Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scott Armstrong was quite polite and…
Scott Armstrong was quite polite and very professional
7 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Stephen,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a positive experience with our engineering team & they were polite & professional, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Will & Dave visit
Will & Dave came first thing in the morning and sorted out our internet. They couldn’t have been more helpful.
7 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dave,
Thank you for leaving us a review & your positive feedback.
I am so pleased you had such a positive experience with our engineering team & they resolved the issues you were experiencing.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Neil is a star! ⭐️
Neil was a really polite, courteous, friendly & knowledgeable engineer.
He arrived at the time agreed & did a great job fitting our new router, despite connectivity issues. He remained calm & patient throughout, Even when our dog was pestering him, he was happy to pet him.
Neil exceeded our expectations & would highly recommend. He delivered a top notch service & is a real asset to FiberNest. Thanks very much Neil. 🤩
2 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dee,
Thank you for leaving us a positive review.
I am so pleased you had such a positive experience with our engineering team who fitted a replacement router. It is good to hear Neil was calm, patient & displayed excellent customer service.
This feedback will be celebrated internally.
Kind regards,
Andrew.
Marcus was the best damn professional I…
Marcus was the best damn professional I ever professionally laid my professional eyes on, top geeza
2 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternon Jed,
Thank you for leaving us a review & such positive feedback.
I am so pleased you had such a positive experience with our engineering team & they were professional, this is good to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Experiencing slow internet
I had been experiencing slow internet speeds for a while, but Fibrenest were really helpful in getting everything sorted.
Their support team was responsive, followed up properly, and guided me through troubleshooting. After replacing a cable they provided and running some checks, my speeds are now back to normal and everything is working smoothly.
Really appreciate the level of customer service and how quickly they helped resolve the issue. Definitely a positive experience.
2 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Konrad,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support team & they were able to support you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Gemma,
Thank you for leaving us a review & some positive feedback.
I am pleased the team were able to support you & were helpful, this is brilliant news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
I would like to leave a very positive…
I would like to leave a very positive review for the two engineers ( Pawel,Grzegorz)who came to fix my internet connection. They were extremely professional, polite, and knowledgeable. They quickly identified the problem and worked efficiently to resolve it.
They explained everything clearly and made sure the connection was fully working before leaving. It was clear that they take pride in their work and care about providing good service.
Thanks to them, my internet is now working perfectly. I really appreciate their help and excellent attitude. Great service!
I would also like to thank Jacob from Fibrenest (who assisted me over the phone) for his excellent support. He responded quickly to my issue and arranged for engineers to visit and fix my internet problem as soon as possible. I truly appreciate the fast and helpful service
1 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Norbet,
Thank you for leaving us a positive review & your feedback.
I am so pleased you had a positive experience with both our engineering & customer support team, this is great news. It is good to hear the team were professional, polite & knowledgeable.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fast friendly service
1 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Tony,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced fast, friendly service, this is wonderful to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Zoe was so helpful today.
31 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Tina,
Thank you for leaving us a review & your feedback.
I am so pleased our customer support agent Zoe was helpful, this is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Akinlolu was brilliant on getting my…
Akinlolu was brilliant on getting my fibrenest set up,
31 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Victoria,
Thank you for leaving us a review & positive feedback.
I am pleased Akinlolu was brilliant and helping you set everything up, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Brian,
Thank you for your review & positive feedback.
I am pleased you were happy with the update provided.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Very helpful and polite on the phone
Very helpful and polite on the phone, thank you very much
31 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon James,
Thank you for leaving us a review & positive feedback.
I am pleased the customer support team were helpful & polite, this is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was very efficient with replying and highlighting options
Anna was very helpful
31 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & your positive feedback.
I am so pleased our customer support team were efficient and talked you through the relevant options, this is wonderful to hear.
I will pass this feedback onto the team.
Kind regards,
Andrew.
After having issues with our Internet…
After having issues with our Internet signal dropping regularly, I emailed Fibrenest for advice. Anna responded within an hour, offering a new router. This was dispatched the same day and received the following day.
The set up instructions were simple to follow, and so far, we are receiving a far better signal without interruption.
I can't thank Anna enough for her excellent response.
27 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mandy,
Thank you for leaving us a review & positive feedback.
It it good to hear you were well supported by Anna who organised a new router to be sent out. I am pleased this resolved the issues you were experiencing.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Samantha,
Thank you for leaving us a review & your feedback. It is good to hear the engineering team went above & beyond and helped you, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Great Customer Service
The customer service advisor was very helpful.
30 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Ibikunle,
Thank you for leaving us a review & your feedback.
I am so pleased the customer service team were helpful, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Good service
Got my issue sorted very quickly and the operator Nigel was lovely and so helpful on the phone.
30 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Kayla,
Thank you for your review & feedback.
I am so pleased you had a positive experience with Nigel, our customer support team. It is good to hear the team were lovely & helpful, I will refer this feedback onto the team.
Kind regards,
Andrew.
Very helpful and brilliant service…
Very helpful and brilliant service could not of asked for better. Thankyou David cunvin
30 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Michael,
Than you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Had no other option of service provider…
Had no other option of service provider when i moved into a new build as service was intermitent and could not be relied on. Dropped service and dropped teams calls.
30 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Charley,
Thank you for leaving us a review & your feedback.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
Please could you contact us on fibrenest@support.com, so we can work with you to resolve these issues.
Kind regards,
Andrew.
Very helpful and responsive
Mikolaj was very helpful on the phone in helping me set up my broadband service - clear, friendly and followed up with an email too! Many thanks
29 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Megan,
Thank you for leaving us a review & some positive feedback.
I am pleased the customer support team were helpful & supported you with the sign up process, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
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