Order didn't ship until late in the day it was supposed to arrive. So, was a day later than quoted on the order acknowledgement. Order was placed mid afternoon - so not last minute! The whole reason... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Feels like their systems are made by people who newer have ordered anything and ever seen an invoice. I made account, and placed order, 7 days later they decide we need prepayment. According to thei... Toon meer
Bedrijf heeft geantwoord
There are lotta bugs on website, layout is outdated. Has lots of components i need. Offers only credit card purchase. Received my items fast and package was prepared well. Please fix bugs and add... Toon meer
Bedrijf heeft geantwoord
The packaging (protection) of shipped items was absolutely perfect...... Delivery (to remote area by UPS) left a little bit to be desired time-wise - but no problem really, the need was not immediate... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Elektronische onderdelen leverancier
- ook in
- Elektrische apparatuur leverancier
- Fabrieksapparatuur leverancier
- Industriële apparatuur leverancier
- Meetinstrumenten leverancier
Geschreven door het bedrijf
We are a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way. We also offer • Over 1 million products in stock • Over 2,000 leading suppliers • Fast & reliable delivery • Technical support 24/5 • Fast growing Industrial product range; and much more.
ACCESS ASSEMBLE ASPIRE
Geschreven door het bedrijf
- The right components for tomorrow's success.
- We’re a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.
Contactgegevens
Verenigd Koninkrijk
- 03447 11 11 11
- support@farnell.com
- www.farnell.com
2,8
Gemiddeld
97 reviews
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It’s fun to play
It’s fun to play, although the winnings could be slightly better.
30 oktober 2026
Review zonder uitnodiging
In my case
In my case, good hit on favourite slot, but a bit slow.
29 oktober 2026
Review zonder uitnodiging
On this run
On this run, reels felt hot hands down, with one small issue.
27 oktober 2026
Review zonder uitnodiging
On this run
On this run, sweet Bonanza paid me lowkey, but slightly clunky.
27 oktober 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Farnell
Hello Narendra,
Thank you for your review. We’re pleased to hear that your experience was better this time. Our aim is to be ultra-consistent.
If you need any further assistance on future orders, please contact us at support@farnell.com with your relevant order or account details, and our team will be happy to investigate.
Thanks,
Neil - Customer Experience team
Great service
Parcel arrived as expected and in good condition. Kept up to date on progress by regular emails
20 oktober 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Phillip,
Thanks for your review. It’s great to hear that the delivery arrived in good condition and that the regular email updates kept you informed throughout.
Many thanks for taking the time to share your experience.
Neil - Customer Experience team
Extremely poor customer service
Extremely poor customer service. The credit control does not communicate with the sales team. The telephone connection from the credit control is poor.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Juliya,
As per your review ok our UK TrustPIlot site: I’m sorry for the difficulties you’ve experienced with communication between our Credit Control and Sales teams, as well as the problems with the telephone connection.
We’ll make sure your experience is shared with our senior Credit Control team so they are aware of the issues you’ve raised.
Neil - Customer Experience team
Order didn't ship until late in the day…
Order didn't ship until late in the day it was supposed to arrive. So, was a day later than quoted on the order acknowledgement. Order was placed mid afternoon - so not last minute!
The whole reason we use Farnell is because delivery is usually next morning - if we wanted it delivered too late to do any thing with we could use their major competitor.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Simon,
I’m sorry your order arrived a day later than the date quoted on your order acknowledgement. I understand how important next-morning delivery is when you’re relying on an order to get work done that day.
Please send your order details to support@farnell.com so our team can look into what happened with this shipment.
Thank you
Neil - Customer Experience team
Very poor customer service
Very poor customer service and makes it impossible when they talk over you mid conversation. I was told the part number I needed , then looked on their site to find it doesn’t exist. I’ll never use them again and I’d recommend people try and find your parts elsewhere . Postage is also way over the top 
12 oktober 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Paul,
We’re sorry your conversation with us left you feeling that you weren’t being listened to, particularly when you were trying to identify the correct part. Being given a part number that you then couldn’t find on our website understandably added to the frustration.
If you wanted to follow-up, we’d like to look into what happened and the information you were given. Please send the relevant details to support@farnell.com so we can investigate.
Neil - Customer Experience team
Feels like their systems are made by…
Feels like their systems are made by people who newer have ordered anything and ever seen an invoice.
I made account, and placed order, 7 days later they decide we need prepayment. According to their website credit card is allso accepted, but I can not change payment in my account.
They send me an email, bank details in separate page? Usually this should be in Invoice/Proforma but perhaps they like to make things difficult. Next instructions, you must quote your account number when paying. Just how dificult would be to just give me all information on one page? Including needed account number.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Antti,
We’re sorry that paying for your order has proved so difficult. We understand that receiving a prepayment requirement seven days after placing the order, combined with payment and account information being provided in different places, makes the process unnecessarily difficult.
We’d like to understand what happened with your order. Please send your order or account number to support@farnell.com so we can investigate further.
We are sorry for your experience .
Neil - Customer Experience team
Lots of stock and fast delivery
Lots of stock and fast delivery - very pleased.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello A G,
It’s great to hear that you were pleased with both our stock availability and the speed of delivery.
Many thanks for your review.
Neil - Customer Experience team
They take your money but don't deliver your order
They accepted my order as an individual and then told me that I need to provide a VAT code, as EU rules have changed. There was no warning about this when I placed the order. They look like scammers.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Florin,
We understand your frustration regarding the VAT number requirement and the impact this had on your order experience.
Recent changes to regulation mean that additional information is now required for certain EU transactions. We recognise that this process can be clearer, and we are continuing to improve the information and guidance provided during ordering.
Thank you for sharing your feedback, as it helps highlight where the customer experience can be improved.
Neil - Customer Experience team
They offer some trade account and then order wont move
They offer some trade account and default payments to it instead of card, but later placing an under £200 order stays on hold instead of delivery? Had to contact them, theys sent a PDF proforma invoice stating will release the goods once payment evidence has been sent back? This is 80's, just default to credit card and be done with that, or at least explain how that trade account works, how to use it, the page with terms goes to a 404 not found. Spent a day when I needed that urgent, had to reorder and paid staright with creadit card. I mean, come on, this is 2026....
30 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Cornel,
Firstly, please accept our apologies that it has taken us some time to respond to your review.
I'm sorry to hear about the confusion around the trade account payment process and the delay this caused to your order. I can appreciate how frustrating this would have been, particularly when you needed the items urgently.
Your comments regarding the account setup, payment experience, and the unavailable terms page have been noted, and we will ensure this feedback is shared with our Finance team for review. We value you taking the time to highlight these points as they help us identify opportunities to improve the customer experience.
Neil - Customer Experience team
Delivery not received
Delivery not received. UPS are totally useless
29 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello David
Thank you for your feedback.
We’re sorry to hear about the issues with your delivery and appreciate how frustrating this experience must have been.
We’ve requested further information through Trustpilot so we can identify the relevant order and investigate the circumstances properly. Please provide the requested details through Trustpilot when you can, and we’ll review the matter with the appropriate team.
Neil – Customer Experience team
Hello David,
Thank you for providing the extra detail including order details.
We can see through UPS tracking / confirmation that both deliveries where completed at 11:38am this morning.
We'd encourage you to contact us at support@farnell.com in case there any issues with address or UPS drop location. Thank you.
Alles so wie bestellt
Alles so wie bestellt. Mehr kann man nicht erwarten.
23 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Hallo Ron,
Es freut uns zu hören, dass alles wie bestellt angekommen ist und Ihre Erwartungen erfüllt wurden.
reibungsloser Bestell- und Lieferprozess ist genau das, was wir anstreben. Schön, dass dies bei Ihrer Bestellung der Fall war.
Neil - Farnell Customer Service DACH
Great explanation about the products
Great explanation about the products. Take their time.
23 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Robert,
We're pleased to hear that our team took the time to explain the products clearly and support you with the information you needed.
Providing knowledgeable guidance is an important part of the service we aim to deliver, so it's rewarding to know this made a positive difference to your experience.
Neil - Customer Experience team
The company is very quick and do very…
The company is very quick and do very good components.
16 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Peter,
It's great to hear that you were pleased with both the speed of our service and the quality of the components you received.
Thank you for choosing Farnell and for sharing your experience.
Neil - Customer Experience team
I was sent 2 x 8mm soldering iron tips…
I was sent 2 x 8mm soldering iron tips when I ordered 2 x 6mm. I sent off a clear pic showing the difference and received a reply back saying they had a drawing showing that what they sent was right. When you are running a business, wasting time and mental energy on idiots is annoying. I have lost confidence in Farnell, and I speak as a customer of several decades.
16 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Thank you for your feedback, Gil.
We're sorry to hear about your experience and appreciate how frustrating it must have been when you believed the soldering iron tips supplied did not match what you ordered, particularly after being a customer for many years.
We've requested some further information through Trustpilot so that we can identify the relevant account or order and investigate this properly with the teams involved. When you have a moment, please provide the requested details and we'll review the matter further.
Regards,
Neil – Customer Experience team
Great service
The packaging (protection) of shipped items was absolutely perfect...... Delivery (to remote area by UPS) left a little bit to be desired time-wise - but no problem really, the need was not immediate! Overall, great service, thanks!
15 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Bill
It's great to hear that your items arrived well protected and that the packaging met your expectations. We know how important it is for products to reach customers in perfect condition.
We're also pleased that the delivery timing did not cause any inconvenience. That said, if you'd like us to review this further, please send your order details to support@farnell.com.
Thanks again for your review. Have a good evening.
Neil - Customer Experience team
Buggy website
There are lotta bugs on website, layout is outdated.
Has lots of components i need.
Offers only credit card purchase.
Received my items fast and package was prepared well.
Please fix bugs and add more payment options then youll deserve 5 star rating.
12 september 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Ed,
It's great to hear that you were able to find the components you needed and that your order arrived quickly and well packaged.
At the same time, we appreciate you highlighting your experience with the website and the available payment methods. Feedback like this helps us understand where we can improve.
If you would like us to look into the issues you encountered, please contact us at support@farnell.com with details of the bugs and any relevant account or order information.
Neil - Customer Experience team
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