We hired Floward for our wedding day and I couldn't be happier with the setup Ashley and her team had done. We’ve given Ashley a simple brief with the type of flowers and colours we would like, and sh... Toon meer
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Lees wat reviewers zeggen
They do not issue invoices even when you demand it. Although, they are obligated under Consumer Protection Laws in all countries to provide them. Been chasing them down for over 5 days now, after purc... Toon meer
Nem at Floward is an exceptional, talented florist who created my wedding flowers with such creativity, beauty and flair. The arrangements were stunning and everyone commented on the magnificence of t... Toon meer
One of the worst experience using Floward Kuwait. Did not delivered within set timeframe. The address was repeatedly sent thru WhatsApp a night before just to confirm. No customer services. No robo... Toon meer
Bedrijfsgegevens
Over floward.co.uk
Geschreven door het bedrijf
Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves on creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
Contactgegevens
Verenigd Koninkrijk
- 020 8068 4680
- support.uk@floward.com
- floward.co.uk
2,4
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484 reviews
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Absolutely worst customer service…
Absolutely worst customer service EVER!!! Received a bouquet from a friend and they arrived after 5 days (not in the 2 day delivery). I didn’t want to upset friend by telling them, but thought the company should know. Took 20 minutes to get an apology and then to pay lip service to saying it won’t happen to anyone else. They kept saying they couldn’t speak to me as I wasn’t ringing from the phone number they had for the order. As I didn’t want any compensation, or anything other than an apology I thought this was ridiculous. They were also evasive about where their call centre was. However it is Saudi Arabia.
Kept calling me mam despite me saying what my name was and I wanted to be called that.
Should have been a simple call. A good customer service person would have placated me in seconds and I’d have felt like they would try in future. But my call left me in no doubt they wouldn’t bother to improve in future. Was a lovely bouquet for a day or two, but that’s not good enough when someone spends hundreds of pounds.
6 maart 2023
Review zonder uitnodiging
Thanks and thanks
19 februari 2023
took them 5 days to deliver an order…
took them 5 days to deliver an order that was for “next day delivery”
26 februari 2023
Customer service is a big ZERO
14 februari 2023
Wrong package was delivered and…
Wrong package was delivered and customer service after order is very bad, till now my issue has not yet resolved.
14 februari 2023
The flowers arrived in great condition…
The flowers arrived in great condition no concerns or issue will happily order more flowers from them.
14 februari 2023
Very late delivery
13 februari 2023
Did not deliver on 14 Feb
Contrary to my instructions, this was left with Neighbours. So receptionist did not receive the flowers.
The website accepted payment only from 3rd attempt too.
And this is not the cheapest supplier.
Very disappointing and frustrating
13 februari 2023
Easy ordering process
Easy ordering process. Clear communications and reporting on the delivery. Flowers arrived well protected and in beautiful condition.
14 februari 2023
The flowers I ordered fir Valentine’s…
The flowers I ordered fir Valentine’s Day did not arrive despite my receiving messages that they had.
14 februari 2023
Same day delivery is legendary
Same day delivery is legendary.
You made both me AND my Valentines day.
Would totally use you guys again. Ordered at 1330 ish. Arrived at about 1800. Made their evening. Makes me so happy. I am far far away and could only share my love through sending flowers.
13 februari 2023
Im order flowers and the order not…
Im order flowers and the order not delivered and im try to contact them no won answer
I m not recommend ordering and dealing with this site
13 februari 2023
Review zonder uitnodiging
Worst service
Worst service, they are not able to manage their operation. For the 2nd time they missed my delivery.
I do not recommend it to anyone.
13 februari 2023
Review zonder uitnodiging
wrong item was delivered at first.
wrong item was delivered at first.
and for second delivery, delivery time was delayed without giving notice to me.
4 februari 2023
Late delivery
I order flowers for my daughter in law’s birthday from this place because they offered next day delivery so the flowers would be delivered on her birthday. The email I got when I ordered was stating the correct date. I checked my order on delivery date and the date was changed to the next day without notification. Customer service was rude and totally unhelpful - didn’t want to provide service because the phone number I contacted them was not the same number as on the order. The flowers were delivered a day later, not the kind of service you expect for almost $200 flowers.
10 februari 2023
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