etzy.com 

L'assistenza di ETSY è pessima,i venditori presi i soldi non sono più disponibili ad aiutarti,ho acquistato un articolo carissimo e volevo sostituirlo ,ma non ho ricevuto nè la sostituzione, nè il rimborso, i clienti non sono tutelati,solo i venditori, ho perso un sacco di tempo e di messaggi per niente!! Oltre che i miei soldiNon acquistate da questo sito!

Advice for all buyers and sellers that had problems with Etsy, buy from Bonanza Shopping, and sellers do your selling on Bonanza Shopping Stan.

They have started withholding funds for "order in reserve" which makes paying for stock impossible - I used to think Etsy was better than eBay now they have shown their true colors and are just as bad as eBay. Do not trust etsy

I used to love this website-small businesses and hand made items. To me, the genuine like and trust of this platform has gone down several notches as a lot of items are made in China. I thought I was buying, as advertised, hand made item from shop in US and turns out it was made in China. Not impressed.

I used to like Etsy as they have very nice things. Things went well until there was a problem in delivery. They do not handle issues well at all. I did not receive an item, although it was mark delivered in their system and neither Etsy Support or the seller (Kintsugiplanet) was interested in helping me or even giving me a refund, although I informed them immediately and opened a case. Sad.

I think these guys are scams.I try to sell something in their site and they ask me for the cvv code of my cart which is forbidden from all the banks to give it.
I sent them two emails about this matter and know one answer me.You can understand why!!!
Be aware!!!

Great to buy small business handmade goods!

Har nu bestilt en 20 gange fra diverse lande via Etzy og jeg er ikke blevet skuffet i nu.
Jeg er vild med at man kan købe ting fra andre lande hvor Kina ikke har haft en finger med i det, hvilket gør det holder længere samt er uden blod på fra slave arbejde, hvilket stort set er tilfældet hos andre lignende hjemmesider.
Derudover kan jeg godt lide at købe direkte fra producenterne, da de fleste ting her er hjemme lavet. Der sættes en ære i at være behjælpelige samt kvalitet når man selv er den der står og laver produktet. At man så samtidigt støtter sine med europæiske brødre og søstre er bare en bonus. Så i kan roligt købe efter min erfaring, men igen det er ikke billigere produkter fra Kina der bryder sammen efter et par uger. Mange af tingene er hjemmelavet og skal kvaliteten være med er man nødt til at betale for det, dog kan der være heldige undtagelser som jeg har fundet tit ved økser og knive hvor både pris samt kvalitet er perfekt.

I purchased some candy to give to my mother for Christmas, the candy arrived late and tasted horrible. I asked the seller for a refund, the seller refused and offered to send me more horrible candy instead. I contacted Etsy who promptly drug the case out long enough so my credit card company would not open a dispute. I suggest using another company like Amazon.

These people were extremely rude to me and refused to help me after they deleted my account. They were not helpful AT ALL, and I was about to make a purchase of >$400 (but couldn't, because they deleted my account), and when I tried to contact support, they basically told me to f!ck off and that my business was not important to them. If you run into a problem as a customer, they will not be there for you, and they obviously do not value their customers. I feel sorry for the sellers whose goods I was about to buy, though...I'll have to let them know (and anyone else here who's considering selling with etsy) that they lost a lot of money because of the terrible customer service of the platform they were using.

This is a fraudulent company
I made a purchase with a seller who goes by the name of Koba1 and who sells "vintage watches" on Etsy. After a month had passed, my item never arrived. I contacted the seller. He said that he would get back to me, but he never did. I then opened a case with Etsy. After some time the seller appears and shows an obviously falsified receipt claiming that the item was sent. I contacted my Postal Service and they claimed that the item never left Lithuania. Etsy sided with the fraudulent seller and I never received neither my item nor my money. This company and their sellers are huge scams. I've reported Etsy to the Consumer Protection Agency. I do not know what they can do, but at least I have warned consumers about this fraudulent e-business. Save your money and avoid at all cost!

Ordered an item on the 9th January 2022 which turns out was coming from Turkey. This item arrived 24th January 2022 by UPS courier to our home in Germany.
We had to pay 48.13 euros for the customs before the parcel could be handed over. On the sellers website they do write a disclaimer that customs fees are not their responsibility, which unfortunately my husband had not seen. My review is based on the online website of Etzy, reason being to contact them is extremely difficult, and their response to any emails are not forthcoming at all. The fact that unless you order within the European Union all other countries are subject to customs fees which can then make your purchases double or triple the price you have originally paid, and the facility to review your order is non existent. Amazon seem to have remedied this problem, but most other online sights do not make it clear enough in regards to custom charges when goods are entering Germany from 3rd world countries not within the Union.
Etzy still need to come back to us, but wont hold my breath.

So far my experience with Etsy as a buyer has been rather good. I've ordered egg trays from a specific brand in England a while ago. They came perfectly packaged and arrived in great condition in a timely manner. This time I tried a Canadian picture frame seller. The frame arrived in perfect shape within a week. Thumbs up! I'll order again. Good quality and reasonable pricing. My second item was a customized anniversary gift for my husband and myself. I ordered it to go into the picture frame. The item was made by Paper Emporium in England. It was originally shipped with UPS from Pennsylvania. It was handed over to the USPS and then traveled from Michigan to southern Ohio and back to NW Ohio, where it was delivered yesterday despite the snow we received. All in all I will order again on Etsy, but I'd much prefer if the delivery would be completed by the service that received the item in the first place instead of handing it over to the next service. It just makes things a bit easier to keep on track in general and avoids the guessing game if delivery dates are kept. One would guess if it's paid for at a specific level it should go all the way through in the same shipping category (priority) as well. Other than that the sellers all have done a good job! Thanks

I was really very disappointed by Etsy, I considered it a serious and reliable shop. I have read a lot of reviews about support and a lot of people have been in trouble. I, on the other hand, found something truly unusual and disturbing ... I have an account on Etsy and I used it generally to sell vintage items ... Until I decided to buy an item, ordered the item with prepaid card after a few minutes I am notified by email that my account has been suspended for I don't know what specific reason, it is not explained well even on the email ... I state that the sale of my articles has also been blocked ... 2 days have passed and even after several reminders and emails my account is blocked ... Nobody is heard.Unfortunately, after this sad story I will be forced to look for other reliable alternatives, and now there are many, even cheaper.

Reference number Item:
n. 2345796302, from HobbyHelperDesigns

update: 01-17-2022

My account has been reactivated, but I still don't understand and the sense ... Such a thing never happened. I then tried to buy back the usual item at least ten times, I also changed the payment method, first Revolut then PayPal. Nothing .. after a while I get an email "The merchant has canceled the order." Absolutely hallucinating, such a thing has never happened, buying online 😳.

Update ( After trying other payment methods ):

It seems that it is not a problem even by Revolut because I made the payment in different methods both direct revolut, revolut via paypal, then directly with paypal via bank ... nothing they don't want to charge the object ... really great Etsy service.. but above all, assistance is non-existent

When you order something PRAY that they don't ship with Global Postal Shipping.
Your parcel is going to be lost with different couriers (you will never know who they are and neither the seller) and there is no way to contact anyone to understand where the goods are, because is not just one courier.
It was an horrible experience, I waited for almost a month before having my parcel, which fortunately arrived in a perfect condition.
Talk with the seller before paying, maybe you can find an agreement and see if they can ship with just one courier. Because if you pay, then nobody will be able to help you.
Also the Customer Service of Etsy could do nothing. An experience I wish to forget.

I purchased an expensive garment from Amazona Fashion on Etsy. I ordered size S, but received an XS (which they do sell) from them; it would have been perfect for a doll, but not for a grown woman, however slim. I wrote to the seller who asked me to open the lacing to make it bigger. This didn't work, the item really was way too small, and besides, I had bought a larger size! I said it to the Amazona Fashion, who did not reply to me after that, ever. I then tried to contact Etsy, but had to log into my account for doing so; for some reason, they did not take my details at all, nor let me change password etc. I never got in. Basically, I lost a heap of money and gained an awful experience. Would not recommend, it's a lottery, and their customer service is unaccessible and unaccountable should anything go wrong. Never again.

Perfect Gift Website.
You can find really unique gifts here and all the sellers I've used are really helpful and willing to customise/personalise their products to my exact specifications.
A more cost effective solution to Not On The High Street which I find to be seriously expensive.

Warning! Etsy hacking is RAMPANT! Hackers send identical emails are exact copies and identical to Etsy emails, you will see hundreds of Etsy emails and not know which one is the real Etsy!

Remove your credit card , close your account, if you really need to use Etsy remove your credit card every time and enable two factors authentication and understanding that ETSY WILL NOT HELP YOU AND THEY DO NOTHING PROTECT YOU!!!
Etsy will NOT help you in any way when you get hacked! Etsy does not have a customer service phone number, they do NOT CARE about buyers or sellers!!!!

Etsy should be advertised with a warning notice - Buyer Beware! In UK we are relatively well looked after under the provisions of the distance buying rules. Be sure that you have a name and physical address for the seller. Our Christmas present for our son was a disaster! Etsy merely dodge the issue saying the seller should be contacted, and the seller tells us their contract is with Etsy. WHICH? Legal, Martin Lewis, Rip-Off Britain and the UK Trade Standards Agency are now all involved, so do not engage unless you are certain about the goods you are purchasing. This outfit is a typical US marketing pyramid designed to use the average punter as a cash cow!

I ordered a handmade Japanese gold and red Heron design lampshade, by Shadeogogie on Etsy. It came fabulously wrapped, more beautiful than the pictures on site, thank you Etsy for having these craft sellers on your site.. bought many items recently for xmas presents, everyone of them well packaged and in a decent time. All In Time for xmas.