Farnell Reviews 

Dreadful - 5 lines on the PO and 3 lines picked incorrectly

Disappointed that all three items ordered are not in stock. I only placed the order because i thought you had the stock. Now i will have to buy more from another supplier.

I ordered some capacitors that i need urgently and the delivery note for the item i thought i may as well order at the same time said the capacitors won't be delivered until december, actually spitting feathers here, thats three days wasted on an emergency repair - Thanks Farnell!!!

I bought a cap which took 10 days to arrive. When it arrived it was crap. When I tried to return it they would not give me a full refund. They tried to haggle, first 15% then 30% refund. They eventually admitted it would have to be returned to China. They need to be put out of business.

They sent me rubbish instead of 12 expensive batteries. When I second reclaimed they wrote me a lot of lies. I provide them all documents but result was just nonsent communication with AI assistant with sign of real person. STOLEN MONEY!

Website easy to navigate, comms with company to check our understanding professional with knowledgeable staff. Product delivered extremely swiftly and is exactly what we need. Stress free vital components sorted easily! Thank you.

Farnell shipped me 10,000 off part code 474-8777. This sticker stating code and details of the correct part were placed onto the reel and shipped to us back at the start of June.

After encountering some problems with one of the boards we built - it transpired that farnell had shipped a completely different part - but stuck the correct sticker on it.

It's been a complete nightmare - it's cost us a lot of money in rework costs and time, and FEC's attitude is we will replace the reel but charge you for it until we get the old reel back - but they couldn't care less about the negative impact this has had.

I'd strongly recommend checking all incoming stock from FEC against what it should actually be.

Paid for next day delivery, didn't receive it. Wasn't even processed until after it was supposed to arrive, then took another 3 days to arrive, forcing me to wait around, and no response from support about the refund for the cost of my express delivery.

I did ordered some parts for electronics, but one order i did on march had an error while doing a payment. So i did not continue. After few days I made another order for different parts that was succesfull. I got the parts and was happy about it. But then after 3 months you just charged me for the order that was not payed and sent me the parts that i did not need anymore. Igot confused why after 3 months you still charged me for the order that was not payed? I thought it was cancelled because of failed payment. And I wish it wound have ben this way.

You only delivered part of our ordered things.

This company is a scam. They portray themselves as an English company being established for years and years when in fact they’re from China The goods take weeks to come and when they do arrive they’re absolute rubbish cheap and nasty products. The return policy is non-existent. You have to return your product to China and pay for the postage. They need reporting to trading standards. Please do not buy from this company.

This company has misled me despite giving me an assurance that they did not import hats from China. They do and I have reported to trading standards.

Items have not been delivered but received a delivered notice.

I own a business, and my employees asked me to order two plumbing fittings for a chiller. Luckily, I already had an account with Farnell, so I placed the order.

Nothing happened.

Apparently, my account had been suspended due to inactivity. I couldn't simply reactivate it - I had to resubmit pages of company information all over again. After doing that, I was told the approval process would take a few working days and that I would be notified by email.

I contacted them and asked whether I could just purchase the fittings without an account. After all, the total value was about €5.

The answer was no.

A few days later, my account was finally approved. However, I then discovered that my original order was still on hold because I was apparently required to place a completely new order.

So I placed the order again.

The next day, I received another email informing me that the order was on hold because they needed me to complete a Know Your Customer (KYC) questionnaire - even though they are neither a bank nor a financial institution.

I have already paid for the order. It has now been almost two weeks, and I still have no idea when - or if- I will ever receive two €5 plumbing fittings.

Stay as far away from this company as possible, unless you're a bureaucrat with a passion for endless paperwork and administrative masochism.

Habe eine Bestellung abgegeben und bezahlt, aber die Bestellung wurde Blockiert und ich soll ein Screenshot von der Überweisung machen und zusenden. Einfach sehr unproffesionell! Nie wieder.

Absolutely useless company. Their website has so many bugs I had to screen shot and list all their defects. It took me 6 months to get these products, because of a glitch in their system where an old trade account stopped me from purchasing on a debit card. Then it is impossible to change the invoice address. Finally they use UPS who are useless and lazy - they couldn't be bothered trying to deliver it to my address (I was in all afternoon waiting for the goods, my office is next to the door) so they just took it to the drop-off centre in a nearby shop. They now also have no contact centre in UK so are left speaking to someone who hardly speaks English and knows nothing of the business. What a shame. It used to be a good company.

Absolutely the worst website ever. As an electronics engineer, its my last resort. The website never works correctly. I spend weeks with their tech people trying to fix the website issues last year, and it still sucks. The basket save/load function is entirely broken. I just gave up on a £1400 order and went elsewhere. SORT IT OUT!

Item dispatched and delivered quickly. Poorly packed. Item was delivered damaged. No response to email (36 hours). Phoned customer services. No apology. Form sent to complete. No response to completed form (24 hours).

I ordered a chip for the powersupply of my machine worth 15k, I paid for EXPRESS NEXT DAY DELIVERY, because its extremely urgent. Its now the next day, they haven't even processed my order!
THE EXPRESS DELIVERY COSTS 15X THE PART PRICE, YET THEY DIDNT SHIP
SCAMMERS

Consistently send out wrong or incomplete orders. Really poor. I'm now chasing up a 3rd incomplete order which they claim was complete. I will not use Farnell again. Strongly advise you do the same.