EzyBook Reviews 5.757

Terrible C/S experience. Thankfully, I didn't go ahead with using them, as if the way the customer service is anything to go by, it would have been a nightmare! Getting through to someone is extremely LONG on a call and when you finally do they hang up on you? If you are lucky to get a response via emails, its all lies. Anna that I dealt with is absolutely useless. My personal opinion, I wouldn't recommend them.

If I could give them 0 I will. The worse company for booking a parking space ever. I cancel my booking on February and is April and they did not refunded my money yet. I never had this kind of problem since now, ever.

Easy booking, good service

Really Bad Service. At drop Off, called the number 30 minutes before arrival but still had to wait more than 45 minutes at the car park which was frustrating and incurred higher parking charge. At Pickup, car was returned with scratches on the passenger side back and when asked the guy was helpless.

Very Good service provided

Excellent service, easy to find, great price, great friendly guys, collected us from airport within a couple of minutes as well. Will definitely use again and highly recommend

We are very disappointed with this booking.
The directions took us to the wrong location and when we arrived to the car park the van was disgusting, we were charged £17 but were told £7 after we booked.
This was not specified at the time of the booking.
The whole process was so stressful and to make it worse the booking in & parking process was so long winded.
The driver took ages to complete the process while we were feeling sick in the dirty van. Waited for nearly 30 minutes before leaving for the airport.
Not a good start to our long awaited holiday.
I would request a full refund and compensation for this terrible & disgusting experience.

Easy to book this service online and good value for money compared to many other Heathrow parking options. Excellent communications throughout. Calls were answered quickly and the driver reconfirmed the collection and delivery of our car for both the departure and arrival times so very happy with the service we received.

If I could give less than 1 I would, this site and their customers service is shocking.
I have sent numerous emails after having to cancel the booking but all I have got back is fobbed off replies saying they have a technical error on their system.
Avoid booking with this lot full stop

Service was good, but the wait time from call to arrival of driver was a bit longer than expected.

Had no problems communicating was good everything went smoothly would use again Thankyou

ADDITIONAL COSTS OVER £50!
Falsely advertised price, without mentioning additional £13 cost per entrance to carpark on initial booking platform, and when mentioned in the email, was £10.

Car returned with damage, and over 200 additional miles on clock, plus loss of 1/2 tank of fuel. Customer services hang up on you and you are not allowed to write review on their website.

AVOID!

Scam company they use fake reviews and fake parking sites your car gets dumped and used i even recived a Dartford crossing pcn Avoid at all cost believe pay a proper company here u will have damaged vehicle and fines and u will be late im taking them to court

Drop off was done smoothly and car was waiting for us on our return.
Service was excellent

A company of scammers and thieves, I canceled my parking a month ago and did not get my money back, do not buy parking there, there is a Facebook page of people who were scammed by them.

Staff were very welcoming and helpful and provided a very efficient service. Informed them of my time of arrival and, once parked up, a car was waiting to take me straight to the airport. Returning was just as simple, called once I had landed and within 10 minutes I was being picked up by a driver. My car was parked in a safe location and had no damage or items missing upon return

Helpful going and coming back service great thankful .just droping me off forgot to pay for termilal 3 got car ticket to pay .good time dropping car off and picking car up.johnson

Absolutely shocking service arrived at the entrance and the gate was locked, directed us a different way twice which brought us back to the same locked gate. They then stopped answering the door phone. Eventually the gate opened. We were then charged £13 per car for a £6 drive on fee. The mini bus took that long to leave we nearly missed our flight. I will never use again, or recommend this firm, I only left 1* because I couldn’t leave 0*.

Very helpful staff helped me find the site easily located close to airport so transfer times are short. On return they picked us up very quickly.

Excellent service. Easy to book. Friendly staff who kept in touch at every stage. Fast and efficient. Thank you.