Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very easy experience
Very easy experience. Sean the engineer fixed a fault and got me set up very quick.
23 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Steven,
Thank you for your review & feedback.
I am so pleased you had a positive experience with the customer support & engineering team & they were able to resolve the fault, this is wonderful news. I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Brilliant service
Brilliant service, very patient and helpful! Thanks
29 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Anca,
Thank you for your review & feedback.
I am pleased the customer support team have been patient & helpful & the service has been brilliant. That is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Very helpful
28 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Richard,
Thank you for your review & feedback.
I am pleased the customer support team have been helpful, this is great to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
So helpful
I have recently moved back into a house I own and contacted Fibrenest to activate a new account. I spoke with a lovely lady called Anna that was so helpful. I’ve only had a few calls with the company but each and everytime they have been amazing and so helpful.
27 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jo,
Thank you for leaving us a review & your feedback.
I am pleased Anna was helpful & supported the reactivation of the new account, this is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
I have been out of Internet service for…
I have been out of Internet service for days now and each time I ring to book an appointment I have had an excellent customer experience from your Agent. I would like to say a big thank you to Thais who I spoke with the first day, Also Zoe and Joe for their kindness and support in ensuring my needs are met. You guys are simply exceptional !please keep up the good work in rendering good service to your customers. Cheers…
27 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for your review & positive feedback.
I am so pleased you had a positive experience with Zoe, Joe & Thais from our customer support team, this is wonderful news.
I am so pleased the team showed you kindness & good customer service, that is really good to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
A number of connection issues over a…
A number of connection issues over a few weeks. The agent, Zoe worked tirelessly to sort out the issue, finally sorted and now Wi-Fi very fast and so far reliable.
27 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by Zoe & she managed to resolve the issue, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Alex is the BEST!!!
Alex is the BEST!!! Thank you for your attention to detail. Getting me up and running was so appreciated. Also a special Thank you to Jay as well. Al the best.
27 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Terry,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team.
I will raise this feedback internally.
Kind regards,
Andrew.
Very poor communication
Service has been extremely disappointing. I agreed to a payment arrangement which was confirmed via email and phone, yet my service was still disconnected multiple times. I’m now being charged late fees for issues caused by their own failure to honour the agreement. Poor communication and very frustrating to deal with.
They do not care about anything else other than taking your money.
The only reason why I am with this provider is because I got stuck with it when I moved in to a new build.
25 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Katie,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues contacting us & with billing.
I can see you are currently in contact with a member of the team, if there is a way we can support you further, please contact us: support@fibrenest.com.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Alan,
Thank you for leaving us a review & your feedback.
I am pleased the team were punctual and did a good job, this is good to hear.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Quick & Helpful Engineer Visit Arrange After Complaining via Email
My internet connection had been cutting in and out so I emailed their support team for help. Mikolaj reached back out very quickly and arranged for an engineer to visit within 2 days to sort it. They fully updated our system, were kind and courteous, and explained the new system thoroughly. Mikolaj also reached back out a few days later to check everything was working as it should. The internet has been working perfectly since the engineer's visit, and I'm extremely happy with the service and support I received!
26 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sophie,
Thank you for leaving us a review & your feedback.
I am pleased the customer support & engineer team were able to resolve the issue. It is good to hear the service has been working well & you have been well supported.
I will raise this feedback internally.
Kind regards,
Andrew.
Very expensive
Very expensive, £37pm for 75mbs. Connection is in and out quite a bit, can’t take phone calls when in living room even thought the router is in the same room.
26 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Rhys,
Sorry to hear you have been experiencing some issues with the connectivity, this is not the quality of service we aim to provide to our customers.
Unfortunately, we have been unable to locate the account. Please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Andrew.
Our internet is absolutely appalling
Our internet is absolutely appalling. Can’t even download a film on the sky box it takes over a day for it to be available to watch.
25 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jess,
Thank you for leaving us a review & your feedback.
Sorry to hear you have been experiencing some issues with the connectivity, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out to you,so we can support you with this & rectify the issues you are experiencing.
Kind regards,
Andrew.
Fibrenest finally came through
I’ve written many reviews about Fibrenest over the past two years, and slated them for their Customer Service and the fact that they only try to make money off of everything including the supply of extra nodes to enable you to be able to use the Internet properly throughout the house.
I find myself today writing to you to let you know that for once they have come through and the Internet they provide now is solid and faster than it’s ever been and the note they provided was free of charge and I would like to thank them for this.
25 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jon,
Thank you for leaving us a positive review.
I am pleased the team were able to support you & resolve the issue you were facing.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Reported Internet fault
Reported Internet fault at 6pm and an engineer was onsite and fixed the following morning.
Excellent support and service!
25 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Andy,
Thank you for leaving us a review & feedback.
I am so pleased the customer support team were supportive & helped you resolve the issue, this is wonderful news.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Can't respond to customer service
Asked to change invoice date numerous times, confirmed it on the phone, still receive emails asking to change it, when try to reply it doesn't go through yet.
Only use because we had to as part of moving into a new build, once that changes we will be moving on to a different company
25 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Marc,
Thank you for leaving us a review.
Sorry to hear you are experiencing some issues replying to us. Unfortunately, we require changes in writing.
If you still wish to proceed with change of date, please contact us: support@fibrenest.com, so we can assist you.
Kind regards,
Andrew.
Chris came on time and fixed the issue…
Chris came on time and fixed the issue smoothly
Thank you
25 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lismy,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive engineer experience & the team were efficient and resolved all issues, this is wonderful news.
Kind regards,
Andrew.
The person who's name I cant remember…
The person who's name I cant remember was excellent very helpful
24 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by the team & they were helpful, that is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fibrenest set-up
Rang to help get my Fibrenest set up for a new build ahead of my completion date.
Nigel was so kind and patient and stayed on the phone to make sure each stage of the set up was complete. He even rang me back when the line got cut off!
Also offered me some great advice to make sure that I was on the right package once I have moved in.
Great first impression of Fibrenest and their customer support.
23 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Eliza,
Thank you for your review & feedback.
I am so pleased you had a positive experience with our customer support team and they were kind & patient and offered great advise. This is wonderful news.
I will pass this feedback onto Nigel.
Kind regards,
Andrew.
Excellent service. Recommended
I have had excellent service from Fibrenest. I have never had any issues with my broadband service from Fibrenest, it always runs spot on at the correct speed. I accidentally broke a fibre cable when I moved some furniture about. I rang customer services late on a Sunday afternoon, no waiting in a queue.I had an engineer attend first thing on Monday morning, and replaced the cable very quickly. Very friendly engineer, and he helped me set up the plume app on my phone. All running well, very good speed. Very pleased with the service from Fibrenest
23 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mark,
Thank you for your review & feedback.
I am so pleased the customer service & engineering team were supportive & helped you to restore the service, this is wonderful news.
I am happy you are pleased with the service, this is wonderful news.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Lisa,
Thank you for your review & feedback.
I am so pleased the help received was amazing, that is wonderful news. I will refer this feedback onto the team.
Kind regards,
Andrew.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.