Easy to order and value for money compared to other sellers. I ordered a maxi crate of oak logs and it was confirmed straight away by email. The delivery driver (salvatori hauliers) was first class 👌... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Toon meer
Bedrijf heeft geantwoord
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Toon meer
Bedrijf heeft geantwoord
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contactgegevens
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Verenigd Koninkrijk
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you’re happy with the large, ready-to-burn chunks of wood.
We really appreciate you taking the time to share your experience and hope you continue to enjoy the product.
Kind regards,
KM
wood stock
First class service speedy delivery good price and very helpful delivery staff. The wood is good quality
8 april 2026
Antwoord van Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re delighted to hear that you experienced first-class service and speedy delivery, and that you found our pricing competitive.
It’s also great to know that the delivery staff were helpful and that you’re happy with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Currently in dispute with this company…
Currently in dispute with this company and won’t comment further in case it jeopardises any legal processes.
28 maart 2026
Antwoord van Firewood.co.uk
Dear Mr Seth,
Thank you for your feedback. We acknowledge your comments and understand your position regarding the ongoing matter.
We are unable to comment further while this is under review, however we take all concerns seriously and will ensure the appropriate channels are followed to address the issue.
Kind regards,
KM
Great place to buy excellent Firewood
Good service ordering the Firewood through to the Delivery helpful and professional
30 maart 2026
Antwoord van Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.
Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Antwoord van Firewood.co.uk
Dear Julian,
Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Delivered to wrong address
Delivered to wrong address, waited a week and still no wood. Minimal communication. Fault is with delivery man but we are still without any fuel.
31 maart 2026
Antwoord van Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.
While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.
Kind regards,
KM
Product was delivered on time
Product was delivered on time, as expected and the delivery driver dropped the pallet of logs exactly where I asked using an electric pump truck. All round very good.
31 maart 2026
Antwoord van Firewood.co.uk
Dear Iano,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.
It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
Quick delivery
Quick delivery, wood looks decent and was well packaged no wasted space in the crate.
7 april 2026
Antwoord van Firewood.co.uk
Dear Jamie,
Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.
It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallet arrived in time with helpful driver
Pallet arrived in time with helpful driver to place it my garage. The logs are clean and light with no trouble.
7 april 2026
Antwoord van Firewood.co.uk
Dear Eirian,
Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.
It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Great delivery and wood
31 maart 2026
Antwoord van Firewood.co.uk
Dear David,
Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Good size
Good size, dry and ready to burn, quick delivery, but would welcome a little more notice of the delivery time
from the delivery company.
6 april 2026
Antwoord van Firewood.co.uk
Dear Ken,
Thank you for your feedback. We’re pleased to hear that you were happy with the size and quality of the firewood and that it arrived dry, ready to burn, and promptly delivered.
We also appreciate your comment regarding delivery notifications. We understand how helpful it would be to receive a little more advance notice of the delivery time, and your feedback will be shared with the delivery team for review.
Kind regards,
KM
Promt delivery very polite driver …
Promt delivery very polite driver very pleased will use again
6 april 2026
Antwoord van Firewood.co.uk
Dear Anthony,
Thank you for your feedback. We’re delighted to hear that your delivery was prompt and that the driver was very polite. It’s great to know you were pleased with the overall experience.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
5 star experience
I continue to use this company because from order to the delivery is seamless. Palletways the delivery company is very much part of this efficiency. Thank you
6 april 2026
Antwoord van Firewood.co.uk
Dear Kent,
Thank you for your kind feedback and for your continued support. We’re delighted to hear that you find the whole process from ordering through to delivery seamless.
It’s also great to know that the delivery service has played a positive part in your experience. We really appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
Kind regards,
KM
A helpful lorry driver.
The Lorry driver was most helpful in getting the pallet of firewood onto our property.
6 april 2026
Antwoord van Firewood.co.uk
Dear John,
Thank you for your feedback. We’re delighted to hear that the lorry driver was so helpful in getting the pallet of firewood onto your property.
We always aim to provide a smooth and supportive delivery experience, so it’s great to know the driver went the extra mile to assist you. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Driver had a ridiculous electric…
Driver had a ridiculous electric wheeler that couldn't get the crate over the gravel. Left the crate outside the gate. Will never use again
6 april 2026
Antwoord van Firewood.co.uk
Dear Sara,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the delivery experience.
Tail-lift lorries and pallet trucks require clear, firm, and level access, and surfaces such as gravel can make it difficult to move heavy pallets safely. Deliveries are therefore made on a kerbside basis, meaning the driver will unload to the nearest safe point at the property boundary, such as the driveway entrance.
We understand this may not have met your expectations on this occasion, and we appreciate you taking the time to share your experience.
Kind regards,
KM
Used them several times
Used them several times, recommended them to friends and family . ‘Nuff said !
30 maart 2026
Antwoord van Firewood.co.uk
Dear Stuart,
Thank you for your fantastic feedback! We’re delighted to hear that you’ve used us several times and have even recommended us to your friends and family — that really means a lot to us.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
KM
Good quality firewood
Good quality firewood, very accommodating and friendly delivery (Farrall’s). Chose and paid for day of delivery but no tracking info until 12.30pm on day of delivery but then had a 2 hour delivery slot given, confirmation of dispatch maybe day before would be helpful to know it’s definitely on the way.
29 maart 2026
Antwoord van Firewood.co.uk
Dear Paul,
Thank you for your feedback. We’re delighted to hear that you were happy with the quality of the firewood and that the delivery was accommodating and friendly.
We’re sorry, however, that the tracking information was only provided on the day of delivery. We understand how helpful it would be to receive confirmation in advance, particularly when a specific delivery day has been selected.
We appreciate you taking the time to share your experience, and your comments will be used to review our communication process to help provide clearer updates ahead of delivery in future.
Kind regards,
KM
Antwoord van Firewood.co.uk
Dear Bev,
Thank you for your feedback. We’re pleased to hear that the offloading made things much easier for you and helped improve your delivery experience.
We always aim to make the process as smooth and convenient as possible, so it’s great to know this made a difference. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Antwoord van Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that you found our service and delivery to be very good and professional.
Providing a reliable and efficient experience for our customers is always our priority, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallets needed to be broken down by…
Pallets needed to be broken down by delivery company which meant l needed to spend several hours restacking.
8 april 2026
Antwoord van Firewood.co.uk
Dear Dave,
Thank you for your feedback. We’re sorry to hear that your delivery required the pallets to be broken down and that you had to spend time restacking the goods. We understand how inconvenient and time-consuming this must have been.
We appreciate you bringing this to our attention, as it helps us review how our deliveries are handled by our logistics partners and where improvements can be made to ensure orders arrive in a more manageable condition.
Kind regards,
KM
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.