The price compared to other fireplace stores is fantastic Quality is 1st class Showrroom staff are very knowledgeable and professional Fitter that they recommended was great
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Good quality refurbished electric fire at a good price. Let down by UPS who said address was unknown so had to get it delivered to a drop off point, where I collected it, but only having a Porsche B... Toon meer
Great products and a customer service team to match. Very friendly and efficient. I had no issues with the company at all. My issue was with the delivery company who mishandled my packages result... Toon meer
Part identifying made easy with website pictures. Adams helios heating element had broken. Be aware manufacturer uses solder joints so clips need fitting to connect to after market part. Delivered we... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fireplace Factory Outlet great prices on refurbished, new clearance & return fires & fireplaces – Save up to 70% on on Electric Fires & Fireplaces by Adam, Sureflame, Valor, Aurora & Dimplex. Free National Delivery (mainland only) on most of our listed fires & fireplaces. (some large fireplaces & media wall fires may be subject to a delivery charge) Best Prices everyday online at Fireplace Factory Outlet. NEW STOCK added daily. Our Huddersfield showroom, has additional stock not listed on our website at even lower prices - visit and take away a bargain including full Marble fireplaces.
Contactgegevens
Manchester Road, HD1 3JB, Huddersfield, Verenigd Koninkrijk
- 0330 113 8070
- sales@fireplacefactoryoutlet.com
- fireplacefactoryoutlet.com
4,8
Uitstekend
435 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
After an initial glitch with my order
After an initial glitch with my order, everything was remedied quickly. Can’t thank Gaynor enough for has hard work and patience.
I am delighted with my new fire suite
11 december 2024
Happy with the item
Happy with the item - worth the price ; looks great in my fireplace and good value. Door handle was an issue as I initially couldn’t open it - I looked online to find some instructions ( as none included) and I managed to get it open - I had to use a screwdriver to fix the issue so now the door opens and closes but it did chip some of the paint around the internal door catch ( this is not visable from outside when the door is closed) but obviously it was a bit of an issue.
Although the packaging was poor - each corner was damaged- obviously by carrier. They had added in polystyrene to help protect the item ( corners and glass ) and it had ‘ handle with care’ tape on. The box was torn and flimsy.
I was disappointed with delivery as I took the day off as it stated to be delivered by the end of the day. Then at 530 ( after staying in all day and arranging for my kids to be collected from school ) I had an email saying redirected delivery for the next day !
I emailed and was told they are a 3rd person courier so nowt can be done by The fireplace company.
Poor delivery service - whole day slot.
2 december 2024
Quick Contact with delivery company was difficult ( no fault of the sellers.) Love my fireplace.
Quick shipping.
2 december 2024
The fire place factory have just fitted…
The fire place factory have just fitted our new fire absolutely outstanding 👏 from the minute we walked into the showroom to the fitting was excellent Mark looked after us and he went above and beyound super service very clean highly recommend these guys and I am very fussy and could not find fault in anything will definitely be using fireplace factory in speke again for sure, thank you Mark for looking after us from start to finish excellent 👍
20 november 2024
Review zonder uitnodiging
Electric wood burner stove
Ordered on Thursday and received it on Saturday! Brilliant service
2 november 2024
Fire in perfect condition
Fire in perfect condition. Arrived within couple of days of ordering.
Was easy to email company and get a response within an hour.
And price very good
1 november 2024
Competitive price and fast delivery
Competitive price and fast delivery. However the box was damaged when we received the fireplace. Luckily there was no internal damage.
28 oktober 2024
Fast delivery
2 oktober 2024
Right component
Right component, fair price & delivered on time, great cost saving against that of buying a new fire.
30 september 2024
Good service and product and an easy to…
Good service and product and an easy to use web shop.
30 september 2024
Bargain fireplace suit
Rated this firm 5 stars ,ordered fireplace suit,excellent quality at low price also very fast delivery,
2 oktober 2024
Item sent out is a previously returned…
Item sent out is a previously returned item from another of your customers
Item ordered still not delivered
Emails sent chasing the correct part have not been responded to
1 oktober 2024
Antwoord van Fireplace Factory Outlet Ltd
Apologies - the item sent on was a return from another customer - it was not required by the previous customer and was a working part. However it seems the wrong part was sent - mistakes can happen in a busy warehouse. We did respond and have sent the correct part yesterday - you received the first item Friday and there were two days at the weekend where our online team don't work, we then dealt with and sent the replacement Monday - we are not sure we could have responded faster. Apologies for not meeting your expectations.
Great service and beautiful electric…
Great service and beautiful electric stove at a great price
1 oktober 2024
I ordered the part I needed and they…
I ordered the part I needed and they had it in stock.Delivery was within about 3 days..really pleased with product
30 september 2024
Excellent service
3 september 2024
Very happy with my new fire fit well
Very happy with my new fire fit well
Delivery on time
3 september 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.