Good coverage of Worcestershire registers. Easy to use app and on the computer. Great you can move along the filmstrip to earlier and later pages. App could be improved by allowing the same scrolling... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The layout and information was easy to navigate . Liked links to other family trees who seem to be searching for same relatives. Disappointed that I didn’t make contact with a family that appeared to... Toon meer
Bedrijf heeft geantwoord
Find my Past has great records for the UK and Ireland. Surprisingly alot of NZ & Aussie records show up too. Like the fact have records for births of UKexpats living overseas in Commonwealth countri... Toon meer
Bedrijf heeft geantwoord
Your serious attention to the goal and interests of your clients, and your understanding of what, why and for which purpose your clients use you….!!!.. Persistance, tenacity, creativity and system,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Contactgegevens
185 Fleet Street, EC4A 2HS, London, Verenigd Koninkrijk
- +44 (0) 20 3326 3600
- support@findmypast.com
- findmypast.com.au
4,0
Goed
631 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
They responded very promptly to my request for extra seats in our Libraries for training during family history month.
6 augustus 2024
Antwoord van Findmypast
Hello Tricia,
Thank you for your review of Findmypast.
We're happy to hear you have had a good experience with our customer support team and wish you the best of luck with all of your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I started with ansetory.com and ordered…
I started with ansetory.com and ordered the dna kit, but I can see no way to bring all the details to you
24 juli 2024
Antwoord van Findmypast
Hello David.
Thank you for your review of Findmypast.
We're sorry for the confusion here, Findmypast doesn't handle DNA information at this time which is why you are unable to locate anywhere to upload your data.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Antwoord van Findmypast
Hello John,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed diving into our records and wish you the best of luck with your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Find my Past trap Unable to access after second day of…
Unable to access after second day of free trial.
Cant even get in to cancel.
24 juli 2024
Antwoord van Findmypast
Hi Robin,
Thank you for your review of Find My Past.
We are sorry to hear you are having issues accessing the website and a member of our team will be in touch shortly to assist you further.
Kind Regards;
Findmypast
Newspaper section mixed up wanted info…
Newspaper section mixed up wanted info on relative who is in paper but it comes up something in ww1 China nothing to do with 1896 bilston although I know its in the papers
24 juli 2024
Antwoord van Findmypast
Hi Richard,
Thank you for your review of Find My Past.
I am sorry you are experiencing this issue. A member of our customer support team will be in touch in due course to request further information from you.
Kind Regards;
Findmypast
I do not see why I have to make a free…
I do not see why I have to make a free comittment when I wish to look up a person. It happens even when I have a subscription. Am I doing something wrong perhaps?
18 juli 2024
Antwoord van Findmypast
Hi Pieter,
Thank you for your review of Find My Past.
While it is free to search Find My Past, a subscription is required to view certain record sets on site. Record access varies depending on which subscription plan you have chosen. Do get in touch with our friendly customer support team who will be happy to discuss our subscription plans and pricing with you to clarify they type of access that is available on them.
Kind Regards;
Findmypast
Great source of family history data
No qualms whatsoever with recommending FMP for family history research. Both website and app are easy to use and data is of high quality.
12 juli 2024
Antwoord van Findmypast
Hi there,
Thank you for your review of Find My Past.
We are delighted you are enjoying using our site for your family history research. We will certainly pass this feedback on to our team.
Wishing you continued success on your research journey!
Kind Regards;
Findmypast
Your site is very good
Your site is very good, especially the UK records.
I would love to subscribe for full access but being on a pension I can not afford it.
I use the local library but they do not subscribe to the newspaper section. Unless I win the lotteries I will just have to do with standard membership.
19 juli 2024
Antwoord van Findmypast
Hi Paul,
Thank you for your review of Find My Past.
We are delighted to you are enjoying our site and our vast array of UK records. We do offer a free trial of our site to allow customers to explore. We also offer 1-month options which may be more affordable for you. You can see our subscription options here: https://www.findmypast.co.uk/subscribe?duration=1
We will certainly pass your feedback regarding pricing back to our team!
Best Wishes;
Findmypast
I have just started using Find My Past
I have just started using Find My Past, but I find it cluttered and not intuitive when searching. The family trees are very unattractive. I hope my experience gets better as I use the site. I would like the opportunity to give a review again in a month.
10 juli 2024
Antwoord van Findmypast
Hello Michele,
Thank you for your review of Findmypast.
We're sorry to hear you have found our website cluttered and unintuitive and will pass on your comments as feedback on your behalf.
In the meantime if you haven't already you can find our getting started and FAQ sections here:
https://www.findmypast.co.uk/blog/getting-started
https://www.findmypast.co.uk/help
You're welcome to return again in a months time and give us another review if you wish.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Antwoord van Findmypast
Hello Joanne,
Thank you for your review of Findmypast.
We're sorry to hear that you have found our website harder to use than Ancestry. Have you found our FAQ and New User Guide sections?
These are both filled with hints and tips on how to use Findmypast to it's full advantage here:
https://www.findmypast.co.uk/blog/getting-started
https://www.findmypast.co.uk/help
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Ease of searching.
2 juli 2024
Antwoord van Findmypast
HI Lawrence,
Thank you for your review of Find My Past.
We are delighted you find our site easy to use and hope you continue to enjoy searching our vast array of records.
Wishing you the best on your research journey!
Kind Regards;
Findmypast
I have some trouble signing in at…
I have some trouble signing in at times, but I am still learning how to use the app.
29 juni 2024
Antwoord van Findmypast
Hello Elizabeth,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues with signing in, if this happens again in the future please don't hesitate to let our support team know and we can investigate this matter further on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Find My Past can get the information you require for your family history
Find my past has the information that I require when I search for family history
6 juli 2024
Antwoord van Findmypast
Hello Kevin,
Thank you for your review of Findmypast.
We're happy to hear you have found what you're looking for and wish you the best of luck for your next searches with us!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Excellent program but tree hints needs work
In general, I think the service provided is top notch. The site is easily navigated, there are new records regularly released and the transcription accuracy is exemplary.
Recently, however, I added trees to your site and have received frequent notices potential found relatives. Very often the British individuals surfaced are associated with my tree, but the notices are very repetitive and the Canadian individuals are more of a shot in the dark. There needs to be a way for members to acknowledge, but reject, the constant flow of superfluous and irrelevant hints.
30 juni 2024
Antwoord van Findmypast
Hello,
Thank you for your review of Findmypast.
We're happy to hear that you have enjoyed using Findmypast and found our records easy to navigate.
We will pass on your comments regarding hints over to the relevant department on your behalf. As it stands just now each hint has an option to accept, reject or add to pending to view again later.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Antwoord van Findmypast
Hi Lynne,
Thank you for your review of Find My Past.
We are delighted you are enjoying our website and wish you continued success in your research!
Kind Regards;
Findmypast
FindMyPast records and newspapers
As a subscriber to FindMyPast for many years I find the access to records excellent. A different set of records is provided to some of the other subscription companies, in particular access to English parish registers. I also appreciate the access to digitised historic newspapers from the UK.
20 februari 2024
Antwoord van Findmypast
Hello Anne,
Thank you for your review of Findmypast.
We're happy to hear that you have found our records helpful and wish you the best of luck with your research!
The newspaper section really is a treasure trove of information to help paint a picture of how your ancestors were living throughout the years.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
It seems to be intuitive and has found…
It seems to be intuitive and has found a lot of connections and information which I hadn't previously known about.
16 juni 2024
Findmypast the problem solver site
Findmypast's genealogical research website, in my opinion, is the best, and only site for anyone seeking to research heir family history. With transcripts and facsimile images of actual historical records, such as Parish records, marriage banns, census returns, and more, available for scrutiny, it can alleviate any misconception actual events may otherwise be encountered. And all that for a small subscription what more does anyone want or need.
18 juni 2024
more value from ancestrynot value for money when you have ancestry and BNA
more value from ancestry, and as I have BNA newspapers already, I do t get any new content from this site
I'd prefer to pay by hours used of pages viewed than a monthly, annual flat fee
12 juni 2024
Antwoord van Findmypast
Hello Finlay,
Thank you for your review of Findmypast.
We're sorry to hear you're unhappy with our subscription model and will pass on your feedback to the relevant department on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I found a newspaper article…
I found a newspaper article that knocked down a brick wall I have spent years trying to resolve. Suddenly many DNA matches made sense and I have been able to get back a number of generations. Have to love newspapers
9 juni 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.