Order taken and not delivered back in March. I have tried to contact the company on different occasions to give them an opportunity to respond with no reply. Complete farce. Recommend avoiding them.
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Lees wat reviewers zeggen
An interesting site ... I was looking for equipment for our Pilates Class, now that we can thankfully resume our exercise classes ... I was looking for: (a). head cushions .... plus covers... Toon meer
Product itself fine. Disappointed colour was not as expected. Delivery awful. Couldn’t get hold of carrier to tell them where to leave it. Boxes damaged and sodden on delivery. Not suppliers fault... Toon meer
Just in case check the bank statements. I only noticed after the 3rd and 4th deductions were reserved. I didn't even order anything. Thankfully the bank protects against these things. Weird thing is o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fitsupplies.co.uk is one of the UK’s leading online retailers within the Health and Fitness industry, with the simple aim of making fitness affordable for all. With over 20 years industry experience, we take pride in sourcing and supplying the very best products for our customers and delivering an unrivalled customer experience. With an extensive offering of strength and functional training equipment, studio accessories and wellness solutions, all of which offer superb value for money, fitsupplies.co.uk really is a one stop shop for all of your fitness needs.
Contactgegevens
Units 26/27, Armadillo Business Park, SK8 6PT, Cheadle Hulme, Verenigd Koninkrijk
- 0845 163 0155
- support@fitsupplies.co.uk
- fitsupplies.co.uk
2,2
Slecht
252 reviews
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Excellent service
5 april 2021
Love the products
It took a long time before what i wanted was in stock, then when it was i paid for next dat delivery (only choice - expected considering the large heavy item) however it took a few days to arrive, slightly frustrating when you pay for quicker delivery. Product is brilliant, came very oily but was easily cleaned.
5 april 2021
Very quick shipping & Great product quality
Very quick shipping, so strongly recommend purchasing any product from this company. Really happy with my bar and weights pump set.
3 april 2021
Very happy with my bodypump set
Very happy with my bodypump set. It looks great an feels like really good quality. Fast delivery too
2 april 2021
Goods not received
Ordered a bar bell set and did not receive it , contacted customer service and they dealt with the matter very fast and efficiently. The bar bell is of good quality, highly recommended
31 maart 2021
Review zonder uitnodiging
Great value pump weight set…
Received pump weight set yesterday after a bit of a wait. , Initial order made in January was expected in February but did not arrive. Thankfully got a great response quickly from Chris who investigated and when it was nowhere to be found, made sure I got my order in the next batch and kept me updated when it was likely to be delivered. Great pump set, found the clips a bit stiff to get on/off to secure the weights on the barbell ( this will probably ease the more use it gets) but overall very happy and ideal for online pump classes. Good price too.
27 maart 2021
Review zonder uitnodiging
Barbell and weights
Received pump weight set today after a bit of a delay however can expect this in the current pandemic. Whenever I contacted the company always got a quick reply. My daughter is absolutely delighted with the purchase and would certainly order from
them again.
26 maart 2021
Review zonder uitnodiging
I ordered the barbell and weights set
I ordered the barbell and weights set, there was a delay which was out of the control of the company as we are in a pandemic however the communication from the procurement team was excellent and reassuring.
I received my equipment today and its brilliant and would definitely order again.
26 maart 2021
Review zonder uitnodiging
I received my order today which was…
I received my order today which was delayed a while due to demand/covid. Customer service was second to none on all my enquiries with prompt replies from Chris. My order was the barbell weight set which I’m delighted with and definitely worth waiting for.
26 maart 2021
Review zonder uitnodiging
Kettlebells
I received my kettlebells today that I pre-ordered in February, and I'm very pleased with them. High quality at an exceptional price, when demand has been going through the roof due to the lockdown.
I know other customers have been frustrated by a shipment lost by the couriers last month and a lack of personalised updates, but I wanted to feedback that my experience has been smooth and successful. I knew it was a pre-order so I would need to wait patiently in order to get the good price, I was reassured by other customers' reviews of the quality and if the worst happened their accounts of speedy refunds.
In the end I have received 3 super kettlebells and I would definitely purchase from Fit Supplies again. My only tip to the company would be to make it very clear to customers which wave of orders they are in and their expected dispatch date to manage expectations.
26 maart 2021
Review zonder uitnodiging
No stars should be an option! What a waste of time and money!
I had to give it a star, but really no stars are more appropriate! If you’re like me, desperate to get your hands on some equipment due to gyms being closed...look somewhere else! I ordered a studio pump set and additional 5kg plates in January, I paid in full and the order was supposed to be delivered in February. In Feb I received the additional 5kg plates with no explanation of where the other parts of the order were. No communication from the seller, nothing! I chased in March, they promised the set will be delivered end of March. Well the set came today and it is missing the quick release spring collars, which makes the whole thing unusable as the plates can fall off during exercise! Just save your money, time and energy! If you can’t find your equipment anywhere else, don’t have hopes that this seller will actually have it and deliver it!
*****Edit*****
I have contacted the customer service team by email but you seem more interested in replying to reviews than to customers' emails. Having a product delivered UNUSABLE after 10 weeks of it being ordered (and with 6 weeks delay) does really not count as good service.
I would be very keen to see the evidence of " have been kept well informed throughout your order process and that your goods have been delivered to you in line with the timeframes that we provided you with" The order was supposed to be delivered in the second week of February. I had to inquire about it in March, as your beloved customer service NEVER contacted me.
Your response is the pure evidence that you couldn't care less about your customers and the impact that your less than average service has on them.
26 maart 2021
Review zonder uitnodiging
Antwoord van FitSupplies.co.uk
Hi,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
I have looked into this matter and can see that you have been kept well informed throughout your order process and that your goods have been delivered to you in line with the timeframes that we provided you with.
These items are not opened by our warehouse team and are sent out as they arrive to us. Occasionally, either due to human error by our suppliers or damage to packaging in transit, collars can be missing from boxes upon delivery. Whilst incredibly rare, we stock spare sets for such eventialities and, as such, will gladly arrange the swift dispatch of replacements. I can see that you have been in touch with our customer service team who have advised you of this and we would have liked the opportunity to resolve this matter for you prior to recieving this review. A response to your email was issued around 2 hours after it was recieved, however by this point a review had already been left.
We take pride in offering excellent value and service to our customers and will always go above and beyond where an issue does arise, in order to ensure the upmost in customer satisfaction.
On a final point, I must disagree with your statement "If you can’t find your equipment anywhere else, don’t have hopes that this seller will actually have it and deliver it!", given that it is entirely contradictory to the fact that you refernce having recieved your order as part of the review.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Avoid, waste of time..
Ordered a body pump set the first week of January. After lots of chasing and being told my order had been lost, I was then told again that the replacement was still in transit somewhere but unable to be tracked.. over two months later. The only good point is that I have finally been issued a refund when I asked, but have constantly had to chase and send multiple emails. Massive waste of time, can’t help thinking this is a bit of a scam as they are selling stock they clearly don’t have. After also contacting DHL they have zero record of any planned deliveries. Avoid!
19 maart 2021
Review zonder uitnodiging
Antwoord van FitSupplies.co.uk
Hi,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
As you have mentioned, your goods were lost in transit by DHL, something for which we can only appologise. This is a rarity, with DHL having one of the lowest failure rates of any courier we have used, hence why we will continue to partner with them.
I have reviewed your correspondences with ourselves and believe that there may have been some form of misunderstanding. We advised that replacement goods could be sent out to you upon the arrival of our new stock, due to us on 25th March, but at no point was it claimed that replacements had already been sent but were unable to be tracked. Additionally, I have spoken with our account manager at DHL, who has confirmed that they did recieve goods against the tracking number which we supplied to you and that they were in fact, as we stated, lost in transit. Should you wish for me to supply information regarding this, I will gladly do so via email.
I can see that the item which you ordered is returning to stock next week, at which point you are more than welcome to re-order, should the product still be of interest to you, utilising the 10% discount which I see you have been informed has been added to your account as a gesture of goodwill.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Gosh it makes me sad to write this but…
Gosh it makes me sad to write this but I just can’t let anyone go through the same experience. After paying in full January I still hadn’t received my body pump set in March as promised. Apparently it was “lost” by DHL yet they are still delivering for the company! After yet another delay, I found a set from another company online and requested a refund which was quickly processed. Chris was great, Chris was quick and efficient but I felt like I had been lied to from day one and never actually received any products. I desperately wanted to support a local company but I was left with no other choice. Reviews from Facebook were removed which made me feel like the company wasn’t being honest and after numerous excuses, I ran out of patience!
17 maart 2021
Review zonder uitnodiging
Antwoord van FitSupplies.co.uk
Hi,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
As you have mentioned, your goods were lost in transit by DHL, something for which we can only appologise. This is a rarity, with DHL having one of the lowest failure rates of any courier we have used, hence why we will continue to partner with them.
I am delighted to hear that your enquiries were dealt with quickly and efficiently and, upon requesting a refund, that this was swiftly issued. As such, I must admit that I feel your rating of 1* is somewhat unfair. I agree entirely that your experience has been far from ideal, but would note that clearly we have made every effort to rectify it for you.
I can see that the item which you ordered is returning to stock next week, at which point you are more than welcome to re-order, should the product still be of interest to you, utilising the 10% discount which I see you have been informed has been added to your account as a gesture of goodwill.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Disappointed
The delay I understood. High demand item, covid, no problem.
2x 20 kg Hex Dumbbells. There’s 1 kg different between them (one is 19.5 kg, one is 20.5 kg. I expect a margin of error +/- 0.2 or so, but an entire 1 kg is pretty unacceptable. One or two reps this is no issue, but over 3 sets of 20 reps that becomes noticeable!).
One grip is incredibly coarse, the other almost entirely smooth, the slightest amount of sweat and it is very slippery. A refund may be in order... I need a day or two more to decide if it’s worth the hassle. They’re clearly not the same make/brand. I should have known better than to trust a Facebook advert, but sometimes I want to hope/believe. Very poor show.
The only reason for 2 rather than 1 star, they actually showed up.
11 maart 2021
Antwoord van FitSupplies.co.uk
Hi Josh,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
As a company, we are firm believers in the ethos that "the customer is always right", however, in this instance, I must say that unfortunatley we disagree with your review entirely. We take allogations such as those which you have made very seriously, so please rest assured that this has been looked into in detail as I will explain below.
Firstly, I began by checking the CCTV footage from our warehouse of your order being picked, packed and dispatched. I can confirm that 2 identical 20kg boxes of our own brand FunctionalFitness dumbbells were picked. Whilst I cannot say, with certainty, that the product within these boxes were identical, the fact that we have recieved no other complaints about this batch of product, which contained several hundred units, strongly indicates such.
Upon acceptance into the network by DHL, all parcels are also weighed on regularly calibrated, highly accurate scales. I have reviewed the weights of both boxes in your consignment and can see that there was less than 150g difference between the two, well within our manufacturers allowable tolerances for this product and likley due as much to slight differences in the packaging weight than anything else. I would suggest, on this basis, that the apparatus you have used to weigh these dumbbells is either incorrectly calibrated, inaccurate or simply faulty.
I have looked into your order with us in detail and can see that, at the time of writing this review, you have been in possession of these goods for nearly 2 weeks. I have also noted that at no point during this period have you contacted anyone here within our organisation to express concerns about your products, with the first we learnt of your dissatisfaction being as a result of reading this review. Based on how unhappy you appear to be with your goods, this comes as somewhat of a suprise. Of course, had you made contact with us we would gladly have investigated this matter for you as we have done now.
Finally, I would like to mention that, as a company, we have been manufacturing and importing fitness equipment for over 5 years. Within this time, we have developed a reputation for our incredibly competitive prices as well as our excellent product quality. On a daily basis, thousands of people around the UK keep fit using our equipment, something which makes us very proud, with almost all highly delighted with the purchase that they made. In instances of customer dissatisfaction, we always go above and beyond to resolve matters, however are clearly unable to do this if people fail to bring issues to our attention.
Should you feel the products which you have recieved are not as you had expected, or simply have changed your mind and no longer wish to keep them, we would be more than happy to have them collected and returned to us, at no cost to yourself, in exchange for a full refund.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Antwoord van FitSupplies.co.uk
Hi,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
I can see that the dumbbells you ordered have become lost in transit due to what would appear to be packaging damage caused by our couriers. We take every effort to ensure that our packaging is as robust as possible, however the nature of our products does mean that in a very small number of instances, issues still arise.
When you contacted us to alert us to the fact that these goods hadn't reached you, we looked into it immediatley and advised that your available option were for us to send replacements out to you immediatley, or to issue you with a full refund.
You opted for a refund which was swiftly issued, I trust that this was recieved as suggested.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Fit Supplies kept me up to date with my…
Fit Supplies kept me up to date with my delivery progress. When part of my order was missing they responded to my query and immediately rectified it without any hesitation. Their customer service is second to none. The studio weights that I ordered are all great too ☺️ An all round great company and I will 100% be using them again!
8 maart 2021
Review zonder uitnodiging
A great company with outstanding customer service...
I have been shopping around for a plyo box for weeks, trying to get a good deal and from someone reputable-looking....and I finally found it! Unfortunately due to user error and the click and collect destination refusing the sizeable parcel, it wasn’t able to be delivered to my chosen address. Fit Supplies rectified this immediately for me and got it redelivered to a more suitable address, within just a few days. You know when you get bad customer service and you vow never to return? And good customer service when you feel so satisfied that you want to return purely for that? Well Tracey (Customer Service Manager) absolutely delivered the latter and I couldn’t be any more made up that I decided to spend my money with them. Thank you so very much. Emily
8 maart 2021
Review zonder uitnodiging
Sadly a very negative experience
I don't like to leave negative reviews and honesty haven't before, but I feel I need to to warm others. I ordered a body pump set on a pre order on 6th January 2021, for delivery from 7th February. On 8th February, I contacted the company for an update who advised that the items had been delayed due to issues at Felixstowe. This went on for sometime and I was eventually advised that 22nd February that my items would be received by the end of that week. They weren't and never have been. I waited two months for absolutely nothing. The company advised the second delay was down to the delivery agent DHL and then that the items had been lost in transit. I received a refund 5 days later. This seemed to be the case for a number of other customers and it is obvious now they oversubscribed on the pre orders and sent the orders out that were larger in value to the company, as it seemed customers who had ordered other items were the ones who received their pre orders items too. To suggest they were lost in transit was quite insulting in the end.
Communication was non existent for which they blamed GDPR for not updating customers directly, although I did receive replies when I contacted the company. They put posts on their social media accounts but when these attracted negative comments deleted the posts, which was very unhelpful and raised concerns that this was not a genuine company. Personally I would not order with this company again, they had £100 from me for two months for nothing. I have now ordered the same set with another supplier, I've received numerous updates since and the items are due to arrive exactly as per the terms of my order with live tracking information that is updating daily. This is the service I expect and did not receive from Fit Supplies unfortunately.
7 maart 2021
Review zonder uitnodiging
Antwoord van FitSupplies.co.uk
Hi Jo,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
As you mention, initial delays were experienced when it came to the arrival of the stock to fulfil our pre-orders, which we endeavoured to communicate to cusomers. Upon the, albeit later than panned, arrival of our containers, we dispatched over 6000 order in less than 48 hours, with all bit a very small proportion having been delivered to our customers without incident, as you are aware from the acknowledgements in your review.
Given both the nature of the products we sell and the sheer volume of goods we dispatch, unfortunatley a very small number of instances where goods are lost or damaged in transit is inevitable and whilst we take every effort to keep this to the absolute minimum, we have to accept that occasionally it happens, so please accept my sincerest appologies that you were adversley affected by this.
The regular updates which we had been posting on social media were only deleted once all pre-orders has been dispatched and were out for delivery, at which point they were no longer relevant. When you contacted us to advise that your goods had not arrived and your concersn were growng as you could see that other customers were recieving orders, we quickly looked into the whereabouts of your items and informed you that your goods appeared lost.
Upon being given the option of a replacement or refund, you opted for the full refund, which we issued swiftly. We are very pleased to hear that you have now been able to use this to course alternative products, something which we are fully aware is proving very challenging at present.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
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