Order didn't ship until late in the day it was supposed to arrive. So, was a day later than quoted on the order acknowledgement. Order was placed mid afternoon - so not last minute! The whole reason... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Feels like their systems are made by people who newer have ordered anything and ever seen an invoice. I made account, and placed order, 7 days later they decide we need prepayment. According to thei... Toon meer
Bedrijf heeft geantwoord
There are lotta bugs on website, layout is outdated. Has lots of components i need. Offers only credit card purchase. Received my items fast and package was prepared well. Please fix bugs and add... Toon meer
Bedrijf heeft geantwoord
The packaging (protection) of shipped items was absolutely perfect...... Delivery (to remote area by UPS) left a little bit to be desired time-wise - but no problem really, the need was not immediate... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Elektronische onderdelen leverancier
- ook in
- Elektrische apparatuur leverancier
- Fabrieksapparatuur leverancier
- Industriële apparatuur leverancier
- Meetinstrumenten leverancier
Geschreven door het bedrijf
We are a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way. We also offer • Over 1 million products in stock • Over 2,000 leading suppliers • Fast & reliable delivery • Technical support 24/5 • Fast growing Industrial product range; and much more.
ACCESS ASSEMBLE ASPIRE
Geschreven door het bedrijf
- The right components for tomorrow's success.
- We’re a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.
Contactgegevens
Verenigd Koninkrijk
- 03447 11 11 11
- support@farnell.com
- www.farnell.com
2,8
Gemiddeld
97 reviews
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Regular updates
Regular updates, the option to be notified when delivered
28 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Elaine,
Thank you for your review. We're pleased to hear that you found our regular updates and delivery notifications helpful.
Keeping customers informed throughout their order journey is important to us.
Neil - Customer Experience team
I got what I wanted at a good price & fast delivery.
I got what I wanted at a good price & fast delivery. The same item was 50% higher on-line elsewhere.
The aerial was really easy to install & gives very good reception. I would recommend this aerial who want both good FM & DAB reception.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Steve,
Thank you for taking the time to share your feedback. We're delighted to hear that you found the aerial at a competitive price and that your order arrived quickly.
It's great to know that the aerial was easy to install and is providing strong FM and DAB reception.
We appreciate your recommendation and are pleased that the product met your expectations.
Neil - Customer Experience team
delivered to the wrong address despite…
delivered to the wrong address despite 2 separate communications confirming the correct address, no one could provide a date of when part will arrive, appalling customer service. will never use this company again and doesn't even deserve a 1 star!!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Jonny,
Thank you for your feedback. We’re sorry to hear about your experience with the delivery and the service you received.
We’ve requested some further information through Trustpilot so that we can identify the relevant account or order and investigate this properly. Please provide the requested details when you can, and we’ll review this with the appropriate team.
Neil – Customer Experience team
Cannot be relied on to deliver
Slow despatch and even slower delivery. UPS is damaging Farnell's business. We are a business customer and we've had multiple instances of multi-day delays to deliveries or even lost deliveries due to the poor services that Farnell is getting from UPS. I can place orders with Digikey and Farnell on the same day and the Digikey delivery (from USA) arrives before the Farnell delivery (from UK). Both vendors use UPS. Go figure. Farnell, you need to get a grip of the situation with UPS.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Race Technology,
Thank you for your feedback. We’re sorry to hear about your recent delivery experience and understand your frustration regarding delays and the impact this has had on your business.
We’ve requested some further information through Trustpilot so that we can identify the relevant account or orders and investigate these concerns properly with the appropriate teams.
When you have a moment, please provide the requested details and we’ll review the matter further.
Neil – Customer Experience team
Antwoord van Farnell
Hello Hans-Jörg,
Thank you for your positive review. We are pleased to hear that you were satisfied with the fast delivery and the availability of the components you needed.
Neil - Customer Experience team
False Advertisment
The Newark/Farnell website indicated that a circuit protector was currently in stock and could ship if ordered before 8 PM. However, the part was actually not in stock. When I tried to contact customer support, it was incredibly frustrating. They were unable to provide a clear response when I confronted them about the discrepancy between their website's information and what they told me, which was that I would receive the part in six months. I placed the order online expecting it to arrive within a week, based on the shipping method I selected.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding product availability information and the communication you received when seeking assistance.
We’d encourage you to contact our customer service team again at support@farnell.com with your order details so that we can review the situation further.
Neil S - Customer Experience team
Qick delivery...but the item was dead…
Qick delivery...but the item was dead on arrival :-(
17 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Gerald
Many thanks for your review. We want to know more about the product you received.
We’d be grateful if you could contact support@farnell.com (if you haven’t already), so that we can review.
Regards
Neil S - Customer Experience team
Superb efficient service all round
Superb efficient service with excellent customer support / service & available contact.
Swift Delivery. Very Helpful. Nothing too much trouble. We will use again should we need to in the future and choose Farnell over other suppliers
12 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Thank you for taking the time to share such positive feedback, Jenny.
We are delighted to hear that you were pleased with both our service and customer support, and that your order arrived promptly. It is especially rewarding to know that our team's helpfulness and accessibility made a positive impression.
We truly appreciate your confidence in Farnell and look forward to supporting you again in the future.
Neil S - Customer Experience team
Not easy to find goods with…
Not easy to find goods with manufacturers number. Delivery no longer next day and delivery charge too high.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Violet
Thanks for taking the time to leave us a review. We appreciate the feedback.
We’d encourage you to contact our customer service team at support@farnell.com should you wish to follow this matter up.
Neil S - Customer Experience team
Delivery was horrible, everything else was good
Everything was good and fast, but the delivery was horror! The package delivered by Fedex was left in the entrance of a building with a lot of people/visitors going in and out. There are several companies in the building and the delivery person should have just checked the right floor (entrance directly right). Luckily Farnell notified me that the package was delivered and I directly checked the whole building, but otherwise there would be a high chance that the package is stolen.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Maximilian
Thanks for taking the time to post us a review. We are sorry to read your experience about the delivery.
If you need anything, please contact support@farnell.com.
Regards
Neil S - Customer Experience Team
Order delivered right on time.
My order was delivered right on time and in perfect conditions.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello Sabino
Thanks so much for sharing your review with us here on TrustPilot.
We appreciate you making the extra effort to post your comments.
Neil S - Customer Experience team
Artikel war schnell verfügbar
Artikel war schnell verfügbar. Trotz erstmaliger Bestellung wurde umgehend auf Rechnung geliefert. Das war sehr hilfreich um die benötigte Reparatur schnell durchzuführen.
31 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Hallo König,
Vielen dank für Ihre positive bewertung. Es freut uns sehr zu hören, dass die benötigten Artikel schnell verfügbar waren und wir Ihnen bereits bei Ihrer ersten Bestellung eine unkomplizierte abwicklung ermöglichen konnten.
Schön, dass wir dazu beitragen konnten, Ihre reparatur zeitnah durchzuführen. Wir freuen uns darauf, Sie auch bei zukünftigen projekten wieder zu unterstützen.
Neil S - Farnell Customer Service DACH
Multipliez par deux les temps de livraison!
Attention:Multipliez par deux les temps de livraison.
Commande passée le 27 pour une livraison prévue le 29.
La commande sera reçue seulement le 31.
Le service client trouve ça tout à fait normal et refuse le remboursement des frais de port, tout en niant tout retard de sa part comme de la part d'UPS (alors que le site UPS mentionne le retard). Mais le pire est peut-être que le ton de l'équipe sur le chat. Les interlocuteurs sont très arrogants.
31 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Merci d'avoir pris le temps de partager votre retour. Nous sommes désolés d'apprendre que votre expérience de livraison et les échanges avec notre service client n'ont pas répondu à vos attentes.
Nous comprenons votre déception concernant le délai de réception de votre commande ainsi que le ressenti laissé par nos communications. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients.
Si vous ne l'avez pas déjà fait, nous vous invitons à contacter notre équipe du service client avec les détails de votre commande afin que nous puissions examiner votre dossier plus en détail.
Neil S - Customer Experience team
Beste Zufriedenheit ab der Bestellung bei…
Die Bearbeitung der Bestellung bei FARNELL erfolgt zügig , und man erhält als Kunde per Email zeitnah über die Bearbeitung Auskunft ; ebenso geschieht dies beim Versand der Ware . Meine klare , volle Zufriedenheit !!!
24 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Vielen Dank für Ihre großartige Bewertung. Es freut uns sehr zu hören, dass Sie mit unserem Bestellprozess, den regelmäßigen Statusinformationen und der schnellen Auftragsabwicklung so zufrieden sind.
Unser Ziel ist es, unsere Kunden jederzeit transparent über den Fortschritt ihrer Bestellung zu informieren und einen zuverlässigen Service vom Auftrag bis zur Lieferung zu bieten. Schön, dass wir Ihre Erwartungen erfüllen konnten.
Neil S - Customer Experience team
Farnell ist ein sehr guter Lieferant
Farnell ist ein sehr guter Lieferant. Wir sind mit den Preisen, Lieferterminen und Qualität zufrieden.
24 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Hallo Anna,
Vielen Dank für Ihre positive Bewertung. Es freut uns sehr zu hören, dass Sie mit unserem Preis-Leistungs-Verhältnis, der Lieferzuverlässigkeit und der Qualität unserer Produkte zufrieden sind. Ihr Feedback bestätigt unser Ziel, unseren Kunden einen verlässlichen Service zu bieten.
Neil S - Customer Experience team
Very poor delivery service
We've had very bad experiences with GLS.
They don't deliver the packages to us; instead, they leave them in random places.
If we're lucky, someone from another company will see them and bring them over.
24 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Thank you for taking the time to share your feedback. We are sorry to hear that your delivery experience has not met expectations and that there have been difficulties with the receipt of your goods.
We understand how important reliable deliveries are and appreciate you bringing this to our attention. If you've not already done so, please contact support@farnmell.com with your order details so we can look into the matter further.
Neil S - Customer Experience team
Excellent Company
Ordering on the website is very easy. The prices are reasonable and the components arrive well-packaged and on time. Communication is excellent. I cannot fault this company and thoroughly recommend them.
20 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello,
Thank you for taking the time to share such detailed feedback. We're pleased to hear that you find our website easy to use and that your orders arrive as expected, well-packaged and on time.
It's also great to know that our communication and overall service have met your expectations. Your recommendation means a great deal to us and motivates us to continue delivering a reliable experience.
Neil S - Customer Experience team
unprofessional packing of an order of OpAmps
From a supplier like Farnell I would have expected a minimum of care to be taken regarding the packing of highly sensitive items like OpAmp ICs, but not so!
My order of 6 LM4562 arrived LOOSELY poured into a plastic-bag which then had been put into a padded envelope. No electrostatic shielding of any kind and no sight of any electrostatic foam I would have expected the 8 legs of my ICs to be embedded in.
Price and time of delivery were OK but in view of this unprofessional handling of my order I dont see how I can recommend this supplier!
20 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Thank you for taking the time to share your feedback. We are sorry to hear that the packaging of your order did not meet your expectations, particularly for components that require careful handling during storage and transit.
If you've not already done so, please contact support@farnell.com so we can get this resolved for you.
Neil S - Customer Experience team
speed & price
speed & price, the latter being lower than the electronic hobby shops in many areas
17 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Hello George,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear that our combination of competitive pricing and reliable delivery has made a positive impression.
Kind regards,
Customer Experience Team
NESSUNO DIVENTERA' IL VOSTRO SCHIAVO
Incredibile!! Prendono i soldi e poi ti dicono che per mandarti l'ordine sei costretto ad aprire un conto commerciale. Significa mendicare un pagamento a 30 giorni in cambio di tue informazioni di carattere finanziario. Li contatti e non rispondono. Pessimo servizio, pessimo modo di agire...al limite dei limiti... ammesso che rientri ancora nei limiti legali .
17 juli 2026
Review zonder uitnodiging
Antwoord van Farnell
Buongiorno Marilena,
grazie per aver condiviso il suo feedback. Ci dispiace sapere che la sua esperienza non sia stata soddisfacente.
Comprendiamo quanto possa essere frustrante quando il processo di acquisto non procede come previsto e quando non si ricevono risposte tempestive alle proprie richieste. Questo non è il livello di servizio che intendiamo offrire ai nostri clienti.
Ci piacerebbe approfondire il suo caso e supportarla nella risoluzione della situazione. La invitiamo a contattarci all’indirizzo vendite@farnell.com indicando il riferimento dell’ordine e i suoi recapiti; saremo lieti di esaminare il suo caso nel dettaglio.
Cordiali saluti,
Customer Experience Team
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