Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The engineer that attended today was…Marcus
The engineer that attended today was friendly and polite, got straight to work on the problem and had me back up and running in no time at all. It was nice to have someone in my home that actually engaged in conversation and didn’t just sit there with miserable face on his phone looking like he was bored of what he was doing (had many of those over the years).
Top class customer service from an engineer that knew what he was doing and you could tell he had years of experience. Internet has been top notch since he left. Thank you.
23 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Victoria,
Thank you for your review & feedback.
I am so pleased the engineer was friendly, polite & worked efficiently to restore the issue you were experiencing.
Kind regards,
Andrew.
Updated our equipment
The engineer turned up on time, identified the problem, installed the necessary equipment and was finished more quickly than we anticipated.
23 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon David,
Thank you for leaving us a review & your feedback.
I am so pleased the engineer was efficient & managed to resolve the issue, this is good to hear.
I will refer this to the team so we can celebrate this positive feedback.
Kind regards,
Andrew.
It was a bit tricky to get set up…
It was a bit tricky to get set up initially but the connection so far has been solid! Hopefully it will remain so throughout the house.
23 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Freddie,
Thank you for your review & feedback.
Sorry to hear you initially experienced some issues with the set up. I am pleased the connection thus far has been good, this is wonderful news.
If you experience any issues, please do contact us: support@fibrenest.com
Kind regards,
Andrew.
The service and speed of internet has…
The service and speed of internet has been good. The issues I did have were minimal and resolved within hours. FibreNest were usually aware of the issues and we're quick to update me about resolving them.
The 1 complaint would be, they are the only service providers on the estate and there are no cheaper alternative companies yet. They have informed me that this will change so that I can have the option in future.
23 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dave,
Thank you for leaving us a review.
I am so pleased the service & speed has been good, this is wonderful news.
Sorry to hear you experienced some service issues, I am pleased these were efficiently resolved.
Kind regards,
Andrew.
Delivered what they said and can’t…
Delivered what they said and can’t fault the team at FibreNest, they have been very helpful. Thank you
21 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Luke,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with the customer support team & they were helpful, this is great news.
Kind regards,
Andrew.
Mikolaj was extremely helpful
Mikolaj was extremely helpful in resolving my car charger connection via WPS on FibreNest Broardband.
21 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased Mikki has been helpful & supported you to connect your car charger.
This is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Your team are on the ball and have been…
Your team are on the ball and have been amazing with responding and problem solving . 10/10
22 februari 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased the team have been supportive with responding & problem solving, this is wonderful news.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Luiz,
Thank you for your review & feedback.
I am so pleased the team were both fast & efficient, this is wonderful news.
Kind regards,
Andrew.
Awesome
Everything was sorted out on my first phone call and item came the next day and all instructions on how to set up was very easy for me to understand.A1 service 👍
16 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Adrian,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by a member of the team to complete the sign up process, this is wonderful news.
Kind regards,
Andrew.
Very good Fibrenest customer support
I had an issue with my Fibrenest connection but the help and contact to get the matter resolved quickly was 1st class
21 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Brian,
Thank you for your reply & feedback.
I am so pleased you had such a positive experience with our customer support team & they were able to efficiently resolved the issue.
Kind regards,
Andrew.
Email and response
Had an outrage at 2100 hrs Friday night sent e mail knowing it would get seen am Sat morning which was the case still got an e mail reply from Anna saying it had been checked and all working now which is the case well pleased with the reply shows they notice and acknowledge very good service been with them now got 18 months all good
Thank you
21 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Robert,
Thank you for your reply and feedback.
I am so pleased you had such a positive experience with our customer support team & they kept you well updated & in the loop, this is great to hear.
Kind regards,
Andrew.
Very friendly and helpful
20 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Daniel,
Thank you for your review & feedback.
I am so pleased the customer support team has been friendly and helpful, this is wonderful news.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Great customer service
To be honest, the customer service is terrific. You always end up dealing with the same people because I would imagine they are a small team, but they seem to respond quicker than bigger companies, and always resolve the issues. Friendly, efficient, knowledgeable, and a pleasure to do business with. Positive mention for Kieran who I have dealt with a few times but all of the customer service staff are excellent.
20 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Ed,
Thank you for leaving us a review & your feedback .
I am so pleased you had such a positive experience with our customer service team. I will ensure this positive feedback is raised to the team & to Kieron.
Kind regards,
Andrew.
Back up to speed
Had a problem with our speed but Pawel the engineer came and was very helpful and friendly. Spotted an old bit of equipment straight away and got it sorted for us. 10/10
20 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Cieran,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team & they managed to swap out all equipment.
I will refer this onto the team.
Kind regards,
Andrew.
Very quick response via emails.
Very quick response via emails.
Very quick to sort things out.
Quick and friendly service
20 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Emma,
Thank you for leaving us your feedback.
I am so pleased you received quick responses & friendly service.
This is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Sam was very helpful and replied to any…
Sam was very helpful and replied to any e-mails promptly.
17 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Tina,
Thank you for leaving us your review & feedback.
I am so pleased Sam was helpful & promote with communication, this is great news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
The person I spoke to was very polite…
The person I spoke to was very polite and friendly, sorted my problem out without any fuss.
19 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Kevin,
Thank you for leaving us your review & feedback.
I am so pleased you had such a positive experience with our customer support team & they were polite and friendly, this is wonderful news.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Fantastic engineer
Fantastic engineer, identified the issue promptly, clear communication throughout the process and I honestly could not ask for anything more. Thank you
18 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review.
I am pleased you had such a positive experience with our engineer & customer support team & they were efficient & had clear communication, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Swift guidance and great team.
The Fibrenest team were great, very patient with enquires and swift with guidance on set up.
15 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jack,
Thank you for leaving us a review & your feedback.
I am pleased the team were patient & gave you guidance on how to complete the sign up process, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Very helpful adviser
Very helpful. Took me through the process to get ready for activation.
18 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Russell,
Thank you for leaving us a review & your feedback.
I am so pleased the customer support team were helpful & supported you with the activation, that is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
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