Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service given when I…
Excellent customer service given when I had an issue with original set up. Broadband speed as advertised and fairly priced.
23 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Greig,
Thank you for leaving us a review & such positive feedback.
I am so pleased the customer service has been excellent, as well as the speeds & the fair prices, this is good news.
I will refer this onto the team.
Kind regards,
Andrew.
My problem was sorted very quickly…
My problem was sorted very quickly thankyou .
23 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Louise,
Thank you for leaving us a review & positive feedback.
I am so pleased our customer service team supported you to efficiently resolve the issue, this is wonderful to hear.
I will ensure this is referred to the team.
Kind regards,
Andrew.
Jacob was superb and very helpful with…
Jacob was superb and very helpful with my query
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Tracey,
Thank you for reaching out to us.
I am so pleased you had such a positive experience with Jacob and he supported you well with your query, I will refer this onto the team.
Kind regards,
Andrew.
Our Fibre Nest service is down for the third time in just over a month
Our Fibre Nest service is down yet again today, after already being down all day on the 14th of April and all day on the 18th of March as well. It is unreliable, expensive and unacceptable given that the company have a monopoly on broadband on our Persimmon site. I’m not surprised at the poor service given it is endorsed by Persimmon and I could not recommend either company to anyone under any circumstances.
The internet often goes down for minutes at a time as well and if you contact customer services, you generally get a reply a few days later telling you to turn the router off for 20 minutes, which doesn’t resolve the issue. Stressful to deal with in every way.
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Kayleigh,
Thank you for reaching out to us.
Please accept my deepest apologies you were recently impacted by an outage. Looking into this, I can see the service has been restored & you have been compensated for the loss of service.
I can see you have a ticket open with a colleague who is actively working with you. If you need any further support, please contact us support@fibrenest.com.
Fibrenest are a scam!!!
Fibrenest are a scam!!!
Getting increasingly frustrated with the constant outages lasting whole days. I have no choice other than fibrenest in my property due to them enforcing a monopoly on my site. All they offer is an email telling us that the site is down and that they are investigating. Hours later still no internet and no real updates. It’s an utter disgrace. Not to mention they charge a fortune. This should be illegal to not allow the choice from other providers. What am I paying for?!
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for reaching out to us.
Please accept my deepest apologies you were recently impacted by an outage. Looking into this, I can see the service has been restored & you have been compensated for the loss of service.
I can see you have a ticket open with a colleague who is actively working with you. If you need any further support, please contact us support@fibrenest.com.
Zoe was super helpful in looking at my…
Zoe was super helpful in looking at my issues, and helped and guided me through the process. Really helpful and super nice and took care of my issue. Thank u
20 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Nikki,
Thank you for leaving us a positive review & your feedback.
I am so pleased Zoe was helpful, nice and supported you to resolve the issue, this is wonderful to hear.
I will refer this onto the team.
Kind regards,
Andrew.
I spoke to someone quickly and Jay was…
I spoke to someone quickly and Jay was very helpful and gave me good advise as what to do.
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Martin,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased Jay was helpful and gave you good advice, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Mikolaj was very helpful
Mikolaj was very helpful. Problem fixed in a matter of minutes. Great service!
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Genna,
Thank you for leaving us a positive review your feedback.
I am so pleased you had a positive experience with Mikolaj, and were well supported to resolve the issue.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Professional and Friendly
Fast, friendly and professional customer service. Able to get the job done without worry and supervision. Knowledgeable in the product and process.
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Lance,
Thank you for your review.
It's great to hear you experienced fast, friendly and professional customer service, this will be passed along to our team.
Kind regards,
Will
Antwoord van FibreNest
Hello David,
Thank you for your review and feedback, I'm glad you experienced great quick service from our team.
Kind regards,
Will
Jonathan Cale's Response to a British Gas Website access issue
Jonathan Cale responded very promptly to my reporting of difficulty in accessing the British Gas website and commented that I was not the first FibreNest customer to have shared a similar experience. He explained what was a technical interface issue with the British Gas website and how FIbreNest had already alerted British Gas to the issue. He provided a plain English summary for me to email on to British Gas and I am awaiting their response. As a Customer Support Specialist he did his job efficiently and politely. What a contrast to his British Gas opposite numbers!
21 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Ian,
Thank you for your review, it's great to hear you had a good experience with our Customer Support Specialist Jonathan. This will be passed along to the team.
If you need further assistance, please contact us: support@fibrenest.com.
Kind regards,
Will
Forced to use provider , expensive.
Forced to use provider , over the normal cost , pre-meditated daylight robbery. The only positive part of the entire experience was pre installation. Not impressed at all
21 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Daniel,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
I have asked a member of the team to reach out to discuss this further.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Lee,
Thank you for leaving us a review & some positive feedback.
I am so pleased you have experienced good, fast service, this is wonderful to hear.
This positive feedback will be raised internally.
Kind regards,
Andrew.
Excellent
Excellent
It’s been pleasure to get such an amazing experience from their staff. They listen patiently and inform their clients accordingly. Their service is just excellent, thumbs up…
20 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mike,
Thank you for leaving us a review & positive feedback.
I am so pleased you have experienced such good customer service and you were well supported by the team.
It is good to hear, our customer support team were patient & fully listened.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Santino,
Thank you for leaving us a review and feedback.
I am so pleased Marcus supported you and was quick & efficient, this is wonderful to hear.
Kind regards,
Andrew.
Marcus great engineer
Marcus was quick efficient and friendly at getting us back online. Very pleased with the service
20 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Amita,
Thank you for leaving us a review & your feedback.
I am so pleased the engineer was quick, efficient and friendly and supported you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Install completed by Marcus.
An early and convenient appointment that was set up to rectify an installation issue.
The visiting engineer, Marcus, was polite, chatty and proficient, resolving my issue fully and swiftly.
Great job!
20 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineer was polite, chatty & proficient and helped resolve the issue, this is wonderful news.
I will ensure this feedback is resolved to the team.
Kind regards,
Andrew.
Amazing customer service explained…
Amazing customer service explained everything clearly and would highly recommend
19 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Matteus,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced amazing customer service from the team, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
The adviser was very helpful with my…
The adviser was very helpful with my issue, thank you Jacob.
12 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mrs White,
Thank you for leaving us a review & positive feedback, I am so pleased you were well supported by Jacob, this is great to hear.
I will refer this to the team.
Kind regards,
Andrew.
Say NO to monopoly companies.
Monopoly company that assumes you will use them because they are your only option.
Fortunately, if you look you will know that they are not your only option.
Scandalous prices. Had to send the "we assume you will use us" equipment too.
17 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jonathon,
Thank you for reaching out to us.
FibreNest recognise we are currently the only fixed line broadband provider to your development. FibreNest sent communication to all existing customers in May 2025, making customers aware that we are now part of OFNL, part of BUUK group, and confirmed customer choice will be available in 2026; this means when choice is available in your area, you will be able to review the choice of providers available to you and select a provider that meets your needs.
In addition to the choice of providers within 2026, you are also able to choose a mobile data provider, we recommend using an independent availability checker for the best options available in your area if this is something you are considering.
Unfortunately, we have been unable to locate your account with us, please contact us: support@fibrenest.com, so we can assist further.
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