Parcel arrived with one part damaged. I contacted filstorage and received a very apologetic email with assurance that a replacement part would be sent. I received the part 2 days later. I have built h... Toon meer
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Excellent website and quick delivery. Unfortunately, the storage unit had a cracked side and back plastic spine was snapped. Can't understand how this was 'cos the box and packing provided good protec... Toon meer
Bedrijf heeft geantwoord
Arrived in good time- 4 working days. Well packaged and good instructions. Had no difficulty assembling alone until putting roof on and shelves in. Looks good, fits well in space and holds plenty.... Toon meer
I bought some plastic containers for under my sink. I’ll be buying more for elsewhere as they are really handy, particularly because they have dividers that stop you stuff from falling over. Excellent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Groothandelaar
- Business to Business-service
- IJzerwarenwinkel
- Kantoorbenodigdhedenwinkel
- Opslagbedrijf
- Magazijn
Geschreven door het bedrijf
Filstorage has delivered commercial storage & display solutions since 1991. From storage bins to racking and shelving, we can help you make the most of your space. Shop online or call us directly for assistance. We aim to deliver most items within 2-3 working days.
Contactgegevens
High Street, DN14 7PW, Goole, Verenigd Koninkrijk
- 01430410450
- marketing@filstorage.com
- filstorage.com
4,3
Uitstekend
1K reviews
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service when delivery driver…
Great service when delivery driver wouldn't attempt the drive; and the cages are ideal for storing all our gym equipment
16 maart 2024
Antwoord van Filstorage
Hi Ingrid, thank you so much for sharing your experience with us. We hope to hear from you again soon.
Antwoord van Filstorage
Hi Robert, thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
Antwoord van Filstorage
Hi Jerome, we’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
Unbelievably quick service
Unbelievably quick service - goods arrived in under 24 hours!
22 maart 2024
Antwoord van Filstorage
Hi Keith, thank you very much for taking the time to leave us a review. We’re really pleased that you’re happy with the service and products provided. We really hope to hear back from you in the near future.
Need hangers for one of our displays.
Need hangers for one of our displays.
Customer service excellent, very helpful.
Sent samples quickly.
Order placed for 900, delivery within the week.
Will use this company again
12 maart 2024
Antwoord van Filstorage
Hi Lisa, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Plastic Garden / Home Cupboard TDJW260
Excellent website and quick delivery. Unfortunately, the storage unit had a cracked side and back plastic spine was snapped. Can't understand how this was 'cos the box and packing provided good protection? Anyway, couldn't be bothered to call Filstorage for replacement so glued broken bits and used duck tape for support!
9 maart 2024
Antwoord van Filstorage
Hi Ashley, we're really sorry to hear that your cupboard was damaged. It is also incredibly frustrating for us as we have invested in additional packaging to prevent damages, but we still have the occasional damaged cupboard which is usually done in transit. The cupboards are packed quite tightly and despite the fragile tape, we still have some carriers or sorting operatives at delivery depots who do not take this into regard.
We carry spare parts in stock and can usually get these out pretty quickly, if you could email which parts are damaged we will get these out asap. Hope to hear from you soon and once again, we're really sorry that your items were damaged.
Antwoord van Filstorage
Hi Ruth, thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
Amazing sorted a broken part within…
Amazing sorted a broken part within mins on the phone and sent it straight out
23 februari 2024
Antwoord van Filstorage
Hi Elizabeth, we’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
disappointed
delivery could have been better. box was damaged and just dumped where I asked for it to be placed as I had just got out of bath.
Cupboard is not as robust as I expected and door does not shut properly
3 maart 2024
Antwoord van Filstorage
Hi Caz, we're really sorry to hear about the delivery of your cupboard. It is incredibly frustrating for us as we expect the carrier companies we use to provide a professional service to our customers. We will ensure this feedback is noted ready for our next carrier evaluation where we will review performance. The cupboard ordered is our budget option and we do provided heavier-duty equivalents, that being said the doors should still close properly. If you could please send us some images of the doors to sales@filstorage.com, we will work to rectify this issue for you.
Antwoord van Filstorage
Thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
great product .
I ordered 3 large size twin handled shopping baskets,price was good,delivered within timescale promised.Used for our weekly shop,used two cardboxes for years,but to lift a box and carry it requires both hands,now getting old i need to be able to carry things with one hand and use my left hand for support to climb up two steps to the door thus avoiding the risk of a another fall.Today i used them for the first time and they worked perfectly and more important safely,product is very strong and stackable so saving boot space when not used.
29 februari 2024
Antwoord van Filstorage
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great product and great service 👍
28 februari 2024
Antwoord van Filstorage
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Antwoord van Filstorage
Hi Hannah, thank you very much for taking the time to leave us a review. We’re really pleased that you’re happy with the service and products provided. We really hope to hear back from you in the near future.
Great customer service shame about the…
Great customer service shame about the couriers
13 februari 2024
Antwoord van Filstorage
Hi Michael, thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you! In regards to the carriers, we constantly review all feedback and conduct internal reviews. Your experience will be noted for the next review. Thank you again.
Outstanding customer service
Outstanding customer service. The item ordered arrived damaged. I contacted Filstore via their web page and had an email response within an hour. The item was replaced without any fuss.
25 februari 2024
Antwoord van Filstorage
Hi Paul, we’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
Lots of parts were damaged/ broken in…
Lots of parts were damaged/ broken in transit. Two parts were unusable and even though pictures were sent they have then sent the wrong part to me. Generally really unhappy with the quality of it for the cost.
19 februari 2024
Antwoord van Filstorage
Hi Devon, we're sorry to hear you were unhappy with the product and service provided. I believe this has been resolved with our customer service department now. If we can assist in the future, please do not hesitate to contact us.
Storage Cupboard
We purchased a storage cupboard for our son which unfortunately arrived damaged. We contacted the company who responded very quickly and went out of their way to sort the problem. Would definitely recommend them.
18 februari 2024
Antwoord van Filstorage
Thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
Van Racking
Item arrived quicker than expected was easy to put together and great quality ( my wife put it together )
5 februari 2024
Antwoord van Filstorage
Hi Darren, we are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Antwoord van Filstorage
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
It was excellent service I got between…
It was excellent service I got between ordering then cancelling order was all done so quickly no problem very impressed many thanks.
21 januari 2024
Antwoord van Filstorage
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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