I was apprehensive about the potential upheaval and mess incurred in the fibre broadband. The team that came were friendly, courteous, efficient and above all neat in setting up our service. It looks... Toon meer
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The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service st... Toon meer
Hi if you set a time for installation that should be held not just arriving and no one there then have to get another date. Installation men arrived did the job left WiFi code and password on brown c... Toon meer
Our experience with the Fibrus engineers today was “simply the best “ Jack Fibrus and Gazz were extremely efficient, courteous and very informative. They give us time to ask all the questions We... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
19K reviews
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Antwoord van Fibrus
Hi Edel,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you found our team neat, tidy, friendly, and efficient. It's always great to receive such positive feedback, and we'll be sure to pass your kind words on to the team.
Thank you for choosing Fibrus and for taking the time to share your experience. We really appreciate it! 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi David,
Thank you for your 5-star review! 😊
We're delighted to hear that you found our team very helpful. Providing excellent service and support is what we strive for, so it's great to know we made a positive impression.
We really appreciate your feedback and thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team
Fibrus muck up
We didn't get what we ask for so now have to wait until 20th of June before we are set up properly. We are left with no TV because your employee didn't follow instructions.
12 juni 2026
Antwoord van Fibrus
Hi Anne,
Thank you for taking the time to leave a review.
We're sorry to hear that your experience has not met your expectations.
Having reviewed your account, we can see that our sales agent completed the relevant discovery questions and offered our middle-tier package based on your requirements at the time. However, you chose to proceed with our Full Fibre 150 package.
We can also see that you have since contacted us and upgraded to our Full Fibre 500 package, along with an additional eero unit to better support your home's connectivity needs. We understand that you are currently awaiting completion of these changes and apologise for any frustration this has caused.
If you require any further assistance before your upgrade is completed, please don't hesitate to contact our Customer Care team.
Kind Regards,
Customer Experience Team
I was happy with the workers didn't…
I was happy with the workers didn't take to long clean and tidy job
12 juni 2026
Antwoord van Fibrus
Hi Kathleen,
Thank you for your lovely 5-star review! ⭐😊
We're delighted to hear that you were happy with our engineers and that the installation was completed quickly, while being kept clean and tidy throughout. Our team takes great pride in providing a professional service, so it's wonderful to know they delivered a positive experience for you.
Thank you for choosing Fibrus and for taking the time to share your feedback. We really appreciate it!
Kind Regards,
Customer Experience Team
I’ve had the Wi-Fi for a couple of…
I’ve had the Wi-Fi for a couple of weeks now, and it’s working perfectly. The app is very easy to use and makes managing the network simple and straightforward.
I signed up with Fibrus after being offered a buyout from my previous provider. That process is still ongoing. Unfortunately, the one-click system that was supposed to notify my current provider didn’t work, so I had to contact them myself. However, the process has been fairly straightforward so far.
The installation itself was quick and easy once the engineers arrived, taking around an hour to complete. The only significant issue I experienced was that the engineers initially installed the service in the wrong house within my estate. This was quite surprising, as the installation was completed at another property before the mistake was discovered. While it was certainly an inconvenient mix-up and caused some concern at the time, it appeared to be a genuine misunderstanding rather than negligence on the part of the engineers. The fact that the resident at the other property allowed the installation to proceed likely contributed to the confusion. Once the error was identified, it was resolved and my installation went ahead without any further problems.
One downside was the lack of flexibility around installation appointments, as weekend and evening slots were not available. This meant I had to take time off work to be at home for the installation. However, the engineers arrived on time and completed the work efficiently.
Overall, I’m very happy with the Wi-Fi so far. The service has been reliable, the app is excellent, and despite the unusual installation mix-up, the overall process has been straightforward and positive.
5 juni 2026
Antwoord van Fibrus
Hi Erin,
Thank you for taking the time to leave such a detailed review and for choosing Fibrus.
We're delighted to hear that you're enjoying your service, that the connection has been reliable, and that you're finding the app easy to use and helpful for managing your network.
We also appreciate your balanced feedback regarding the installation experience. While we're pleased that the installation itself was completed quickly and efficiently, we're sorry for the confusion that initially led to the service being installed at the wrong property. Although we're glad the issue was resolved promptly and your installation proceeded without further problems, we understand how concerning that situation must have been at the time.
We're also grateful for your comments regarding appointment availability. Feedback like this helps us understand where we can improve the customer experience in the future.
Thank you again for your patience throughout the process and for highlighting both the positives and the areas where we can do better. We're thrilled to hear that you're very happy with the service overall and hope you continue to enjoy your Fibrus connection.
Kind Regards,
Customer Experience Team
Great service
Engineers were excellent and very careful. Plus the cost is a factor as well
12 juni 2026
Antwoord van Fibrus
Hi Sarah,
Thank you for your fantastic 5-star review! ⭐😊
We're delighted to hear that our engineers provided such excellent service and carried out the installation with great care. We know how important it is to have a team you can trust in your home, so it's wonderful to know they made a positive impression.
We're also pleased that you're finding Fibrus to be great value for money. Delivering exceptional service and competitive pricing is exactly what we aim for!
Thank you for choosing Fibrus and for taking the time to share your experience.
Kind Regards,
Customer Experience Team
Great value for money and a massive upgrade for our area. Highly recommend! 🌟🌟🌟🌟🌟
Outstanding service and lightning-fast speeds! I switched to Fibrus after struggling with my previous provider, and I couldn't be happier. The entire process—from speaking with the sales team to having the full fibre installed—was absolutely seamless.
The engineers who came to my home were incredibly professional, tidy, and took the time to explain how everything worked before they left. Since getting connected, the broadband has been rock-solid. My download speeds have skyrocketed, and I've experienced zero buffering or dropouts, even with multiple devices streaming at the same time
9 juni 2026
Antwoord van Fibrus
Hi David,
Wow, thank you for such an amazing 5-star review! 🌟😊 We're absolutely delighted to hear that Fibrus has been such a massive upgrade for your area and that the whole journey, from speaking with our sales team through to installation, was seamless.
It's fantastic to know our engineers left such a positive impression and took the time to ensure everything was set up and explained properly. Even better, we're thrilled that you're enjoying those lightning-fast speeds and a rock-solid connection with no buffering or dropouts, even when multiple devices are online at once!
Thank you for your recommendation and for choosing Fibrus. Reviews like yours really make our day.
Kind Regards,
Customer Experience Team
Signing up was easy
Signing up was easy, installation date not long to wait. The two lads were polite, helpful, efficient and good craic. Very impressed.
12 juni 2026
Antwoord van Fibrus
Hi Trina,
Thank you for the fantastic 5-star review! 😊 We're delighted to hear that signing up was easy and that you didn't have long to wait for your installation. It's great to know our two engineers were polite, helpful, efficient, and brought plenty of good craic along with them!
We're thrilled you've been so impressed, and we really appreciate you taking the time to share your experience. Welcome to Fibrus, and thank you for choosing us!
Kind Regards,
Customer Experience Team
Great service and communication
Great service and communication
Very pleasant and efficient engineer for the installation
Also a very competitive price
12 juni 2026
Antwoord van Fibrus
Hi Sean,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you were happy with the service and communication throughout the process. It's great to know that our engineer made such a positive impression with their pleasant and efficient installation, and that you're pleased with the value of your package too.
Thank you for choosing Fibrus and for taking the time to share your experience. We hope you continue to enjoy your new service!
Kind Regards,
Customer Experience Team
Very disappointed with Fibrus.
Very disappointed with Fibrus.
I have been a customer for around 2½ years and have been paying £50 per month for broadband. I contacted the company previously to explain that I was struggling financially, they could only drop it to 39.99.
After deciding to leave, I was suddenly offered a cheaper package at 34.99, which was frustrating as this could have been offered when I first raised concerns about the cost.
What upset me most was the way my cancellation was handled. I explained that my new provider would not be active until 19 June and that disconnecting my service would leave me and my daughter without internet access at home. Despite explaining this, I felt my concerns were dismissed and I was simply told to return the equipment.
As a long-standing customer, I expected better communication, more understanding and a genuine effort to help. Unfortunately, my experience left me feeling undervalued and disappointed.
13 juni 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi Lisa,
Thank you for taking the time to share your experience with us.
We're very sorry to hear that you feel this way about your recent interactions with Fibrus. We appreciate that after being a customer for over two years, this experience has left you feeling disappointed and undervalued.
We'd like to apologise for the way your concerns were handled. We understand how frustrating it must have been to discuss affordability concerns and then later be presented with an alternative package that you feel could have been offered sooner. We also appreciate your concerns regarding the timing of your cancellation and the potential loss of service before your new provider became active.
Providing clear communication, understanding and support to our customers is extremely important to us, and we're sorry that this was not reflected in your experience. Your feedback has been noted and will be shared with the relevant teams as we continually look for ways to improve our customer journey.
Thank you again for your feedback, and we wish you and your daughter all the very best moving forward.
Kind Regards,
Customer Experience Team
Easy online set up.
Easy online set up.
Installed by a great team of guys
No mess
Quick and simple
5 juni 2026
Antwoord van Fibrus
Hi David,
Thank you for the fantastic 5-star review! 😊 We're delighted to hear that the online sign-up was quick and easy, and that our installation team made the whole process simple from start to finish.
No mess, no fuss, and a great team on the job sounds like a winning combination! Thanks for choosing Fibrus and for taking the time to share your experience.
Kind Regards,
Customer Experience Team
Very disappointed with service or lack of it!…
You installed Fibrus yesterday then you contacted BT to cut off our landline. I cannot contact anyone today as your number either doesn’t work or is busy. Very disappointed and feel like returning to another supplier. I was told it would be 10 days before switching over the landline. We are pensioners and one is vulnerable regarding health condition and we depend on our landline. The installers were brilliant and efficient which is more than can be said of your Admin. Would appreciate a call on my mobile from someone who is going to sort this out. Thank you
12 juni 2026
Antwoord van Fibrus
Hi Serene,
Thank you for taking the time to speak with us today.
We're sorry for the concern and frustration caused regarding your landline service, particularly given the importance it has for you and your household. As discussed on our call, we are currently awaiting confirmation from BT regarding the switch date for the porting of your existing landline number.
In the meantime, we have provided you with a temporary landline number so that you can continue to make and receive calls while the porting process is completed. I've also sent a follow-up email containing all of these details for your reference.
We appreciate your kind comments about our installation team and thank you for your patience while we work through the final stages of the number transfer. If you have any further questions or experience any issues, please don't hesitate to get in touch.
Kind Regards,
Customer Experience Team
Nightmare!…
Fibrus installed yesterday to replace BT. Discovered after the fitter (Caobhin) departed to pick up his new car that we had no Sky Multiroom and smart devices not working. I phoned Customer Services earlier to say & Michael advised if I plugged an Ethernet cable into an eero and the Sky mini box Sky would work. It didn’t and it hasn’t.
Now I have no internet connection on my main TV. Each time I reset it, it kicks the connection out. Customer Services is now closed. Absolute shambles!
12 juni 2026
Antwoord van Fibrus
Hi Gerry,
Thank you for taking the time to leave your review, and we're sorry to hear about the difficulties you've experienced following your installation.
Issues with Sky Q Multiroom and connected smart devices can occasionally occur when switching broadband providers. One troubleshooting step that often resolves this is disabling the WiFi hotspot on the main Sky Q box, as this can interfere with the connection between your Sky devices and the new network.
If this doesn't resolve the issue, we would recommend contacting Sky directly. This is a common issue with Sky Q systems, and Sky can provide Sky Boosters where required to help maintain a stable connection between the main and mini boxes and prevent them from disconnecting from the internet.
We appreciate how frustrating this situation has been and apologise for the inconvenience caused. We hope you're able to get everything connected and running smoothly as soon as possible.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Lorraine,
Thank you for your fantastic 5-star review! 😊 We're thrilled to hear that your installation was quick, clean, and efficient. Our team takes great pride in making the process as smooth as possible, so it's wonderful to know they delivered a great experience.
We really appreciate your support and hope you continue to enjoy your Fibrus service!
Kind Regards,
Customer Experience Team
Little trouble compared to talktalk.
5 juni 2026
Antwoord van Fibrus
Hi Gordon,
Thank you for the 5-star review! 😊 We're delighted to hear you've had little trouble compared to your previous provider. We like to think broadband should be more about smooth streaming and less about headaches!
Thanks for choosing Fibrus and for taking the time to share your experience. We hope you continue to enjoy fast, reliable service for years to come.
Kind Regards,
Customer Experience Team
The 2 fitters were efficient and quick. I'm not sure what happens when my BT and ee contracts finishes on 2/7 or what services I will get.
The 2 fitters were efficient and quick.
I'm still unsure what happens when my BT and EE contract finishes on 2nd July.
I'm not sure exactly what services I will still get.
12 juni 2026
Antwoord van Fibrus
Hi Valerie,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that our installation team were efficient and quick during your installation.
Regarding your BT and EE services, you'll need to check directly with EE to confirm exactly which services will remain active after your contract ends on 2nd July. If you have services beyond broadband, such as mobile or TV packages, these may continue separately depending on your agreement with them.
If you have any questions about your Fibrus service, please don't hesitate to get in touch and we'll be happy to help.
Kind Regards,
Customer Experience Team
Rep had everything done and dusted…
Rep had everything done and dusted within 20 minutes as did the installers.
11 juni 2026
Antwoord van Fibrus
Hi Terry,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear that everything was done and dusted so quickly! It's great to know that both our representative and installation team provided an efficient service and got you up and running without any hassle.
We really appreciate you taking the time to share your experience and thank you for choosing Fibrus.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Ruslan,
Thank you for the brilliant 5-star review! 😊
Short and sweet, just like a perfect broadband connection! We're delighted to hear you're enjoying both great service and fast internet.
Thanks for choosing Fibrus and for taking the time to share your feedback. We hope you continue to enjoy lightning-fast speeds.
Kind Regards,
Customer Experience Team
Very impressed indeed!
Very impressed indeed!
So much more than I was expecting! Very impressed with security features etc
12 juni 2026
Antwoord van Fibrus
Hi Tanith,
Thank you for your fantastic 5-star review! 😊
We're thrilled to hear that your experience has exceeded your expectations and that you're enjoying the features available to you. It's always great to know when customers are pleasantly surprised by what the service has to offer!
Thank you for taking the time to share your feedback. We hope you continue to enjoy everything Fibrus has to offer. 😊
Kind Regards,
Customer Experience Team
Great experience
Seemless installation
Great speeds from the start
Can highly recommend this supplier
11 juni 2026
Antwoord van Fibrus
Hi Neil,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear that your installation was seamless and that you've been enjoying great speeds from day one. That's exactly the experience we aim to deliver!
We really appreciate your recommendation and your kind words. Thank you for choosing Fibrus, and we hope you continue to enjoy your service for many years to come. 😊
Kind Regards,
Customer Experience Team
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