Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Toon meer
Bedrijf heeft geantwoord
Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
Bedrijf heeft geantwoord
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contactgegevens
11 Scott's Road, PA2 7AN, Paisley, Verenigd Koninkrijk
- floormonster.co.uk
3,9
Goed
298 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Floor Monster
Great to hear Kat many thanks for your feedback
Ordered 15 skirting boards paid for…
Ordered 15 skirting boards paid for delivery. Told I would receive an email to arrange delivery.
Nothing
When are my skirting board going to arrive.
5 december 2023
Antwoord van Floor Monster
HI Graham, thank you for your feedback and recent order. Apologies our records showed we were waiting for you to come back to us, sorry if that was a mistake our side. If you can reply to our email we can book delivery for you!
Sample recieved on time and shared with…
Sample recieved on time and shared with client.
Good quality, hoping for an order soon!
1 december 2023
Antwoord van Floor Monster
Great to hear you have received your samples and we hope the client is happy. For any trade orders we are more than happy to work with you on prices and availability so please do not hesitate to let us know once your client has reviewed
Excellent advice given regarding our…
Excellent advice given regarding our flooring, delivery and uplift of excess boxes would recommend
16 november 2023
Antwoord van Floor Monster
Thank you Mrs Grattan for your kind feedback we are happy to hear all has worked well for you
Ordered sample for stairs case
Ordered sample for stairs case. Got wrong sample. Informed them about the error and requested to send correct order. No response.
Since submitting the review, I got clarification about my order. Unfortunately, my email went to spam folder and hence the delay in response. I misunderstood that they will be sending sample of one step.
23 november 2023
Antwoord van Floor Monster
Hi Manju thanks for your feedback, we have just found your email in our spam folder and have replyed to you. As per the website we do not send samples of the actual staircases but instead we send samples of the matching flooring as this is just for colour. If you do have any other queries just let us know and again sorry your email to us arrived in our spam folder
So stressful!
So stressful! I was in an email conversation with Floor Monster and I said I would only put the order through if they could guarantee delivery in 6 days or less. They said yes so I paid. But 5 days later they told me they wouldn't be able to deliver it in that timeframe so I'd have to wait. I couldn't wait because a tradesman was booked in to fit the flooring, hence why I had only paid Floor Monster when they had promised me delivery within 6 days! I ended up having to cancel the Floor Monster order then buy from another company and pay extra for next day delivery. So I ended up out of pocket and very stressed out. The guys emailing me back and forth were very helpful and polite, but due to the delivery issue and me being out of pocket I wouldn't use Floor Monster again.
21 november 2023
Review zonder uitnodiging
Antwoord van Floor Monster
Hi El, thank you for your feedback. I have looked into the order and can see there was a slight delay as stock that was showing on the system was only for 1 side not both for left and right. As appose to Wednesday delivery we were going to get to you for Friday delivery but appreciate this could not work for you. We are sorry and tried our best to make the order work once any issue had been identified as we always will
Excellent customer service
25 november 2023
Antwoord van Floor Monster
Many thanks Kirsty great to hear your feedback and much appreciated
The staff were so helpful
The staff were so helpful, no mater how many questions I asked they were happy to answer them. I had the packs for my stairs and they didn’t disappoint,
My stairs are so easy to clean and they look beautiful.
25 oktober 2023
Antwoord van Floor Monster
Hi Linda we really appreciate you taking the time to provide some feedback and we are glad we could assist with your order. Great to hear the stairs are looking so well!
Still not received my order
11 november 2023
Antwoord van Floor Monster
Hi Richard, thanks for your feedback as per our reply to your email (sent 23/11/23) we have cancelled and refunded your order for 1 length of skirting. Despite being collected by the courier the consignment did not make any scans so we have had to raise a claim. We are sorry and if you change your mind and need another piece of skirting sent let us know and you can reorder
My order never arrived
5 november 2023
Antwoord van Floor Monster
Hi Alexa, thanks for your feedback, we are sorry your sample never arrived, according to our records the sample was posted via Royal Mail. We would be more than happy to send the samples again if you wish
My order should arrive a month ago
10 november 2023
Antwoord van Floor Monster
HI Justyna
Thanks for your feedback we are aware one of the steps has been delayed but stock is due to arrive in about 2-3 weeks. As per our discussion with you this week we are also looking to confirm if we can provide you an alternative option next week, customer services arr having this checked currently as advised and revert back to you asap
Quality product supplied quickly
Ordered a sample piece of flooring to check against existing (for an extension). Sample looked exactly as it did onscreen and arrived within a couple of days - cracking.
5 november 2023
Antwoord van Floor Monster
Thank you Adam for your feedback and glad to hear the sample was as expected, if you need any assistance with an order please do not hesitate to let us know
Herringbone vinyl
Excellent quality flooring, looks amazing. I will definitely order from this company again. Thank you Floor Monster
5 november 2023
Antwoord van Floor Monster
Great to hear Ali and glad you like the Mariners Cove Herringbone as much as we do! If you do need any other help please do not hesitate to let us know
Antwoord van Floor Monster
Thank you Nigel for your feedback much appreciated
spot on advice spot on service spot on…
spot on advice spot on service spot on product
30 oktober 2023
Antwoord van Floor Monster
Thank you David glad all went to plan!
Sample
We ordered a sample. Easy to access the website. Fast, efficient- what’s not to like?
28 oktober 2023
Antwoord van Floor Monster
Thank you Clare for your feedback, if you need any help placing an order please just let us know
Good quality products and very promt…
Good quality products and very promt service and delivery.
21 oktober 2023
Antwoord van Floor Monster
Thank you Julie great to hear and thanks again for your order
Flooring is brilliant
19 oktober 2023
Antwoord van Floor Monster
That's super to hear Gillian, great feedback!
Antwoord van Floor Monster
Thank you Ian for your feedback much appreciated!
Requested sample came really quickly…
Requested sample came really quickly and this is the one so will ask builder to work out my needs and order
16 oktober 2023
Antwoord van Floor Monster
Thank you Rosie for your feedback and if your builder needs any assistance please do not hesitate to let us know!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.