Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Response to complain was very fast and…
Response to complain was very fast and helpful
17 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Danial,
Thank you for your review & positive feedback.
I am so pleased the team were fast, helpful & resolved the issue, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Having found the problem and made a…
Having found the problem and made a call, the engineer came the very next morning to sort it.
15 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jerry,
Thank you for reaching out & leaving your feedback.
I am so pleased you were well supported by our engineering team & a prompt visit was organised to resolve the issue.
I will raise this feedback onto the team.
Kind regards,
Andrew.
WiFi help!
I recently spoke with Nigel W as I needed help splitting my WiFi into two separate bands (2.4GHz and 5GHz) so I could connect a baby monitor. Nigel was extremely helpful over the phone and took the time to clearly explain the process. He also sent step-by-step instructions to guide me through it afterwards, which made everything much easier to follow.
What really stood out was that Nigel took the time to follow up and ensure I had successfully completed everything. His support was professional, patient, and genuinely appreciated. Excellent customer service throughout.
15 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jade,
Thank you for leaving us a positive review & your feedback.
I am so pleased Nigel supported you to connect the baby monitor. It is good to hear Nigel followed-up, was patient & professional and demonstrated excellent customer service.
I will raise this feedback internally & pass this positive feedback onto Nigel & the team.
Kind regards,
Andrew.
Arrived early did a thorough…
Arrived early did a thorough investigation and repaired as necessary; great service.
9 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mr Mullins,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our engineering team and they provided a great service, this is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Always accurate, factual & solved my problem or question. Well done.
In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability.
They've been accurate & helpful, if a bit on the costly side, although I can't do anything about that for 12 - 18 months.
Having come from a career (non-technical) in the Telecoms industry up to retirement I know what makes good customer service.
Thanks, FibreNest... I'm grateful for your support when I need it.
16 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a positive review & your feedback.
It is good to hear you were well supported by our customer support team on both occasions & experienced good customer service.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Fantastic service
Fantastic service, really went above and beyond to get me back connected. The advisor stayed late to make sure I was back online. Thank you.
16 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Alison,
Thank you for leaving us a review & your positive feedback.
I am so pleased the service has been fantastic and the adviser went above & beyond to help you reconnect, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Just signed up to FibreNest
Just signed up to FibreNest. Both customer service representatives I have dealt with have been really helpful, thorough and pleasant.
They have helped me with setting up my account and direct debit as well as activation on the move in day.
16 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sarah,
Thank you for leaving us a positive review & providing your feedback.
I am so pleased both customer service agents have been helpful & pleasant & supported you throughout the sign-up process, this is fantastic news.
I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
I am satisfied at this point in the…
I am satisfied at this point in the contract. I find the service good at this point with expected speed. Cost is higher than a lot of companies, however they have not raised cost from April 1st so this is a good outcome within contract.
16 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dave,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been working as expected, this is wonderful to hear. I understand your frustration to our pricing, I am pleased you are happy with the outcome of the price freeze, this is good news.
I will raise all aspects of this feedback internally.
Kind regards,
Andrew.
Very helpful and answered my query…
Very helpful and answered my query straight away.
15 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased our customer support team were helpful & answered your query straight away, this is brilliant news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fantastic service
Fantastic service, called yesterday and Simon came out the the property this morning! Simon was so helpful and friendly!
16 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Ruth,
Thank you for your review & feedback.
I am so pleased you have experienced fantastic service from Simon & he was helpful and friendly, this is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Amazing service from Alan
Amazing service from Alan, what a lovely genuine kind man. Fibrenest you have really impressed me this time. Nothing was at all a bother for Alan. Lovely to my wee dog to
16 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with Alan. It is so good to hear you were well supported by the team.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Fantastic service from Sean
Sean was fantastic stayed until the issue was fixed and everything was reconnected.
15 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lily,
Thank you for leaving us a review & positive feedback.
I am so pleased Sean helped resolved the issue & ensured the service was back up and running, this is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
Zoe Amazing Help
Zoe was absolutely brilliant, she was very helpful and kind went out of her way to help to get everything solved, Done what she said she would do. Can’t fault her at all.
14 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jasmine,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Zoe & she was helpful & resolved the issue, this is good news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been good & it is good value for money, this is good news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
It's a really great experience
It's a really great experience ! Very responsible and follow-up.
15 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Chow,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you has such a great experience & our agent followed-up.
I will refer this to the team.
Kind regards,
Andrew.
Great service
Called up with a problem with my Internet and spoke to Sam in the customer service team. He checked everything on his end, and found out the problem was most likely on my side. He gave me some great advice on how to fix it, I followed his advice and solved the problem.
Thanks Sam ! You’re a star
14 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Peter,
Thank you for leaving us a positive review.
I am so pleased Sam supported you to resolve the issue, this is great news!
I will pass this feedback onto the team.
Kind regards,
Andrew.
Very helpful as always
Very helpful as always! I've spoken to lots of different staff to assist with different things (I'm useless) all really nice and helpful
14 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Paige,
Thank you for leaving us a review & reaching out to us.
I am so pleased the team have been helpful & have always been nice, this is good to hear.
I will ensure this feedback is raised internally.
Kind regards,
Andrew.
Communication his very good so helpful…
Communication his very good so helpful on telephone to when signing up very happy customer thankyou fibrenest😊
14 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Christine,
Thank you for leaving us a positive review & your feedback.
I am so pleased the communication has been good & the team have supported you to set up with us, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Lovely lad Simon came to set up my…
Lovely lad Simon came to set up my son’s internet.
Explained and very patient
All up and running
14 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Zoe,
Thank you for leaving us a positive review & for reaching out to us.
It is good to hear Simon supported you to set up the internet & was knowledgeable and patient.
I will raise this positive feedback internally.
Kind regards,
Andrew.
All good
All good, router etc replaced with new kit, all working as it should.
Chris, the engineer phoned with an arrival time, and was here at the time he said he would be. He was efficient and knowledgeable.
The activation took longer than he expected. He left instructions to complete the setup, but just as he left the activation completed so he returned and talked me through the final setup.
He is a credit to your organisation, thankyou.
14 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Rob,
Thank you for your review & positive feedback.
I am so pleased the engineer was efficient, knowledgeable and supported you to replace & set-up the new router.
This is good to hear, I will refer this positive feedback onto the team.
Kind regards,
Andrew.
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