Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Router Install
Scott and Grzegorz installed our new router after the old one kept cutting out. They were very polite and were keen to answer any questions we had. Thank you so much!
14 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lauren,
Thank you for providing such positive feedback regarding your recent engineer visit.
I am so pleased to hear the team replaced the router & were polite & efficient.
This is wonderful news, I will refer this to the team.
Kind regards,
Andrew.
Thais went above and beyond tonight to…
Thais went above and beyond tonight to help and rang me back when she should have finished work.
Very professional and polite thank you ☺️
13 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sarah,
Thank you for leaving us a positive review & your feedback.
I am so pleased Thais was able to support you and was both polite & professional. I will pass this feedback onto the team.
Kind regards,
Andrew.
My adviser was amazing
My adviser, Thais, was amazing.
I was s bit stressed and was struggling with instructions as i was so tired after moving house, but she calmy talked through the process, phoning me back to ensure my fibre eventually connected.
Possibly one of the best experiences I have had with a Customer Service representative
13 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for reaching out & providing such positive feedback.
I am so pleased Thais was able to support you with the sign-up process & ensure you received connection, this is wonderful news.
I will ensure this feedback is passed back to the team.
Kind regards.
Andrew.
Antwoord van FibreNest
Good afternoon Mike,
Thank you for leaving us a review & some positive feedback.
I am pleased you received excellent advice from a member of the team, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Can finally get away from this useless…
Can finally get away from this useless Internet provider. They don’t like to make it easy for you as they do not support one click transfer like most other internet providers. So you have cancel your service with them and then purchase another. So you can have same day disconnection and connection.
I’m going from 150 for £42 to Vodafone 500 for £28. So they are not even close to being competitive. Even BT was £33 for 250.
Wouldn’t recommend FibreNest to anyone.
UPDATE.
Looks like I can’t leave this useless Provider because they will not let Openreach use their chambers and ducting. So looks like I have to rejoin this useless Internet provider. To top it off I either have to rejoin them with a lower speed or pay more. Also don’t bother making a complaint with them because they do absolutely nothing and just close them down.
12 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Robert,
Thank you for reaching out to us & providing your feedback.
We try and keep our prices as competitive as possible, however, I can understand your frustration.
Sorry to hear you have been experiencing some issues regarding the cancellation process. I have looked into this & can see a colleague is currently supporting you with the cancellation.
If you require further support, please contact us - fibrenest@support.com.
Kind regards,
Andrew.
fast service
fast service , engineers were able to fix to connection issues we had, Mikolaj and the engineers were professional and able to come out the next working day.
Only reason it's not 5 stars is we still don't get the 500mb speed we pay for.
10 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Matt,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineers and customer support agent Mikolaj. This will be passed along to the team.
If the issue with your speeds persist, please contact us: support@fibrenest.com, so we can help resolve the issue.
Briiliant engineneer turn up on time…
Briiliant engineneer turn up on time sorted it in 10 mins
8 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Kieran,
Thank you for your lovely review!
It's great to hear you had a brilliant experience with our engineer and they arrived on time and were able to resolve your issue quickly.
This will be passed along to the team.
Kind regards,
Will
Internet Drop Out
It was disappointing that the internet dropped out as it meant time away from work to rectify it.
However the attention received when I called was excellent and resolved the issue first time
10 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Matthew,
Thank you for your review and feedback.
We apologise for the issues you experienced with your service dropping out, however, it's great to hear you had a good experience with our customer support team.
If the issue persist, please contact us: support@fibrenest.com, so we can assist & resolve the issue.
Kind regards,
Will
Antwoord van FibreNest
Hello Ian,
Thank you for your review and feedback.
It's great to hear you have experienced fast and competent service. This will be passed along to our team.
Kind regards,
Will
Antwoord van FibreNest
Hi Layne,
Thank you for your review and feedback.
We are glad to hear you have had great service with a reliable connection. This will be passed along to our team.
Kind regards,
Will
Thais customer service was absolutely…
Thais customer service was absolutely excellent. She went above and beyond to help and resolve a small issue that I had. Additionally, I received several follow up emails to ensure everything was still running smoothly, it really was a fantastic experience.
4 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Gordon,
Thank you for leaving us your review & feedback.
I am so pleased you had such a positive experience with Thais, from customer support. It is wonderful to hear she went above & beyond & supported you to get connected.
I will raise this feedback internally & make the team aware.
Kind regards,
Andrew.
I was lead to believe that it was…
I was lead to believe that it was simple to connect, just put this code in and away you go, absolutely not it took a good 2 hours and even then it went down and we had to ring up to put things right which was a fault at there end, it seems fine now but its only been a day, so fingers crossed
9 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Joanne,
Thank you for leaving us a review & your feedback.
Sorry to hear you experienced some sign-up & activation issues. I am pleased the service is now up & running.
If issues persist, please contact us: support@fibrenest.com, so we can assist & resolve the issue.
Kind regards,
Andrew.
Excellent service didn't keep me…
Excellent service didn't keep me waiting on phone long. When answered sorted my request out efficiently and professionally.
8 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Gary,
Thank you for leaving us a review & your feedback.
I am so pleased you received excellent service from the team & they were able to help with your query professionally & efficiently.
This is good to hear, I will refer this feedback onto the team.
Kind regards,
Andrew.
There were so many hurdles to …
There were so many hurdles to overcome during the instillation . But between the engineer & the. Fibre net on-line Reception . I m happy to report , there was enough expert diagnosis , to get the system , up & running . . Thankyou very much to all concerned .
8 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Craig,
Thank you for leaving us a review & your feedback.
Sorry to hear there were a few hurdles initially when attempting to get you signed up. I am pleased the engineering & support team were able to resolve the issue & get the service up and running.
This is good to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Excellent customer service signing up…
Excellent customer service signing up today. Brilliant polite and helpful lady. Really impressed
8 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lorraine,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced excellent customer service today, this is wonderful news. It is good to hear the customer support agent you spoke to was brilliant, polite & helpful.
I will ensure this feedback is passed onto the team.
Kind regards,
Andrew.
We had an issue with our internet fibre connection
We had an issue with our internet fibre connection not working and the WiFi router going offline. Our son has medical devices that run off of the internet, so this was a serious issue. When calling Fibrenest dispatched someone as soon as possible, the problem wasn’t a quick fix but Wayne and Marshall the engineers working on it were fast and had great communication with us. Overall a fantastic service.
8 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Matt,
Thank you for leaving us a review & your positive feedback.
I am so pleased you had a positive experience with both our engineer and customer support team, this is wonderful news.
I will refer this feedback onto team team.
Kind regards,
Andrew.
Extremely helpful
We moved in and tried to set up the broadband following the instructions however, the fact that we needed the Plume app was missing completely so we had to ring support. He was really helpful and we were set up in no time.
27 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Gemini,
Thank you for leaving us a review & your positive feedback.
I am so pleased you were well supported by the team to get set-up & activate the service, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service
My call was answered very quickly. The assistant was very knowledgeable and was able to help me efficiently and effectively. Excellent service, thank you.
7 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Vanessa,
Thank you for leaving us a review & your feedback.
I am so pleased the customer support team were both knowledgeable and efficient, this is wonderful news.
I will refer this onto the team.
Kind regards,
Andrew.
Unnecessary Emails about billing Direct Debit
My internet is fine since moving in to my new Persimmon Home in Feb this year.
But most annoyingly I get 2 emails every month telling me that my direct debit is due & moneys will be taken from my account. Quite unnecessary, I spoke with customer services on this, they say nothing that could be done but urged me to state my case via this means.
This is the only company that I’ve ever dealt with that does this.
7 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon John,
Thank you for leaving us a review & your feedback.
I am pleased since moving into the property, that is wonderful news.
In regards to the direct debit notification emails, I can understand these are inconvenient, however, these are unfortunately automated.
If you require further support, please contact us support@fibrenest.com.
Kind regards,
Andrew.
Service Outage Support
Had the dreaded connection drop out last night and still no sign of life in the morning. Spoke to Thais and was very helpful, called me back at agreed time and got it all up and running without a engineer visit.
7 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Paul,
Thank you for your review & feedback.
I am so pleased our customer support agent Thais was able to restore the loss of connection & get everything back up and running, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
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