Flip Connect have been incredible and a truly friendly professional team who have helped myself and my business navigate through various things that I don't understand. They have installed a completel... Toon meer
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Utterly appalling in every sense of the word. We entrusted our business to Flip Connect and they failed us in more ways than I could have imagined. They failed to provide us with the service they were... Toon meer
Bedrijf heeft geantwoord
What can only be described as a case study in how NOT to approach customer service. My experience dealing with Flip Connect was entirely negative - and it seems I'm not the only one.
Bedrijf heeft geantwoord
We were nervous about changing our phone system but really needed the functionality, cost savings and better handsets that the upgrade promised. We were very impressed with Flip who took care of every... Toon meer
Bedrijfsgegevens
- Telefoonmaatschappij
- ook in
- Internetaanbieder
- Internetprovider
- Telefoon- en internetdienst
- Telefoonbedrijf
- Videovergaderingservice
Over Flip Connect (UK only company)
Geschreven door het bedrijf
Flip Connect is a leading, independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses. We have been providing unrivalled and award-winning customer care since 2001.
Record your calls
With our 3CX software installations, you can record phone calls within your organisation and play them back for training or other purposes.
Easy Call Forwarding
With 3CX you have complete control, transfer calls easily from one user to another, and see in real time if your colleague is available to take a call.
Fixed Contracts - Know what you’re paying
With Flip’s fixed contracts, we will never increase the price of our service regardless of inflation or rising costs, so you will never be hit with an unexpected bill.
In House Support
Get assigned your personal account handler, you can contact them easily during working hours without queuing. No more waiting on hold!
Advanced Call Statistics
Take control over your business calls with 30 different call tracking metrics – including average call length, number of daily calls, and much more!
Flip Connect has been providing local telecoms services for the best part of 20 years! These are just a few reasons why our customers love us:
★ Customer Service - our customers love our personal approach.
★ Helpful Training - We don’t just leave you alone with your new phone system, we’ll be there every step of the way until all your users are up and running!
★ Bespoke solutions - whatever your issue, we’ll find the answer.
Contactgegevens
The Maltings, Bridge Street, SG5 2DE, Hitchin, Verenigd Koninkrijk
- 01462 417100
- ben.smith@flipconnect.co.uk
- flipconnect.co.uk
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Highly recommended telephony provider
Flip Connect are a professional and efficient phone provider. We have recently moved our company phones over to a VOIP system with them and the level of support and service was brilliant.
The have always provided us with fast and clear customer support and are quick to resolve issues.
I would highly recommend Flip Connect as a telephony provider.
Very smooth set up
Very smooth set up. A couple of gremlins but as to be expected and all issues were handled and resolved professionaly. The service is personal, which is always welcoming. Our staff are happy with the system which is a feat in itself!
VOIP IP Telephony with Flip
We were nervous about changing our phone system but really needed the functionality, cost savings and better handsets that the upgrade promised. We were very impressed with Flip who took care of everything with no disruption to our call handling. We also found the training they provided really valuable in getting us up to speed on the new system. It has worked perfectly and when we have had training related issue Flip have been happy to help.
Office phones
As an SME, you appreciate the personal level of service and explanation you get with Flip. We have used Flip's services since we were founded - 10 years ago now - and have never thought of moving. Flip has helped us grow with different solutions over the years and are always on hand when needed.
Professional and no hassle supplier.
Flip supply our VoIP service and telephony hardware as well as our 100MB leased line. All services perform excellently and on the rare occasions we have had to call their support they have dealt with our issues promptly and courteously. I recommend them to anybody.
Great company to work with
Great company to work with. Always willing and able to help out where they can. You probably don't realise it but you need great customer support for when things happen at your end that needs quick actions, not just for when you don't know how to use a button!
Highly recommend.
Since day 1 the service has been…
Since day 1 the service has been professional and friendly and they now manage the phone systems and leased line at both our businesses. Always someone at the end of the phone if needed, but they rarely are as both the product and service is so reliable. More than happy to recommend
Good service from Flip
Good communication and service from Flip Connect. Installation was completed by Rhys who was extremely helpful and efficient. The phone system seems to be suitable for our needs with many features that we haven't yet used. I would recommend this company.
We have worked with Flip Connect for a…
We have worked with Flip Connect for a number of years. They are a great team and provide honest, cost-effective telephony and connectivity services. Their support team is always on hand for any questions or changes. We highly recommend them.
CAN'T FAULT THE LEVEL OF SERVICE AND…
CAN'T FAULT THE LEVEL OF SERVICE AND SUPPORT. THE PRODUCT FLIP RECOMMENDED FOR US IS SPOT ON AS WELL. HIGHLY RECOMMEND THEM.
Ongoing Relationship
Have been with Flip Connect for many years, during this time have always had great support. The team at Flip are a pleasure to deal with and nothing is ever a problem for them to sort out. In addition they are local to us and will always call in if we need any reassurance on any issue. If you are looking for a new phone system or some support then I would stop looking and give them a call.
Fantastic customer service and product
Fantastic customer service and product. I would always recommend Flip Connect.
Top Service and Quality Installation.
Top Service and Quality Installation.
From the first visit by Russell through to the installation everything has been as described and completed successfully. The new phone system has saved us money and given us a more professional system. We made a few tweeks to the system once it had been installed to refine it to our requirements and this was all completed swiftly and with great customer service, I would recommend to anyone.
Top notch service - always.
We have been a customer of Flip for many years now. We recently moved office and continue to use Flip Connect for our telecomms. The office move was a triumph thanks to Russell and his team. The new system was installed and commissioned on time with the phone system up and running on our first day in the new office. Team Flip was on hand that first morning ensuring users had no phone issues. The Support team and help desk is very efficient. The monthly billing reports are an excellent tool for our finance team. Heartily recommend Flip Connect.
Highly recommended
Flip Connect provided us a tailored package and service when we moved to our new office in October 2018. We are a phone based business that need a reliable provider. I have been very impressed with the quality of our calls and the fact that we have never suffered any down time. The quality of training provided at the outset was excellent and the support we have experienced since has been second to none. I am very pleased that we changed provider. I highly recommend them.
Hotsauce TV have worked with Flip…
Hotsauce TV have worked with Flip Connect for a number of years and have always found them a pleasure to deal with. Very friendly staff who go out of their way to provide the best possible service.
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