EzyBook Reviews 5.757

Great service as always - punctual and very professional. Thank you. Until the next time. 😎

Great service - company rang us on morning of our flight to check all ok and were efficient when we arrived back to collect our vehicle 👍

Booked online and no information regarding requirements to pay additional charges and fees. Find out that they take you to the very expensive short-term car park where you must pay £13 in Stansted to exit before they will take your car and it’ll be the same on the way back so when you book for this lot add an extra £26 on for the hidden fees they are charging.

SCAM SCAM SCAM.... Do not use this company. Booking may appear easy, but the service is diabolical x 100. Shame theres not an option for no stars. We waited an hoir and a half for our car tp be picked up, 10 phone calls made and all we got from a man speaking in broken English, it early in morning, 5 min, 1 min , excuse after excuse. We just made our flight. On our return, we again follpwed their procedure, which promises to deliver your car in 30 minutes. Again several calls made, being told 5 minute then after 1 hour being told we cant find your key. They eventually turned up after another 40 minutes. However they had a polive escort. After speakkng to the police we were told basically, theyre a dodgy company, who use uninsured drivers, who do this all the time, but then close down the company and open up a new company, which have great reviews. Please pay the extra and only use the airports officialmeet and greets or carparks

Stanstead airport parking SMG Park & Ride through EzyBook Very, very disappointed we were asked to hand over our car keys, the place was out of the way messy & muddy, no toilets, shuttle bus muddy, charged £20. Extra for arriving early and extra £10 for taking and collecting from airport with their dirty bus.
Owner was very rude. But staff were polite, customer should be made aware at the time of booking of any extra charges. I will not use this place again.

I am disappointed with the customer service I’ve received from Ezy Bookings. After making a booking, I was charged a different amount than what was originally agreed. When I raised this issue, I was simply told to contact my bank instead of being properly assisted.

I then tried to resolve the matter directly with Ezy Bookings, but it has been an exhausting experience. I’ve been passed from one person to another with no clear answers or accountability. I’ve also sent multiple emails and have been in correspondence with Rohit and Jessica, yet nothing has been resolved.

To make matters worse, I was even asked to provide my bank details, which made me feel extremely uncomfortable. It has now been three weeks, no one is picking up calls, and I still have not received my refund.

Overall, this has been a very frustrating and stressful experience. The lack of communication, accountability, and basic customer care is unacceptable. I would strongly advise others to think twice before booking with Ezy Bookings.

Always use this company and never have any problems.
Drop off is well communicated and collection is quick and easy 5 Stars

Nathan Taylor

Please beware of excessive over parking charges that you are not informed before using this company and others.

I got stranded in Dubai due to the bombing and tried several times to contact this company but no joy. On return to pick up my car, l was charged £15 per day extra for each day overnight. Even though l used them 3 to 4 times per year, they will not reduce this charges which l feel is too excessive.

Flights cancelled last minute because of war not by choice and they refused to change dates or refund. Waste of time . 2 cars EZY-388491 and EZY-388494

The service was great but waiting time to be collected was 30mins and it was really cold and windy.

I don’t know how they have positive reviews. PLEASE PLEASE AVOID! I booked parking for April with included free cancellation and after seeing reviews I cancelled 2 days after. I was promised my refund within 7-14 days and it’s been a month. When I chased up I was able told payment system was down. Since then they don’t reply to any emails. I’m having to go through my bank for my refund! Avoid avoid avoid.

Great Experience, we have used EzyBook, on a number of time, and the service has been faultless

we will be using you again

Happy with the service provided.

Both on arrival and departure the experience was beyond abysmal. They were 45 mins late when I arrived resulting in me having to rush to catch my plane. I had to pay extra for ticket as they make you pay this (in the small print!). I didn't believe this could be topped but were over 50 mins late when returning my car. The car had loads of baked on bird pooh on it - Absolute cowboys (insulting cowboys probably!)

Avoid this company like the plague. Arrived at Stanstead at 10pm and finally got the car at 12.20 am. If you like hanging around airports on a Sunday for 2 hrs crack on. Excuse was didnt have any drivers, the thing that makes my blood boil is the fact that we would of got a cab and picked up ourselves. Didn't even pay the car park £10 on collection as a bit of compensation. For someone who is flying in and out of the country every month, I've never experienced such bad incompetence before. EZYBook can do one in future.

They turned up on time and returned the car as promised on time.. price was good also

Brilliant service, I’ve used many meet and greet but these were speedy and sent text to confirm all the info

Booked in error as someone in our party had already sorted. Impossible to actually talk to someone, still waiting for a refund 2 weeks later. Not sure it will be a full refund, avoid at all costs
Update, no refund, had to raise a dispute via the card company, avoid at all costs.

If i could give company 0 stars I would. I cancelled my booking within 24 hours, they replied and cancelled my order. I email twice asking for my refund - radio silence. I emailed a third time, I got a reply explaining their payment system is down "if" it comes back then they will look into a refund. Pardon, are they ok?! This is absolutely disgusting! I then offered to supply my back details for a transfer or card machine. Shock horror - radio silence. Avoid like the plague!

Great customer service. Called the mobile number once we’d collected our luggage and our car was at the agreed location within 30 minutes! With definitely recommend