience.
Fulfilled all my expectations
Fulfilled all my expectations. Corrected the problem in minutes. Very good.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave a 5-star review. We're delighted to hear that the issue was resolved quickly and that the service fulfilled all your expectations.
I'll be sure to pass your kind comments on to the technician involved. It's great to know they were able to identify and correct the problem within minutes, leaving you satisfied with the outcome.
Thank you again for your feedback. We really appreciate it. ⭐⭐⭐⭐⭐
Friendly and helpful technician
Friendly technician attended our property to fix a recliner chair. He talked us through what had gone wrong, fixed it and even gave us some handy hints on looking after the chair.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that the technician was able to resolve the issue with your recliner chair and that you found the visit helpful. Taking the time to explain the cause of the problem and provide advice on caring for your furniture is all part of the service we aim to deliver.
It's great to know you found our technician friendly and informative, and we will be sure to pass your kind comments on to them.
Thanks again for your feedback, and we wish you many more years of comfort from your chair. 😊
The engineer that came tonight my house…
The engineer that came tonight my house today was brilliant, neat, very skilled and a real ambassador to your company, my electric recliner is like new again
26 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave such a wonderful 5-star review.
We're delighted to hear that the technician provided such a positive experience. It's great to know they were able to restore your electric recliner to like-new condition while demonstrating the professionalism, skill, and care that we strive for on every visit.
Your comments about them being a real ambassador for our company are especially appreciated, and we'll be sure to pass your kind feedback on.
Thank you again for sharing your experience, and we hope you continue to enjoy your recliner for years to come. 😊
Thank you Harry
I had an issue with a sofa I purchased from a company. These guys were sent out to fix. Harry turned up on time, was very polite, focussed and completed the repair perfectly. Thanks Harry. :)
26 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that Harry provided such a positive experience. Arriving on time, being polite and professional, and carrying out a high-quality repair are exactly the standards we strive for, so it's wonderful to know he was able to complete the repair to your satisfaction.
We'll be sure to pass your kind comments on to Harry, who I'm sure will be pleased to hear that his hard work and attention to detail made such a positive impression.
Thank you again for sharing your experience. 😊
A very efficient and professional…
A very efficient and professional workman who replaced the cassette in my chair very quickly and took away all the rubbish. My chair now works as it should all thanks to him.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent 5-star review.
We're delighted to hear that the technician provided an efficient and professional service while replacing the cassette in your chair. It's great to know the repair was completed quickly, the area was left tidy, and that your chair is now working exactly as it should.
We’ll be sure to pass your kind comments on to the technician, who will appreciate your feedback.
Thank you again for taking the time to share your experience. 😊
Very polite and professional
Very polite and professional
Excellent job
Arrived in the pre advised set time frame
Woukd recommend them highly
25 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our technician polite, professional, and efficient. It's great to know they arrived within the pre-advised time frame and completed the repair to such a high standard.
Providing a reliable service and delivering excellent workmanship are priorities for us, so we're pleased that your experience reflected this.
Thank you for your recommendation and for taking the time to share your feedback. 😊
First rate Emmiera
Communications were very good and explicit in detail. The technician arrived within the appointed time slot, and his work was very professional. Overall we are very pleased with the repair service and with Emmiera Group's quality.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful 5-star review.
We're delighted to hear that you were pleased with both the communication and the repair service you received. Keeping our customers informed throughout the process is something we take great pride in, so it's fantastic to know that our communications were clear and detailed.
We're also pleased that the technician arrived within the scheduled time slot and carried out the repair in a professional manner. Your kind comments about the quality of both the repair and the service provided by Emmiera Group are greatly appreciated.
Thank you for taking the time to share your experience. We're delighted that you're so pleased with the outcome. 😊
Great service
Great guy who came out to repair our pouffe, knowledgeable and helpful, and quick service.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review.
We're delighted to hear that you were pleased with the service provided. It's great to know that the technician was knowledgeable, helpful, and able to complete the repair to your pouffe quickly and efficiently.
We take great pride in delivering a professional and reliable service, so we're thrilled that your experience reflected this.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to the technician. 😊
Good company and repair was very good…
Good company and repair was very good but took way to long and had to go to the dump to clear away old foam
24 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback. We're pleased to hear that you were happy with both the repair and the service provided by our technician.
We appreciate your comments regarding the timescales involved and would like to provide some additional context. Your claim was received by us on 13 July, and an appointment was arranged for 16 July. During that visit, our technician identified that new interior components were required to complete the repair.
Unfortunately, we do not order parts directly for your retailer/insurer. We were advised that the replacement interiors were received on 29 July, and a further appointment was then arranged for 10 August. Regrettably, this appointment had to be cancelled due to technician absence. We understand how frustrating delays can be and sincerely apologise for the inconvenience caused.
A new appointment was subsequently arranged for 24 August, at which time the repair was successfully completed.
We're also sorry to hear that you had to dispose of the old foam yourself and appreciate you bringing this to our attention. Thank you again for your review and for your patience throughout the process. We are delighted that the final repair met your expectations.
The upholstery gentleman was very…
The upholstery gentleman was very helpful fixing the problem with our sofa before he left he asked myself and husband to try the seats to see if we were satisfied with the repair can’t fault him at alll
24 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic 5-star review. We're delighted to hear that our technician was so helpful and that he was able to resolve the issue with your sofa to your satisfaction. We always want our customers to feel confident with the repair before we leave, so it's great to know that you and your husband were pleased with the result. We really appreciate your feedback and your kind words.
1 Star
1 Star – Appalling service, terrible communication, and zero basic care
If your furniture retailer assigns Emmiera Group to handle your repairs, be prepared for a complete nightmare. They were contracted to fix a brand-new suite delivered on 14th May, and the entire process was a three-month disaster of broken promises, total silence, and logistical incompetence. What makes it worse is that they were fully aware I was grieving the sudden loss of my wife, who had passed away just 8 days prior to delivery. Instead of basic efficiency or empathy, I was treated with total disregard.
Failed Driver Reporting: On delivery day, the driver tested the recliners and confirmed one mechanism was completely faulty. There was also a noticeable mark on the fabric. The driver acknowledged the stain verbally but failed to report it in their official paperwork. Emmiera Group only agreed to fix it because the mark was clearly visible in the delivery photos alongside the faulty mechanism photos.
Three Months of Endless Delays: It took three full months from delivery for this issue to be resolved. I was never given a timeframe and had to constantly chase them for updates. It was obvious the replacement parts were shipped using the absolute cheapest, slowest freight method possible to save themselves money, while leaving me waiting.
Logistical Chaos: The only phone call I ever received from Emmiera Group was to claim the replacement part could not be delivered to my home and had to go to their depot first. The weeks or so later without any contact a driver randomly pulled up my drive and dumped two huge cardboard boxes with the parts at my door—completely unannounced and contradicting what they had just said.
Emmiera Group may be hired by big retailers to handle repairs, but their customer service and communication are virtually non-existent. Unprofessional, disorganised, and completely lacking in basic human decency. Avoid using them if you have a choice.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
We are disappointed to read your review and would like to provide some additional context regarding the handling of your repair.
Firstly, we would like to express our sincere condolences for the loss of your wife. We appreciate that this was an extremely difficult time for you, and we are sorry for any additional frustration caused during the repair process.
Your retailer referred the repair to us on 14th May, advising that the right-hand back cushion appeared to slant to the right. On 15th May, our triage team requested further photographs to help assess the issue and determine whether replacement parts would be required. Unfortunately, as these images were not received, we were unable to confirm the cause of the fault remotely.
An appointment was subsequently booked by yourself for 28th May, during which our technician inspected the suite and confirmed that a new electric recliner mechanism was required. Our parts team ordered the necessary component on the same day.
As a third-party service provider, we are only authorised to order parts through the retailer's approved suppliers and manufacturers. Unfortunately, the required part was supplied with a 12-week lead time, which was outside of our control. We emailed you to advise of this timescale as soon as we were informed.
On 1st July, we received notification that the replacement part could not be delivered directly to your address and would instead be sent to our workshop. A further email was sent to you on the same date advising of this update and providing an estimated delivery date of 21st July. Once parts are received, our standard process is to forward them to the customer to ensure all required components are available before a technician attends, helping to avoid unnecessary repeat visits.
Following receipt of the parts, an appointment was booked by yourself for 14th August, and at this visit our technician successfully fitted the new recliner mechanism.
During this appointment, you also raised a separate concern regarding a dark line visible on the inside of the right-hand arm cover. As this issue had not been included within the original authorised repair instruction from your retailer, it would normally require retailer approval before any work could be undertaken. However, as a gesture of goodwill, our technician resolved this issue during the same visit.
While we appreciate your frustration regarding the overall timescale, the delay was largely due to the manufacturer's lead time for the replacement component rather than any lack of action on our part. We do, however, acknowledge your concerns regarding communication and will take your feedback on board as part of our ongoing service review
Repair was a good experience I did not…
Repair was a good experience I did not score 5 stars because the initial assessment of problem by phone identified switch issue which was sent in post. The engineer came and the problem was the motor (waste of time / engineer visit / equipment !!!!!
Second part arrived in post and 2nd engineer visit on time and problem resolved which would have been a 5 star apart from 1st initial contact 😀
21 augustus 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave us a review and for awarding us 4 stars.
We're pleased to hear that our engineer was able to resolve the issue and that you were happy with the service provided during the repair visit.
We do, however, appreciate your feedback regarding the initial diagnosis. While our telephone triage process helps us identify the most likely cause of a fault and allows us to send parts in advance where possible, there are occasions when a physical inspection is required to fully determine the root cause. In your case, the switch was initially identified as the likely issue, but our engineer subsequently established that the motor required replacement instead.
We understand the frustration this caused, resulting in an additional visit and a delay in getting your furniture fully operational. Your comments are valuable and help us review how we can continue to improve our diagnostic process.
Thank you again for your feedback. We're delighted that the repair has now been successfully completed and that our engineer provided a positive experience.
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