There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut t... Toon meer
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Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save mo... Toon meer
I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it... Toon meer
Bedrijf heeft geantwoord
Ordered an alternative down mattress pad. Upon arriving it was not as plush as advertised for the price and also contained a material I am allergic to. I did not place item on bed or even fully remove... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Contactgegevens
1193 Lexington Ave, 10028, New York, NY
- 212-737-2123
- sales@finelinens.com
- finelinens.com
3,2
Gemiddeld
726 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Stupidly frustrating
There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut the damn fabric to get them out!!!!
17 maart 2026
Review zonder uitnodiging
Antwoord van Fine Linens
Your frustration is noted, but it’s quite clear that your review is misdirected. After thoroughly checking our system, we found no record of any orders or interactions under your name or email address. It seems you may be confusing us with another company.
We encourage you to direct your comments to the correct source if you have established grievances. Our packaging and quality are designed with care, and we stand by our practices. We only seek constructive feedback from actual customers.
5 stars!
I ordered the 100% White Goose Down by Anne de Solene and it was amazing! So comfortable! Would 100000% recommend!
20 december 2025
Review zonder uitnodiging
WARNING: Do Not Buy This Robe if You Have fingernails, Wear Jewelry, Or Have Pets!
I reviewed a robe I bought from a company named Fine Linens and Bath. I wrote a review as the new robe has many pulls. I heard from a company that said they could not find my order. If that was the wrong company that the link took me too, I am deeply sorry.
15 december 2025
Review zonder uitnodiging
Antwoord van Fine Linens
We appreciate feedback from all our customers; however, I am currently unable to locate the specific order you mentioned. My search in our system did not yield any results linked to your name or email address. Could you please confirm if you placed this order through Finelinens.com?
Update: The customer has acknowledged ordering from a different store but has not updated their review as they previously indicated.
Thank you.
I alerted them to a pricing error that…
I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it is not their fault and then implied that I was stupid to think that the price posted was a real price. Great sheets, bad customer relations
8 februari 2025
Review zonder uitnodiging
Antwoord van Fine Linens
While we appreciate constructive reviews. The one above is 100% false. The customer emailed us that there was a pricing error on google where it was showing a sale price that was not listed any where on our website. Since we had no idea about the pricing issue we asked the customer for a screen shot to confirm it. When she sent us the screen shot we did in fact report it to Google shopping services that confirmed on their end it was a pricing error and they are in the middle of fixing it.
We apologized to the customer that we cannot match that price as it is a google error but we can certainly offer them a discount on the item if they wanted to order it.
In no way did we ever call them "stupid" and we were happy to offer something to make the customer happy for the error she encountered.
Its a shame when you try to explain and help that you have to also deal with a nonsense review
Finelinens.com offers luxury linens at affordable prices and excellent customer service.
Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save money on future purchases. If you need quality brands, like Sferra, Matouk, Yves Delorme, Peacock Alley, and many, many more, this should be the first place you shop. They also offer free shipping on all orders and have monthly special discounts on certain brands. I recommend them wholeheartedly.
16 december 2024
Review zonder uitnodiging
Wait times, terrible communication
Unfortunately we made an order in August and come February it has yet to be filled.
Instead of them reaching out to us to apologize for the wait, every time we have had to reach out to them. Whereby they provide new delivery times that come and go with no new update. Again we have to message them.
23 februari 2023
Review zonder uitnodiging
BUYER BEWARE!
Ordered an alternative down mattress pad. Upon arriving it was not as plush as advertised for the price and also contained a material I am allergic to. I did not place item on bed or even fully remove from packaging. I initiated an RMA and requested a shipping label. The shipping label never arrived so I called and the sent another. I had to repeat this 4 times before I finally received email with return shipping label. Shipped it back to Fine Linens. A week or so later it was returned to me for "hair". Interesting since it was never used or even taken fully out of package. I have since inspected it and cannot see any hair. Buyer beware with this company. It was an expensive item I am stuck with. I would NEVER order from Fine Linens again.
30 december 2020
Review zonder uitnodiging
Antwoord van Fine Linens
Thank you for your review. While we appreciate all feedback on our customer service none of the above is accurate. You filled out the RMA online and the UPS label is automatically sent to you in a separate email. While you may have missed that email or it went to your spam folder we have confirmation from UPS it was delivered to your inbox multiple times.
As for the mattress pad, we did receive it back all rolled up in the packaging it was sent it. It was indeed taken out of the package and whether it was laid on your bed or not does not matter. It seems you laid it somewhere and due to an animal in the house there was animal hair all over the pad. In the time of Covid we are taking extra precautions on returns and have to be especially careful when something comes back in this condition. We do everything on our end to clean the product but the condition this came back in could not be done. Again my apologies on returning it back to you but I know honestly if we sent you an item that you ordered online in the same condition you sent it back in you would be appalled.
Thank you
The Fine Linens Team
Love the mattress we bought
Love the mattress we bought
Love the mattress we bought! Price was much lower than what we would have paid locally. Quick delivery and set up perfect.
18 maart 2019
Review zonder uitnodiging
Loved the product
Loved the product. Delivered right to my door
15 augustus 2018
Review zonder uitnodiging
Beautiful sheets generously cut arrived…
Beautiful sheets generously cut arrived in two days of ordering them. Pretty sheets too!
17 juli 2018
Review zonder uitnodiging
great service.
4 juli 2018
Review zonder uitnodiging
Amber
Amber, sales rep. was very ihelpful. Her knowledge in bedding was great. She helped me pick out the right bedding. The reduction was shipped to my and beautifully ackaged. I will be a return customer .
22 juni 2018
Review zonder uitnodiging
Service was great
Service was great - fast and efficient! And absolutely love my new towels!
22 juni 2018
Review zonder uitnodiging
Great service and products
Always happy with the products I buy over the years. My favorite store for luxury Matouk and Sferra. My bed and bathroom thank you.
15 juni 2018
Review zonder uitnodiging
Wonderful selection of products!
Wonderful selection of products of excellent quality. fast shipping too!
14 juni 2018
Review zonder uitnodiging
always awesome
always awesome. Shopped with them for years. Excellent customer service.
11 juni 2018
Review zonder uitnodiging
Your service is quick and efficient
Your service is quick and efficient. I got exactly what I ordered and wanted. Thank you
4 juni 2018
Review zonder uitnodiging
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