I was apprehensive about the potential upheaval and mess incurred in the fibre broadband. The team that came were friendly, courteous, efficient and above all neat in setting up our service. It looks... Toon meer
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Lees wat reviewers zeggen
The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service st... Toon meer
Hi if you set a time for installation that should be held not just arriving and no one there then have to get another date. Installation men arrived did the job left WiFi code and password on brown c... Toon meer
Our experience with the Fibrus engineers today was “simply the best “ Jack Fibrus and Gazz were extremely efficient, courteous and very informative. They give us time to ask all the questions We... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
19K reviews
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Arrived on time and finished 2 hours…
Arrived on time and finished 2 hours later ,, good installation and all is working fine. Crew were polite. and respectful
15 juni 2026
Antwoord van Fibrus
Hi Keith,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that the installation team arrived on time, completed the work efficiently, and had everything up and running within just a couple of hours. It's especially pleasing to know that you found the crew polite and respectful throughout the visit.
Thank you for choosing Fibrus, and we're glad everything is working well for you so far.
Kind Regards,
Customer Experience Team
Customer service online chat- probably…
Customer service online chat- probably one of the most straightforward online chats I've ever had. Didn't have to repeat myself and my query was dealt with super fast. Plus I was offered a great deal again. Broadband services are great too!
16 juni 2026
The guys who installed the fibrus were…
The guys who installed the fibrus were very tidy. They left no mess behind snd were very pleasant.
12 juni 2026
The engineer,Kevin excellent job
The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service staff also helped resolve a couple of issues we had very quickly snd efficiently. Thanks
15 juni 2026
I've only been connected about a week…
I've only been connected about a week so I can't really comment but so far so good
8 juni 2026
Antwoord van Fibrus
Hi William,
Thank you for taking the time to leave us a 4-star review.
We're pleased to hear that your first week with Fibrus has been a positive one and that everything is going well so far. We hope you continue to enjoy your service and experience the full benefits of your new connection.
If you ever need any assistance, our team will be happy to help.
Thank you for choosing Fibrus.
Kind Regards,
Customer Experience Team
Great work before and during installation
Phone contact prior to installation was clear and helpful. The installation crew were excellent - quick, knowledgeable and very good at tidying up after their work.
15 juni 2026
Don't think I'm getting the speed I was…
Don't think I'm getting the speed I was promised
15 juni 2026
Antwoord van Fibrus
Hi John,
Thank you for taking the time to leave a review.
We're sorry to hear that you don't feel you're receiving the speeds you were expecting. Having checked your connection, we can confirm that your service has been provisioned correctly and that the speeds on your package are reaching your eero device as expected.
It's worth noting that a number of factors can affect the speeds experienced on individual devices, particularly when connected over WiFi. Things such as the device being used, its location within the home, environmental factors, building materials, and the number of connected devices can all impact performance.
If you're continuing to experience issues, please contact our Customer Care Team who will be happy to carry out further troubleshooting and help optimise your setup.
Kind Regards,
Customer Experience Team
Quickly resolved any difficulty in…
Quickly resolved any difficulty in pulling in fibre cable in underground ductwork.
15 juni 2026
Fast and efficient service
Fast and efficient service, your staff were polite and friendly, thank you.
15 juni 2026
Excellent customer service & installation team
15 juni 2026
Quick response to my initial enquiry…
Quick response to my initial enquiry and work done within a week.
8 juni 2026
Antwoord van Fibrus
Hi Patricia,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that you received a quick response to your initial enquiry and that the work was completed within a week. We understand how important a smooth and timely installation process is, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing Fibrus.
Kind Regards,
Customer Experience Team
Speed of delivery professional service
15 juni 2026
Very disappointed with Fibrus
Very disappointed in careless wiring into the dwelling.
Left with instructions what we need to purchase, and probably need more routers, leaving computer and printer not working, giving this was the reason we went with commitment in the first place.
Obviously requiring an elderly couple of 80 and 90 years old to sort out. Would never advise anyone else to go with Fibrus.
13 mei 2026
Antwoord van Fibrus
Hi Moyra,
Thank you for taking the time to share your feedback. We're sorry to hear that you've been left feeling disappointed following your installation.
Having reviewed your account, we can see that you previously contacted us regarding the WiFi signal not reaching the top floor of your home. At the time, our team was unable to fully troubleshoot the issue as you were not at home, and you were advised to contact us again once you had returned so we could investigate further and discuss the available options.
We appreciate how frustrating it can be when devices such as computers and printers are not connecting as expected, particularly when reliable connectivity was an important factor in choosing our service.
We would encourage you to contact our Customer Care Team at your earliest convenience so that we can properly assess the issue and work with you to find a suitable solution.
Kind Regards,
Customer Experience Team
The girl I was talking to was very nice…
The girl I was talking to was very nice and polite made everything simple and I thank her for everything most lovely
16 juni 2026
Antwoord van Fibrus
Hi Alan,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that arranging your new contract was quick and easy. We always aim to make the process as straightforward as possible for our customers, so it's great to know that was your experience.
Thank you for choosing Fibrus, and we look forward to continuing to provide you with a great service.
Kind Regards,
Customer Experience Team
Great customer service
Great customer service. Didn't have to wait long 5mins before i got through to someone. Was extreamly helpful i didn't have to ask her to repeat what she was advising me on. The Young lady i chatted with 16/6/26 was so polite and held herself with good character for your Fibrus
16 juni 2026
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