Flip Connect have been incredible and a truly friendly professional team who have helped myself and my business navigate through various things that I don't understand. They have installed a completel... Toon meer
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Utterly appalling in every sense of the word. We entrusted our business to Flip Connect and they failed us in more ways than I could have imagined. They failed to provide us with the service they were... Toon meer
Bedrijf heeft geantwoord
What can only be described as a case study in how NOT to approach customer service. My experience dealing with Flip Connect was entirely negative - and it seems I'm not the only one.
Bedrijf heeft geantwoord
We were nervous about changing our phone system but really needed the functionality, cost savings and better handsets that the upgrade promised. We were very impressed with Flip who took care of every... Toon meer
Bedrijfsgegevens
- Telefoonmaatschappij
- ook in
- Internetaanbieder
- Internetprovider
- Telefoon- en internetdienst
- Telefoonbedrijf
- Videovergaderingservice
Over Flip Connect (UK only company)
Geschreven door het bedrijf
Flip Connect is a leading, independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses. We have been providing unrivalled and award-winning customer care since 2001.
Record your calls
With our 3CX software installations, you can record phone calls within your organisation and play them back for training or other purposes.
Easy Call Forwarding
With 3CX you have complete control, transfer calls easily from one user to another, and see in real time if your colleague is available to take a call.
Fixed Contracts - Know what you’re paying
With Flip’s fixed contracts, we will never increase the price of our service regardless of inflation or rising costs, so you will never be hit with an unexpected bill.
In House Support
Get assigned your personal account handler, you can contact them easily during working hours without queuing. No more waiting on hold!
Advanced Call Statistics
Take control over your business calls with 30 different call tracking metrics – including average call length, number of daily calls, and much more!
Flip Connect has been providing local telecoms services for the best part of 20 years! These are just a few reasons why our customers love us:
★ Customer Service - our customers love our personal approach.
★ Helpful Training - We don’t just leave you alone with your new phone system, we’ll be there every step of the way until all your users are up and running!
★ Bespoke solutions - whatever your issue, we’ll find the answer.
Contactgegevens
The Maltings, Bridge Street, SG5 2DE, Hitchin, Verenigd Koninkrijk
- 01462 417100
- ben.smith@flipconnect.co.uk
- flipconnect.co.uk
3,5
Gemiddeld
80 reviews
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The perfect solution
Two years ago, when we were looking for an alternative to our outdated telecom solutions, Flip Connect responded without hesitation, took the time to understand our requirements, and ultimately provided us with the perfect solution, creating significant financial savings along the way. And since that implementation, their support has been and is incomparable, with immediate response and a commitment to resolve any issue in the fastest possible timeframe. Not that we have really have had any issues. They truly are our telecoms 'partner' in every sense of the word.
17 januari 2020
Review zonder uitnodiging
Our company is really happy with Flip…
Our company is really happy with Flip Connect being our phone supplier. Always happy to help and always there if we have any issue. I would definitely recommend them to any company who needs a good phone system in the office!
7 januari 2020
Review zonder uitnodiging
Always good customer service.
18 december 2019
Review zonder uitnodiging
Great service, helpful team, competitive pricing!
So far so good, both Jamie and Rhys (technicians who attended site pre install) were extremely helpful, solution focused and patient. Sales process was also very smooth, Nick was informative and not pushy so I would happily recommend Flip for the service received to date.
28 november 2019
Review zonder uitnodiging
A definite 5 stars from me!
A definite 5 stars from me!
Rhys and the Flip Connect team are brilliant. Thank you for all your help over the past few weeks with our internal phone system.
13 november 2019
Review zonder uitnodiging
For the whole of our contract
For the whole of our contract, any trouble was sorted with a phone call. A 5* service.
I would recommend Flip Solutions to all my business friends.
7 november 2019
Review zonder uitnodiging
Great service from Flip Connect!
We have recently used Flip Connect to install a new phone system in our new office and have been very happy with the service received.
It was an easy process from quoting to installation and anything we have needed help with since the system has been installed has been dealt with promptly and professionally.
15 oktober 2019
Review zonder uitnodiging
Fantastic
We recently swapped over our phone system, and the team at Flip Connect very patiently then helped us to get the system set up exactly as we needed it.
They answered every request quickly and always gave us options of how best we could use the system, and then worked with us to get the solutions we needed created.
Thank you in particular to Rhys who was very helpful
20 augustus 2019
Review zonder uitnodiging
Great Service
We have been a customer of Flip for a number of years and have always found them to be attentive to our needs.
Last time we had an issue that couldn't be fixed remotely they had an engineer on site with a couple of hours.
If ever we have a problem with the configuration of our phone system they sort it.
20 augustus 2019
Review zonder uitnodiging
got there in the end
Had to go back and forth a couple of times to achieve what we requested but this was ok. Happy with service!
13 augustus 2019
Review zonder uitnodiging
Very Happy
I have been using Flip Solutions for the past 18 months and very happy with the service provided.
9 augustus 2019
Review zonder uitnodiging
Flip are always good at supporting us…
Flip are always good at supporting us with our contract and any additional requirements that we have. We have been a customer of theirs for years and wouldn't look anywhere else.
17 juli 2019
Review zonder uitnodiging
Overall the upgrade of the new phones…
Overall the upgrade of the new phones went really well. I still have a small issue with my handset that need resolving.
15 juli 2019
Review zonder uitnodiging
Lovely friendly staff who go the extra…
Lovely friendly staff who go the extra mile to help
11 juli 2019
Review zonder uitnodiging
I find the team at Flip very helpful…
I find the team at Flip very helpful and accommodating to our specific needs.
Nothing is too much trouble.
Would definitely recommend them.
11 juli 2019
Review zonder uitnodiging
Flip Connect make sure my customers are happy..!!
I have used Flip Connect for some time as I trust their advice and the products they provide to my customers. In addition their installation and support & admin teams are brilliant. I couldn't recommend them highly enough.
John Holliday
CrossLink Communications
10 juli 2019
Review zonder uitnodiging
Super helpful
Super helpful, and always at the end of the phone.
They listen and care!
Have worked with them for 5 years now.
10 juli 2019
Review zonder uitnodiging
Highly reccomend Flip Connect.
Amy was efficient at replying, very helpful and a pleasure to communicate with.
10 juli 2019
Review zonder uitnodiging
Trust.
There was no hard sell with Flip and that is one of the reasons behind our decision to take up their offer. They spent time getting to understand how we work and our telephony needs. What they gave us does the job - and if it goes wrong (very rarely) they are there to fix it immediately. The friendly team regularly review what we are doing and their advice has been not to spend any more on systems we don't need. On top of this they were cheaper than our previous supplier.
Being able to trust a supplier is very important to our organisation and in this case we definitely do..
4 juli 2019
Review zonder uitnodiging
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