Envelopes.com Reviews 183

Could not have had a worse experience with them. We placed our order a month ago and haven't heard anything. We finally called to see what was going on and they said there was issues with our art. Their team magically fixed the issues with the art while I was on the phone... and said they would try to start production next week. That is a two month delivery for envelopes and horrible customer service. They didn't offer to credit the order or anything. I would give them zero stars if I could. Plenty of places to get envelopes, I will never order from them again.

Would give no stars if I could. Horrible service, envelopes put into the mail AFTER the promised by date that was paid for dearly, and not a word of apology, refund or anything. They suck. Print your own.

Terrible customer service, waiting forever on proofs

Ordered from them twice. First time, the envelopes were over 1 week late and no one could give me any answers as to why they were being processed so slow or if the envelopes had gotten lost. After the fact, one of the support people let it slip that they forgot to order the envelopes to print my order...

Next time I ordered, they promise 24 hour delivery of a proof to approve. 5 days after purchase, I had yet to receive any proof. I contacted them via multiple channels and finally heard back that they could make the proof and send it my way, but they would not be able to speed up production time in order to still get the order to me on the timeline that the website promised when I ordered. I get it if the delay was because I got the proof and did not approve it, but they never sent me a proof to approve! Needless to say, that order got cancelled. Here's hoping that the refund actually hits my account.

I ordered 15 envelops, but I paid for next day early AM delivery. I know that it wouldn't go out the same day I ordered it because it was too late. I expected the next day for it to get shipped and the following morning for it to arrive. The day after I ordered it the envelops were sent out, but by noon the following day the package had not arrived early AM. I called customer service and they were mad and arguing with me. They said they would refund the $7 difference between next day and next day early AM. That completely misses the point. Zero accountability. Who pays triple in shipping what the item itself cost if it's not urgently needed ASAP. Don't offer Early AM next day delivery if you can't commit.

After waiting several weeks for my order, I contacted them through various means (web chat, email, phone) and the only response I received during the whole time was "Your order is in production." To date, I still have not received neither my order or any explanation as to the delay or even what the status is.

Would give zero stars if I could. Worst customer experience getting rush custom envelopes printed and shipped. Normally we would just go with our local print vendor but envelopes.com looked like it would be quicker. Our project was delayed and we kept getting the run around on if our project was even in production.

I ordered several items. Only after the order was placed was I informed several items were back-ordered 1-2 weeks. Its been 2 months now and no word. No response to email or phone calls. No offer for refund. I've had to purchase the items I needed elsewhere and file a claim with my bank to have the money refunded which is a huge waste of my time and energy. Reading the other reviews on here, I'm feeling lucky I at least got part of my order!

This company has the worst customer service. Received my envelopes in a timely manner however, 5 of the 8 boxes were defective with glue residue on the flap from the self seals. They cannot be used for small business.

I have called multiple times and sent pictures but they give me the runaround and don’t respond to my emails.

Not a good experience, I wish I would’ve read the reviews prior to ordering from them.

Buyers beware.

We ordered on 11/28, there was an issue with the payment but nobody contacted us. We paid again with a different card, but now it's been three weeks and we've not heard a word about our order. I've attempted to call, email, chat and haven't heard a word. Two years in a row we've used this company without issue until this year. I'm just hoping we receive them before we run out.

Absolute disaster of a company. It took 22 days for them to respond to my email. They tell you items will arrive within 7 business days when THEY KNOW there's no chance of that happening. They are deceptive and unethical

I ordered 700 5-1/4 x 7-1/4 envelopes for party invitations I was doing for large group. They only shipped 100 envelopes. When I realized the mistake I called envelopes.com to report the shortage and determine the quickest way to get me the additional 100 envelopes. I had to wait on hold for over 30 minutes. (Their hold music is terrible and it cuts in every minute to remind you that you are still on hold. When I finally got through I explained the problem and told the customer service representative that I needed the additional 100 envelopes overnighted. I even offered to cover the cost of overnight shipping. They assured me that was not necessary. I never got a confirmation the envelopes shipped. So, this morning I sent them an email request and am currently 25 minutes into being on hold. I am beyond frustrated.

Would give 0 starts if I could. They are a MISLEADING company. Their website says all over it Next Day shipping. Well, we chose Next Day shipping and guess when it shipped? 2 weeks later!!!! When I complained, I was told some bs about fine print. If you need something on any reasonable timeline, do not use this company. I will report to a consumer protection agency. Rip off.

Made an order, a few days later they canceled and didn't tell me. It was for a time sensitive mailing.

0 star - An absolute nightmare. They printed the wrong color and blamed me for it. They are not taking responsibility over their mistake and offered me a stellar 10% back to cover for their mistake. Stay away from them, this is a low-level company that doesn't care about quality and service.

Envelopes.com's website offers same day and next day shipping, 3 orders in a row have shipped 2-3 days after promised. When you pay for overnight shipping you expect at least an email that the item is not in stock. Not their policy to notified about missed shipped dates or promised deliveries.

Very inconsistent printing within the same print job. Had 5000 color envelopes printed and the colors changed in the same box. Fake reviews on their website as I tried to leave a 3 star review and they would not post it.

Awful! This company is a scam! Don’t waste your time and money.